Imagine Marco

The place was clean and staff were helpful and courteous However the noise from the freeway outside was a nuisance and you could not use the balcony because of this.

We have stayed at Imagine Marco in Southbank before and previously had a great experience, which is why we chose to return but unfortunately, this stay fell far short of expectations. The room was poorly maintained. We paid extra for a sky-view room, but the window glass was cracked, the walls were badly scuffed with poorly patched holes, and both the cupboards and floors were dirty. The lounge and carpet in the living area were visibly worn and unclean. The balcony, which should have been a highlight given the stunning view, was also dirty and not properly serviced. The gym was clean and well looked after, however the pool area was very disappointing. There were cigarette butts and beer bottles in the pool, despite it being a shared guest facility. We were told the pool was heated, but it was freezing cold. The poolside lounge chairs were also dirty and covered in bird droppings. Additionally outside the hotel there was trash everywhere in the parking lot and outdoor bins were overflowing. This stay did not reflect the standard we experienced previously, and we would not recommend staying here based on our experience.

A clean and comfortable apartment with a very liveable layout. Good facilities in the building, with supermarkets, cafes, South Melbourne Markets, the South Bank riverside promenade and city centre all within walking distance.

The staff was friendly and helped to point us in the right direction to get our day started. Convenient location to access CBD and Yarra River area- 10 minute walk. Also right beside a grocery store and coffee shop. Room was a little worn, but clean. Was surprised by no coffee maker in room, just packs of instant coffee.

Great

Room was clean, staff nice but tv didn’t work for 6 out of 8 days

We booked a junior 2 bedroom. Second room was locked so had to get it unlocked via reception. Bathroom door had a lot of dirty marks on the inside not seen unless the bathroom door was closed. Single bed, the mattresses was wider than the base which meant the bed dipped off over the edge. Both times I tried to call reception form my phone Janine answered. Location was perfect 20min walk to Sidney bowl, towels are very generous good size. Bed linen was good.

Location, and room comfort.

Staff were lovely. There were some things in the room that could be improved like dirty bins, a plug for the sink. The floor was a bit dirty and I got glass in my foot, there were some toe nail clippings on the ground too. Beds were very clean and comfortable.

Lovely staff, great location. Two bedroom apartment was great.

There was eyelashes left in bathroom in shower and floors were foul Overall very unclean I left and booked another hotel

Great location. Close to everything that’s needed.

Love it

Great place amazing location

Room was really nice and everything was excellent. Best part was wollies next door and could cook up a roast in the apartment! Will be back !

Check in process was quite lengthy but other than that a great stay.

Clean room. Central location. Great value

The kettle was broken when we arrived tried contacting reception via phone multiple times and couldn’t get through, finally got through and was told another would be sent up, the next morning still no kettle I needed to contact reception again, plugged in the toaster to find it set off safety switch and also was not working and needed to have that also replaced, asked for more towels as we were using the pool we were given one towel and told another would be sent to our room which it was not. Cinema not working or available either. There was also an issue with the lift while we were there. Have since spoken to other family members that have stayed over a year ago and they said they encountered very similar issues in their stay.

There are lots of great things to say about Marco Imagine - service, location, room size and cleanliness - but it’s seriously let down by absolutely terrible WiFi coverage in our room. Really shocking and cost me a fortune on 5G data charges. Would have been 5 stars otherwise

Great location