What do past guests say about Mercure Melbourne Southbank?

Mercure Melbourne Southbank is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Mercure Melbourne Southbank

Name: Mercure Melbourne Southbank
Address: 9 Riverside Quay, Southbank, Melbourne, Victoria, Australia, 3006, 9 Riverside Quay, Victoria, 3006, Australia
Rating: 8.2

Hotels

8.2

/10

Very Good

1,047 reviews

What Guests Say About Their Stay

Marselinus S.

9.7

/ 10

Nice. Location close to MRT station and shopping area. Friendly staff and free WiFi rooms.

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Judith

10.0

/ 10

Great room (Deluxe King with river view). Clean, quiet, excellent location and price!

Laura

10.0

/ 10

Great location, room was spotless and really comfortable, staff were all so friendly and helpful. Decent breakfast and room service too.

ALAN

10.0

/ 10

Comfortable clean room in the ideal location, close to Flinders Street Station, Southbank and the Casino. Not a fan of the Self-Check in as it takes away the personal contact that you require if you are in a new city. Also always seem to be allocated a low level room (This time Level 2).

In the Area

See Map

9 Riverside Quay, Southbank, Melbourne, Victoria, Australia, 3006

Main Facilities

24-Hour Front Desk

Parking

WiFi

Staying at Mercure Melbourne Southbank is a good choice when you are visiting Southbank. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Mercure Melbourne Southbank

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What's around Mercure Melbourne Southbank

9 Riverside Quay, Southbank, Melbourne, Victoria, Australia, 3006

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Location

Staying at Mercure Melbourne Southbank is a good choice when you are visiting Southbank.

About Mercure Melbourne Southbank

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Melbourne Southbank is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Melbourne Southbank.

All facilities in Mercure Melbourne Southbank

Others

Hotel Services

Express check-in
Express check-out
24-hour Receptionist

Transportation

Parking with surcharge

Public Facilities

WiFi in public area

Accommodation Policy & General Information in Mercure Melbourne Southbank

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 11:00
Number of floors in Mercure Melbourne Southbank	11
Another facilities in Mercure Melbourne Southbank	Express check-in, Express check-out, 24-hour Receptionist, Parking with surcharge, WiFi in public area

Frequently asked question in Mercure Melbourne Southbank

What are available facilities at Mercure Melbourne Southbank?

There are top facilites at Mercure Melbourne Southbank such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Melbourne Southbank?

The standard check-in time at Mercure Melbourne Southbank is starting from From 14:00 while the latest check-out time is at Before 11:00

What is the star rating of Mercure Melbourne Southbank?

Mercure Melbourne Southbank is a 4.0-star hotel.

How many floors does Mercure Melbourne Southbank have?

Mercure Melbourne Southbank has 11 floors.

Does Mercure Melbourne Southbank provide parking?

Yes, Mercure Melbourne Southbank provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Mercure Melbourne Southbank

Overall Ratings & Reviews Mercure Melbourne Southbank

Traveloka (45)

Other sources (1,002)

8.2

Very Good

From 1,002 reviews

Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.6

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Traveler Reviews Mercure Melbourne Southbank

Number of reviews per page

Top reviews

Anita

with Partner

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful view

Judith

Leisure with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great room (Deluxe King with river view). Clean, quiet, excellent location and price!

Leanne

Leisure Family

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Staff were friendly, room was clean...and was set up for wheelchair/ handicapped access...which was not required

Suellen

with Partner

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Nobody at checkin desk. Waited for ages and had to get cafe staff to go get someone. Same again later when we had to validate parking. Room not seviced so had to go and request extra tea and milk. Paid a high price for a busy time, so expected better staffing.

Laura

Leisure

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great location, room was spotless and really comfortable, staff were all so friendly and helpful. Decent breakfast and room service too.

ALAN

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Anthony

Leisure with Friends

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Average

Nick

with Partner

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Cleans rooms, the room was a good size

Venus

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Some abrupt staff, shower wasn't clean

Rachael

Leisure Family

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Decent room size and clean. I like that it had a tiny kitchenette and a mini fridge. Lots of bathroom bench space. However our air conditioning didn’t work. Maintenance (lovely man) tried to fix it around 7.30pm but within a couple hours we realised it still wasn’t working. Given it was late at night and with young kids we didn’t want to have someone trying to fix it during the night, so it was warm and uncomfortable overnight.

Vincent

with Partner

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Stafff, clean room, amenities and happy hour.

Erica

Friends and Family Family

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Room was fine, standard. Breakfast standard. Good location. Multiple time found an empty reception. The staff often acted like you were an inconvenience for waiting for staff. I took my luggage tag to reception and asked for my luggage and the guy said where is it and then huffed and puffed when I didn’t know. My husband took the luggage in so I wasn’t there - surely it’s their job to know which room it’s locked in? Our washing line was broken, we asked for it to be fixed on day 1 as we had wet beach things - day 6 check out and it wasn’t fixed. Wouldn’t stay again.

Douglas

Leisure Family

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Very good staff. Great hotel location. Room was dated - could do with an upgrade.

Geoff

Leisure with Partner

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The room was in excellent condition. The location was great.

Kim

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Everything was great. Clean, front of house lady was lovely, early check in. Comfortable bed. Great location. One thing that could change is proper mugs/cups in the room. Plastic cups aren’t nice to have coffee or tea in.

Karen

Leisure

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Clean room and the staff were excellent!

Richard

Business

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Stayed the night , close to Crown

Lee

with Partner

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Good location, car park next door

Ingrid

Leisure with Partner

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Clean room, great location.

Chris

6.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Dated rooms and building

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.