Terrace Hotel Adelaide

Staff were very helpful

Staff at breakfast and booking in were great. Dinner staff rather brusque. Check out a bit slow as only one staff member. Pity the room only had two pillows and one face washer.

Friendly staff, clean rooms Beautiful location on the south parklands Definitely look at staying again

Loved our stay the staff were extremely helpful and nice, hotel was very clean and well priced

Very good service and comfortable room

Very clean

Yes

Clean and comfortable, staff helping, excellent breakfast

staff were excellent

Hi, my room wasn’t serviced for two days and when I asked for it to be serviced, the cups weren’t renewed or the the rubbish changed. I also came back to my front door being opened. As a single women travelling it made me feel incredibly unsafe. I mentioned it to someone at the desk but felt dismissed by their response

Staff were very professional, room was clean, bed was comfortable.

Room , paint is pealing in bathroom. Doors have holes. Tub has stains. Just font stay.

Basic and clean, scratchy towel, unhelpful staff. Expensive and awkward parking.

Very good and had bee. Upgraded air conditioner and the bath tub need to remove. When shower and the water on the top of bath tub

Well, what a dreadful, dirty experience staying at The Terrace Hotel was! I took my daughter and 2 Grandchildren for a surprise trip to the Pageant, we arrived Friday at 6pm to be told that the carpark was full and I would have to park on the street. It was not stated that spaces were limited on the website and that you should book ahead. Man behind desk was quite surly, after 2 hours of travel, not what you want. I then booked breakfast for Sunday morning. When we got to the room it was quite disgusting, it needed a good clean. Stained cushions and curtains. The bathroom had black mould and the floor was disgraceful. Cigarette butts on balcony and all over the tin roof under it. The conditioner in shower was curdled, gross. We arrived back after the Pageant at 11am, our room had yet to be cleaned. We were just settling down for a rest when housekeeping came. I asked nicely if she could please give us an hour. I got a look from the woman that was almost an eye roll but she agreed to come back later. She didn’t return. We left after lunch and on the way out I asked at reception if he could have someone clean our room please, he said yes. It never got cleaned. Our bins were full, our toilet paper ran out, it was awful. Under the bed was sickening, popcorn, pencils, dust and filth, not ours. Sunday morning and we head down for breakfast to be told that there was no booking and the dining room was full but we could eat outside, in the cold, if we wanted. Worst experience ever!

Room clean, staff friendly. Maybe needed the website to make it more obvious that you needed to book the carpark. Also believe we were overcharged in the restaurant.

The room looked good however the cigarette butts on the balcony and slight cigarette smell in the room and wafting in regularly from other balconies was a turn- off

Good size rooms

I have a very mixed review of my stay at The Terrace Horel. Convenient location in Adelaide. Not quiet, paper thin walls you can hear your neighbours constantly mixed with a busy road out front. Road is bad for noise, but great for public transport or Uber access. The room was surface level clean, but overall it is in dire need of a deep clean: dirty curtains, dirty walls, an unkept drain and some dust here and there. Nice balcony spot with views of the city, walkable to lots of restaurants. In-hotel dining room is not gluten free friendly. Lack of room service was not at all convenient. I live with a pain condition and trying to get service up to the room even then was not possible, I missed breakfast one morning beacuse of being unable to get myself to the downstairs dining room. Really friendly staff members, but took two visits to the front desk and a follow-up phone call just to receive a fresh towel. It’s left me with a really mixed feeling of my stay..! Good for a convenient location, but certainly not somewhere I would ever have a romantic weekend.

We initially booked this hotel mainly to have access to a pool, which, unfortunately, doesn’t exist. Access was granted to the hotel’s pool next door as compensation for the misleading listing, which was appreciated, but still disappointing. We also requested that our room be cleaned and towels changed, but nothing was done until we followed up around 3 PM, only to be told we had supposedly opted for their “$10 green voucher” program, which we never did. It turned into an unnecessary discussion just to have basic service. The hotel itself feels outdated and poorly maintained. You can smell the old carpets, hear everything happening in the neighbouring rooms, and even the traffic outside. On two of our four nights, we were also kept awake by loud, drunk guests from functions held on the property. Overall, despite the staff’s attempts to accommodate, the experience was disappointing, and we wouldn’t stay here again.