想象马科酒店

It was up sad for the daily room cleaning did not inclusive the floor cleaning.

行政兩房Sky的單位比較細, 並只得一個廁所, 兩邊開門. 床只是Queen Size, 一般住開service apartment都有king size及咖啡機, 廚房比較細. 環境位置OK, 服務都OK.

good location and nice service and facilities, staff are helpful, room is big enough

清潔度高，有禮，只是員工略欠主動，我一人及2個小孩但未有幫忙般行李到客房，服務未算細心，地點佳。下次再光顧。

Quite a distance away if you enter CBD. Appliances inside house were excellent.

飯店不錯，但離市區需步行20分鐘

提供停車位時並沒有說明收費，離開當天才一次性收取停車費，想了解清楚時，員工只是不停回答：$75,pls. 非常沒禮貌，請營運公司跟進。其他方面都非常好，感謝。

shower is too weak

good for stay, but the shower is too difficult to control the hot / cold water supply

Very friendly and helpful reception staff. Very stylish design and clean. Not enough space for suitcases in the room.

飯店乾淨，裝潢新穎，設備齊全。Wifi非常快速，下次絕對會在入住,太棒了CP值高。

I checked in and when i got to the room the second bedroom was locked. I called down to reception and was told someone would be there within 15 minutes. I waited 45 minutes and had to get ready to attend an event so had to leave. On the way out I let reception know that the room was still locked. I returned at 9pm to find that the room was STILL locked. I was very unimpressed, i went to reception and insisted that someone come with me to unlock it immediately. The duty manager who accompanied me back to the room tried to tell me they had upgraded my room type and I told them they hadnt, up until that point I had a one bedroom not a two bedroom apartment. I paid for two bedrooms. The reception staff were lovely but were really let down by this issue. Apartment was okay but i would not stay here again due to the hassle and inconvenience.

Place was clean and comfortable. Renson at the front desk was awesome. He was so helpful and friendly. One issue we had was with the washer dryer combo - it didn’t dry well. Also the shower didn’t drain well or contain the water well and it would leak on the bathroom floor. You could see previous water damage on the floor in the bathroom and in the hallway. But overall we enjoyed our stay

Check in was slow, only one person at Reception. Booked a 2 bed apartment and one of the rooms was locked. Was waiting for someone to come and unlock it but no one came before we had to go out, so we were all trying to get ready in the one small bedroom. Had to remind them at reception when we were leaving

Room was spotless. Location great. Quiet. Great value.

Clean room, amenities were good

Staff were great. Room was clean. Amazing views

It was a very nice room! So clean, spacious and tidy! Staff are all lovely too! Would definitely book again here!

The place was clean and staff were helpful and courteous However the noise from the freeway outside was a nuisance and you could not use the balcony because of this.

We have stayed at Imagine Marco in Southbank before and previously had a great experience, which is why we chose to return but unfortunately, this stay fell far short of expectations. The room was poorly maintained. We paid extra for a sky-view room, but the window glass was cracked, the walls were badly scuffed with poorly patched holes, and both the cupboards and floors were dirty. The lounge and carpet in the living area were visibly worn and unclean. The balcony, which should have been a highlight given the stunning view, was also dirty and not properly serviced. The gym was clean and well looked after, however the pool area was very disappointing. There were cigarette butts and beer bottles in the pool, despite it being a shared guest facility. We were told the pool was heated, but it was freezing cold. The poolside lounge chairs were also dirty and covered in bird droppings. Additionally outside the hotel there was trash everywhere in the parking lot and outdoor bins were overflowing. This stay did not reflect the standard we experienced previously, and we would not recommend staying here based on our experience.