What do past guests say about Serhs Natal Grand Hotel & Resort?

Serhs Natal Grand Hotel & Resort is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Serhs Natal Grand Hotel & Resort

Name: Serhs Natal Grand Hotel & Resort
Address: Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, Rio Grande do Norte, Brazil, 59090-002, Avenida Senador Dinarte Mariz 6045, Rio Grande do Norte, 59090-002, Brazil
Rating: 9

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9.0

/10

Exceptional

1,000 reviews

What Guests Say About Their Stay

Jeandro

10.0

/ 10

The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.

Dr. Robert J.

10.0

/ 10

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.

Barrington

10.0

/ 10

The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

In the Area

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Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, Rio Grande do Norte, Brazil, 59090-002

Main Facilities

This accommodation offers:

Outdoor pool

Indoor pool

Waterslide

Poolside bar

Steam room

Volleyball

Game room

Children pool

Laundry service

Parking

Luggage storage

Elevator

Garden

Health club

Serhs Natal Grand Hotel & Resort is located in area / city Natal. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Serhs Natal Grand Hotel & Resort

Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, Rio Grande do Norte, Brazil, 59090-002

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Discover More About Serhs Natal Grand Hotel & Resort

General
Near Dunnas Shopping Mall

Location
With a stay at Serhs Natal Grand Hotel & Resort in Natal (Via Costeira), you'll be within a 15-minute drive of Ponta Negra Beach and Dunes Park. This beach resort is 1.1 mi (1.8 km) from Craft Fair of Ponta Negra and 2.4 mi (3.9 km) from Via Costeira.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Dunes Park - 0.1 km / 0.1 mi
Via Costeira - 0.1 km / 0.1 mi
Natal Convention Center - 1.2 km / 0.8 mi
Craft Fair of Ponta Negra - 1.8 km / 1.1 mi
Praia Shopping - 1.8 km / 1.1 mi
Artesanato Potiguar Shops - 1.9 km / 1.2 mi
Artesanato Villarte Shops - 2.1 km / 1.3 mi
Dunnas Shopping Mall - 2.3 km / 1.4 mi
Seaway Shopping Mall - 2.8 km / 1.8 mi
Morro do Careca - 3.4 km / 2.1 mi
Neópolis Shopping Mall - 3.5 km / 2.2 mi
Nordestão - Rota do Sol - 3.5 km / 2.2 mi
Ponta Negra Beach - 3.8 km / 2.3 mi
Frasqueirao Stadium - 4.1 km / 2.6 mi
Cidade Jardim Shopping Mall - 4.8 km / 3 mi

The preferred airport for Serhs Natal Grand Hotel & Resort is Natal (NAT-Governador Aluizio Alves Intl.) - 47.8 km / 29.7 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a waterslide. Additional features at this Art Deco resort include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining
Grab a bite at Potiguar, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms
Make yourself at home in one of the 395 individually decorated guestrooms, featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Serhs Natal Grand Hotel & Resort

Facility

Outdoor pool

Indoor pool

Waterslide

Poolside bar

Steam room

Volleyball

Game room

Children pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

Poolside bar
Buffet breakfast
Breakfast
Snack bar

Things to Do

Outdoor pool
Indoor pool
Spa
Health club
Garden
Beach towel
Sauna
Steam room
Beach cabanas
Waterslide
Pool cabanas
Beach sun loungers
Pool sun loungers

Connectivity

Free WiFi

General

Smoking area
Banquet
Parking
Terrace

Accessibilty

Braille or raised signage
Accessible parking
Wheelchair accessible
Accessible bathroom
Disabled access friendly
Accessible path of travel

Shuttle Service

Airport transfer

Public Facilities

Coffee shop
Elevator
Safety deposit box

Hotel Services

Laundry service
Multilingual staff
Luggage storage
24-hour Receptionist

Business Facilities

Business facilities
Meeting rooms
Business facilities
Computer station

Nearby Facilities

Gift shop
Shops
Hair salon

Sports and Recreations

Fitness center
Game room
Volleyball

Accommodation Policy & General Information in Serhs Natal Grand Hotel & Resort

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Serhs Natal Grand Hotel & Resort	395
Number of floors in Serhs Natal Grand Hotel & Resort	7
Another facilities in Serhs Natal Grand Hotel & Resort	Kids club, Children pool, Poolside bar, Buffet breakfast, Breakfast

Frequently asked question in Serhs Natal Grand Hotel & Resort

What is normal check-in & check-out time at Serhs Natal Grand Hotel & Resort?

The standard check-in time at Serhs Natal Grand Hotel & Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Serhs Natal Grand Hotel & Resort provide breakfast?

Yes, Serhs Natal Grand Hotel & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Serhs Natal Grand Hotel & Resort?

Serhs Natal Grand Hotel & Resort is a 5.0-star hotel.

How many floors does Serhs Natal Grand Hotel & Resort have?

Serhs Natal Grand Hotel & Resort has 7 floors.

How many rooms are available at Serhs Natal Grand Hotel & Resort?

Serhs Natal Grand Hotel & Resort has 395 rooms in total.

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More Reviews from Other Guests in Serhs Natal Grand Hotel & Resort

Overall Ratings & Reviews Serhs Natal Grand Hotel & Resort

Other sources (1,000)

9.0

Exceptional

From 1,000 reviews

Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.0

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Traveler Reviews Serhs Natal Grand Hotel & Resort

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Top reviews

Jeandro

with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.

Maria Fernanda

Friends and family Family

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

I love it so much. This is wanderful days

Doron

with Children

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Gilberto

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Muito bom recomendo

Mariana

Leisure Family

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Excellent hotel! Restaurants and food could be better

Dr. Robert J.

Leisure with Partner

10.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.

Roldão

10.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

Great place and amazing people’s!

Florence

Leisure

6.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.

Barrington

Leisure with Friends

10.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Lorraine

Leisure

10.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

The room was spotless, the food was delicious and the people were wonderful. I will definitely come back

Ivonne

Friends and family Family

8.0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.

Brandon

Leisure with Children

6.0

/10

Reviewed 68 week(s) ago

Expedia Group verified review

For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.

miriam

10.0

/10

Reviewed 76 week(s) ago

Expedia Group verified review

muito bom hotel limpo

Maria

Friends and family Family

10.0

/10

Reviewed 89 week(s) ago

Hotels.com verified review

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer

Verified traveler

Friends and family Family

10.0

/10

Reviewed 89 week(s) ago

Hotels.com verified review

Tremendous, 5 star resort They deserve every star

Camila

Leisure with Partner

8.0

/10

Reviewed 96 week(s) ago

Expedia Group verified review

Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.

Andrezza

Leisure with Children

6.0

/10

Reviewed 107 week(s) ago

Expedia Group verified review

Staff need more training.

Alex

Leisure Family

10.0

/10

Reviewed 119 week(s) ago

Expedia Group verified review

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!

JAMES

Friends and family Family

10.0

/10

Reviewed 119 week(s) ago

Hotels.com verified review

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.

BERNAL

Business

6.0

/10

Reviewed 128 week(s) ago

Expedia Group verified review

The property was just fine, but food was fatal.

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Disclaimer

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