Mercure Melbourne Caroline Springs

It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.

Sehr nettes Personal an der Rezeption. Aber leider war das Zimmer sehr hellhörig.

much improved service, in all areas.

Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended

Resepsiyon yardımseverdi

Service was very welcoming. Rooms nice and big.

Great hotel in perfect location, clise to everything. Staff were amazing

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.

Awesome

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.

Clean and spacious room. Plenty of free undercover parking. Conveniently located across from numerous shops (groceries, food, health, general goods). Would definitely stay again as a base for the western suburbs.

It was ok expected more

After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.

Nice. Convenient

Would like some discounts for room

Room need renovation

The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.

We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.

Great room with view and great customer service