Mercure Melbourne Caroline Springs

After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.

Nice. Convenient

Would like some discounts for room

Room need renovation

The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.

We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.

Great room with view and great customer service

Room was ok, however the tv and ability to access channels was poor. Tv way too small for room

Nice large rooms. Good service and easy parking

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend

Great location. Large room. Shops near by and plenty of options for meals.

Good overnight room

I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10

Convinient

Lively

Very nice night very good experience

Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.

When we visit Melbourne to see family we always stay here.

Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.

Nice location by the lake and shopping centre