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Rio Serrano Hotel + Spa
Hotels
8.8
/10
Very Good
449 reviews
What Guests Say About Their Stay
April
10.0
/ 10
Amazing. The view from our room looked like a postcard. Great service. Great tour guides.
Kevin
10.0
/ 10
Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.
Jeffrey
10.0
/ 10
What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!
In the Area
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Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Provincia de Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Available Room Types in Rio Serrano Hotel + Spa
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What's around Rio Serrano Hotel + Spa
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Provincia de Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
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Discover More About Rio Serrano Hotel + Spa
General
On a river
Location
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Serrano River - 0.5 km / 0.3 mi
Torres del Paine National Park - 3.6 km / 2.2 mi
Cuernos del Paine Lookout - 10.2 km / 6.4 mi
Lago Pehoe - 17.7 km / 11 mi
Salto Chico Falls - 18 km / 11.2 mi
Glacier Grey - 25.6 km / 15.9 mi
Salto Grande - 25.7 km / 16 mi
Lake Sarmiento - 27.7 km / 17.2 mi
Amarga Lake - 48.6 km / 30.2 mi
Rio Paine Waterfall - 50.9 km / 31.6 mi
The nearest major airport is Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 309 km / 192 mi
Renovations
The property is closed between May 1 and October 1.
Facilities
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite with Regional cuisine at Qawasqar Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 108 individually decorated guestrooms, featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
All facilities in Rio Serrano Hotel + Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Common Space
Things to Do
- Shops
- Fitness center
- TV lounge
- Health club
- Garden
- Spa
- Shops
- Library
- Sauna
- Steam room
- Sun loungers
Hotel Services
- Laundry service
- Welcoming drinks
- Multilingual staff
- Wedding service
- Porter
- 24-hour Receptionist
- Concierge
General
- Swimming pool
- Fireplace in lobby
- Banquet
- Reception hall
- Parking
- Terrace
Public Facilities
- Coffee/tea in lobby
- Parking
- Smoke-free area
- Safety deposit box
Transportation
- Bus/truck parking
- Limited parking
- Storage
Food and Drinks
- Buffet breakfast
- Breakfast
- Snack bar
Business Facilities
- Conference center
- Business facilities
- Conference rooms
Sports and Recreations
- Game room
- Horse riding
- Pool or Snooker
Family-friendly Facilities
- Toys
- Children games
Connectivity
- Free WiFi
- Internet point
Accessibilty
- Wheelchair accessible
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Rio Serrano Hotel + Spa
Important Note
- Pool access available from 9:00 AM to 10:00 PM.
- Only registered guests are allowed in the guestrooms.
- Free in-room WiFi has a 2-device limit.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets Not Allowed
Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, Property does not offer onsite COVID-19 testing, No elevators
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 16:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Rio Serrano Hotel + Spa | 108 |
Number of floors in Rio Serrano Hotel + Spa | 4 |
Another facilities in Rio Serrano Hotel + Spa | Shops, Fitness center, TV lounge, Health club, Garden |
Frequently asked question in Rio Serrano Hotel + Spa
What are available facilities at Rio Serrano Hotel + Spa?
There are top facilites at Rio Serrano Hotel + Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Rio Serrano Hotel + Spa?
The standard check-in time at Rio Serrano Hotel + Spa is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Rio Serrano Hotel + Spa provide breakfast?
Yes, Rio Serrano Hotel + Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Rio Serrano Hotel + Spa?
Rio Serrano Hotel + Spa is a 4.0-star hotel.
How many floors does Rio Serrano Hotel + Spa have?
Rio Serrano Hotel + Spa has 4 floors.
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More Reviews from Other Guests in Rio Serrano Hotel + Spa
Overall Ratings & Reviews Rio Serrano Hotel + Spa
Other sources (449)
8.8
Very Good
From 449 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
8.4
Service and Facilites
8.8
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Traveler Reviews Rio Serrano Hotel + Spa
Number of reviews per page
20
40
Top reviews
April
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Amazing. The view from our room looked like a postcard. Great service. Great tour guides.
Phillip
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Friendly reception and clean room. Accommodating staff.
Richard
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
room cleaning and food kept this from being a five. Staff was delightful
Kevin
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.
Jeffrey
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!
Mark
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We spent three nights and wish we could have stayed there forever (personal budgeting issues)
Remarkable experience, service and staff .
Shari
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.
Nital
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Kiko
with Partner
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice view, Terrible customer service. Not worth the money.
Fengxia
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Room was very clean. Staff were professional and helpful. Foods were delicious.
Akiva
Leisure
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Juan Ignacio
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Great
Alim
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!
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Robert
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Excellent service
Brendan
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service.
Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible.
Don’t think it was worth the high cost but there’s not a lot of completion in this area.
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Douglas
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Spa pool was beautiful
Serves great
setting unbelievable
Kathryn
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
We loved the view from our room, the staff was great, and the amenities and property also wonderful.
Stephen
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Philip
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Everything was just perfect. Thank you.
Paul
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views.
We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor.
Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities.
They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
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Number of reviews per page
20
40
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