Hotel Boutique Castilla de Leon

Hotels
7.2
/10
Pleasant
128 reviews

What Guests Say About Their Stay

Lipsi

10.0
/ 10
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
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FERNANDO S.

10.0
/ 10
Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
See translation

Abraham

10.0
/ 10
We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services
In the Area
See Map
Hermano Miguel y Mariscal Lamar, Cuenca, Azuay, Ecuador

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Staying at Hotel Boutique Castilla de Leon is a good choice when you are visiting Cuenca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Boutique Castilla de Leon

Hermano Miguel y Mariscal Lamar, Cuenca, Azuay, Ecuador
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Discover More About Hotel Boutique Castilla de Leon

Location


Staying at Hotel Boutique Castilla de Leon is a good choice when you are visiting Cuenca.

About Hotel Boutique Castilla de Leon

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Hotel Boutique Castilla de Leon is the right place to stay.

All facilities in Hotel Boutique Castilla de Leon

Others Hotel Boutique Castilla de Leon
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting rooms
  • Business center
  • Conference rooms

Food and Drinks

  • Breakfast

Things to Do

  • Garden

Connectivity

  • Free WiFi

General

  • Banquet

In-room Facilities

  • TV

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Hotel Boutique Castilla de Leon

Important Note
  • Fee for continental breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children
  • Nearby parking fee: USD 7 per night (98 ft away; open 8:00 PM to 8:00 AM)
  • Credit card charges are subject to a surcharge of 9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Boutique Castilla de Leon
17
Number of floors in Hotel Boutique Castilla de Leon
3
Another facilities in Hotel Boutique Castilla de Leon
Laundry service, Luggage storage, 24-hour Receptionist, Tours, Concierge

Frequently asked question in Hotel Boutique Castilla de Leon

What are available facilities at Hotel Boutique Castilla de Leon?
There are top facilites at Hotel Boutique Castilla de Leon such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Boutique Castilla de Leon?
The standard check-in time at Hotel Boutique Castilla de Leon is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Boutique Castilla de Leon provide breakfast?
Yes, Hotel Boutique Castilla de Leon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Boutique Castilla de Leon?
Hotel Boutique Castilla de Leon is a 3.5-star hotel.
How many floors does Hotel Boutique Castilla de Leon have?
Hotel Boutique Castilla de Leon has 3 floors.
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More Reviews from Other Guests in Hotel Boutique Castilla de Leon

7.2
Pleasant
From 128 reviews
Cleanliness

7.8

Room Comfort

7.4

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Boutique Castilla de Leon

Number of reviews per page
20
40
Top reviews
MARLON K
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No running water when I arrived and the hotel did not have emergency water supply service. Very disappointed choice of hotel.
Estefania
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Organización poco profesional, desayuno pésimo
Fernando
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
Read More
gabriel
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
Ruth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Definitely will stay there again
Lipsi
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Pablo
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
Samuel
2.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

No elevator, and the worst stairs I have ever climbed.
Kevin A
icon-Leisure
Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Sasha was fantastic!
Maria
6.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
Mikjail
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Great and cheap
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

A very good hotel
Patricio
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

s/
Monty
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
Read More
Dioselina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The hotel was under construction but the staff were amazing.
Dania
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
FERNANDO S.
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
Constance Marion
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
Lisa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Read More
Dessiree
10.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

.
Number of reviews per page
20
40

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Others 4 Hotel Boutique Castilla de Leon

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 128 reviews
Cleanliness

7.8

Room Comfort

7.4

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Boutique Castilla de Leon

Number of reviews per page
20
40
Top reviews
MARLON K
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No running water when I arrived and the hotel did not have emergency water supply service. Very disappointed choice of hotel.
Estefania
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Organización poco profesional, desayuno pésimo
Fernando
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
Read More
gabriel
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
Ruth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Definitely will stay there again
Lipsi
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Pablo
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
Samuel
2.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

No elevator, and the worst stairs I have ever climbed.
Kevin A
icon-Leisure
Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Sasha was fantastic!
Maria
6.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
Mikjail
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Great and cheap
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

A very good hotel
Patricio
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

s/
Monty
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
Read More
Dioselina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The hotel was under construction but the staff were amazing.
Dania
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
FERNANDO S.
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
Constance Marion
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
Lisa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Read More
Dessiree
10.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

.
Number of reviews per page
20
40