Mercure Melbourne Caroline Springs

Great breakfast, good vibe in the evenings ...

All good

Shopping centre close by was very good, many places to eat. Room was clean, heated pool was goated!

Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress. Staff at the front desk was very welcoming and explained in detail all directions to a tee. Thank you, Irene Emans

Staff were very nice quite friendly The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating

Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.

Clean roomd friendly.staff parking great breakfast great siege bistro amazing food service and found staff amazing

Clean, helpful staff, great location!

Good value for money

It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.

Sehr nettes Personal an der Rezeption. Aber leider war das Zimmer sehr hellhörig.

much improved service, in all areas.

Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended

Resepsiyon yardımseverdi

Service was very welcoming. Rooms nice and big.

Great hotel in perfect location, clise to everything. Staff were amazing

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.

Awesome

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.