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Rio Serrano Hotel + Spa
Hotels
9.0
/10
Exceptional
527 reviews
What Guests Say About Their Stay
VISHAL
10.0
/ 10
This hotel was absolutely phenomenal! From the moment you walk through the doors you immediately realize the sense of coziness, the attention to detail, the friendly staff, the cleanliness, the positive vibes, and my personal favorite the most spectacular view in all of Torres Del Paines! There is no better view in the entire park. I highly recommend this hotel without any reservations.
David
10.0
/ 10
Staff excellent, eager to help and always smiling. Premises beautiful.and well kept. Food delicious and varied. Great lunch bags for days when excursions ran late. The area itself breathtaking!!
Matthew
10.0
/ 10
Incredible experience from the hotel room to the staff to the epic views, highly recommend!
In the Area
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Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Available Room Types in Rio Serrano Hotel + Spa
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What's around Rio Serrano Hotel + Spa
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Última Esperanza, Región de Magallanes y de la Antártica Chilena, Chile, 6170000
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Discover More About Rio Serrano Hotel + Spa
General
On a river
Location
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Serrano River - 0.5 km / 0.3 mi
Torres del Paine National Park - 3.6 km / 2.2 mi
Cuernos del Paine Lookout - 10.2 km / 6.4 mi
Lago Pehoe - 17.7 km / 11 mi
Salto Chico Falls - 18 km / 11.2 mi
Glacier Grey - 25.6 km / 15.9 mi
Salto Grande - 25.7 km / 16 mi
Lake Sarmiento - 27.7 km / 17.2 mi
Amarga Lake - 48.6 km / 30.2 mi
Rio Paine Waterfall - 50.9 km / 31.6 mi
The nearest major airport is Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 309 km / 192 mi
Renovations
The property is closed between May 1 and October 1.
Facilities
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite with Regional cuisine at Qawasqar Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 108 individually decorated guestrooms, featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
All facilities in Rio Serrano Hotel + Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Common Space
Things to Do
- Shops
- Indoor pool
- TV lounge
- Health club
- Garden
- Spa
- Shops
- Library
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Welcoming drinks
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
General
- Swimming pool
- Fireplace in lobby
- Banquet
- Reception hall
- Parking
- Terrace
Public Facilities
- Coffee shop
- Coffee/tea in lobby
- Parking
- Smoke-free area
- Safety deposit box
Business Facilities
- Conference center
- Business facilities
- Conference rooms
- Computer station
Sports and Recreations
- Fitness center
- Game room
- Horse riding
- Billiard
Food and Drinks
- Buffet breakfast
- Breakfast
- Snack bar
Family-friendly Facilities
- Toys
- Children games
Transportation
- Bus/truck parking
- Limited parking
Connectivity
- Free WiFi
Accessibilty
- Wheelchair accessible
Nearby Facilities
- Gift shop
Accommodation Policy & General Information in Rio Serrano Hotel + Spa
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Pets Not Allowed
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General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 16:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Rio Serrano Hotel + Spa | 108 |
Number of floors in Rio Serrano Hotel + Spa | 4 |
Another facilities in Rio Serrano Hotel + Spa | Shops, Indoor pool, TV lounge, Health club, Garden |
Frequently asked question in Rio Serrano Hotel + Spa
What are available facilities at Rio Serrano Hotel + Spa?
There are top facilites at Rio Serrano Hotel + Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Rio Serrano Hotel + Spa?
The standard check-in time at Rio Serrano Hotel + Spa is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Rio Serrano Hotel + Spa provide breakfast?
Yes, Rio Serrano Hotel + Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Rio Serrano Hotel + Spa have?
Rio Serrano Hotel + Spa is a 4.0-star hotel.
How many floors does Rio Serrano Hotel + Spa have?
Rio Serrano Hotel + Spa has 4 floors.
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More Reviews from Other Guests in Rio Serrano Hotel + Spa
Overall Ratings & Reviews Rio Serrano Hotel + Spa
Other sources (527)
9.0
Exceptional
From 527 reviews
Cleanliness
9.6
Room Comfort
9.2
Location
8.4
Service and Facilites
9.0
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Traveler Reviews Rio Serrano Hotel + Spa
Number of reviews per page
20
40
Top reviews
VISHAL
with Partner
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
This hotel was absolutely phenomenal! From the moment you walk through the doors you immediately realize the sense of coziness, the attention to detail, the friendly staff, the cleanliness, the positive vibes, and my personal favorite the most spectacular view in all of Torres Del Paines! There is no better view in the entire park. I highly recommend this hotel without any reservations.
Read More
David
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Staff excellent, eager to help and always smiling. Premises beautiful.and well kept. Food delicious and varied. Great lunch bags for days when excursions ran late. The area itself breathtaking!!
Matthew
with Partner
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Incredible experience from the hotel room to the staff to the epic views, highly recommend!
Dan
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
yes, wonderful room, staff, food and overall experience!
April
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Amazing. The view from our room looked like a postcard. Great service. Great tour guides.
Phillip
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Friendly reception and clean room. Accommodating staff.
Richard
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
room cleaning and food kept this from being a five. Staff was delightful
Kevin
with Partner
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.
Jeffrey
Friends and Family with Friends
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!
Mark
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We spent three nights and wish we could have stayed there forever (personal budgeting issues)
Remarkable experience, service and staff .
Shari
with Partner
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.
Nital
with Partner
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Kiko
with Partner
4.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Nice view, Terrible customer service. Not worth the money.
Fengxia
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Room was very clean. Staff were professional and helpful. Foods were delicious.
Akiva
Leisure
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Juan Ignacio
with Partner
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Great
Alim
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!
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Robert
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Excellent service
Brendan
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service.
Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible.
Don’t think it was worth the high cost but there’s not a lot of completion in this area.
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Douglas
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Spa pool was beautiful
Serves great
setting unbelievable
Number of reviews per page
20
40
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