Imagine Marco

I checked in and when i got to the room the second bedroom was locked. I called down to reception and was told someone would be there within 15 minutes. I waited 45 minutes and had to get ready to attend an event so had to leave. On the way out I let reception know that the room was still locked. I returned at 9pm to find that the room was STILL locked. I was very unimpressed, i went to reception and insisted that someone come with me to unlock it immediately. The duty manager who accompanied me back to the room tried to tell me they had upgraded my room type and I told them they hadnt, up until that point I had a one bedroom not a two bedroom apartment. I paid for two bedrooms. The reception staff were lovely but were really let down by this issue. Apartment was okay but i would not stay here again due to the hassle and inconvenience.

Place was clean and comfortable. Renson at the front desk was awesome. He was so helpful and friendly. One issue we had was with the washer dryer combo - it didn’t dry well. Also the shower didn’t drain well or contain the water well and it would leak on the bathroom floor. You could see previous water damage on the floor in the bathroom and in the hallway. But overall we enjoyed our stay

Check in was slow, only one person at Reception. Booked a 2 bed apartment and one of the rooms was locked. Was waiting for someone to come and unlock it but no one came before we had to go out, so we were all trying to get ready in the one small bedroom. Had to remind them at reception when we were leaving

Room was spotless. Location great. Quiet. Great value.

Clean room, amenities were good

Staff were great. Room was clean. Amazing views

It was a very nice room! So clean, spacious and tidy! Staff are all lovely too! Would definitely book again here!

The place was clean and staff were helpful and courteous However the noise from the freeway outside was a nuisance and you could not use the balcony because of this.

We have stayed at Imagine Marco in Southbank before and previously had a great experience, which is why we chose to return but unfortunately, this stay fell far short of expectations. The room was poorly maintained. We paid extra for a sky-view room, but the window glass was cracked, the walls were badly scuffed with poorly patched holes, and both the cupboards and floors were dirty. The lounge and carpet in the living area were visibly worn and unclean. The balcony, which should have been a highlight given the stunning view, was also dirty and not properly serviced. The gym was clean and well looked after, however the pool area was very disappointing. There were cigarette butts and beer bottles in the pool, despite it being a shared guest facility. We were told the pool was heated, but it was freezing cold. The poolside lounge chairs were also dirty and covered in bird droppings. Additionally outside the hotel there was trash everywhere in the parking lot and outdoor bins were overflowing. This stay did not reflect the standard we experienced previously, and we would not recommend staying here based on our experience.

A clean and comfortable apartment with a very liveable layout. Good facilities in the building, with supermarkets, cafes, South Melbourne Markets, the South Bank riverside promenade and city centre all within walking distance.

The staff was friendly and helped to point us in the right direction to get our day started. Convenient location to access CBD and Yarra River area- 10 minute walk. Also right beside a grocery store and coffee shop. Room was a little worn, but clean. Was surprised by no coffee maker in room, just packs of instant coffee.

Great

Room was clean, staff nice but tv didn’t work for 6 out of 8 days

We booked a junior 2 bedroom. Second room was locked so had to get it unlocked via reception. Bathroom door had a lot of dirty marks on the inside not seen unless the bathroom door was closed. Single bed, the mattresses was wider than the base which meant the bed dipped off over the edge. Both times I tried to call reception form my phone Janine answered. Location was perfect 20min walk to Sidney bowl, towels are very generous good size. Bed linen was good.

Location, and room comfort.

Staff were lovely. There were some things in the room that could be improved like dirty bins, a plug for the sink. The floor was a bit dirty and I got glass in my foot, there were some toe nail clippings on the ground too. Beds were very clean and comfortable.

Lovely staff, great location. Two bedroom apartment was great.

There was eyelashes left in bathroom in shower and floors were foul Overall very unclean I left and booked another hotel

Great location. Close to everything that’s needed.

Love it