Champneys Mottram Hall

£125 for very cold room.woth no breakfast included

Everything is wonderful so far!

Needs to be made clear that there is a £59 pp charge for use of pool

False advertising. The description does not match the actual experience. The hotel is advertised on Expedia as a spa hotel, and the information suggests that spa access is complementary. However, we were informed on arrival that spa access costs £55 per person before 5pm and £15 per person after 5pm. The spa itself was pleasant, and the beds were comfortable, but nothing exceptional. Given the already high price we paid for the room, charging an additional fee for spa access felt unreasonable. We explained to the managers that the information presented on Expedia is misleading. The reception staff seemed to understand our concern, but ultimately the managers refused to offer complimentary spa access. Overall, this was a mediocre experience, and we did not feel that our feedback as customers was respected.

I attended a wedding at Mottram Hall, despite my feelings about the stay, the wedding was perfect and the venue worked hard to run the wedding event smoothly, my comments refer only to my overnight stay. I stayed at Mottram hall for 2 nights and feel quite disappointed about the room and amenities considering the high price of the hotel. Despite being over 150 per night, the room cost doesn’t cover access to any of the hotel’s amenities or the breakfast (which is £18), although I knew this before booking it is quite disappointing. The room itself wasn’t anything special, it was the same size, actually smaller) than most premier inns I’ve stayed in, and there wasn’t anything in the room which made me feel like I was staying in a 5* hotel. In fact, my bathroom mirror was cracked, there were some blueish stains on the toilet, and it lacked what I consider basic amenities such as shower gel in the shower or toothpaste. The walls are also very thin. I didn’t sleep at all on the first night because of children screaming in the corridor, and drunk people shouting in the corridor late at night which the hotel staff were aware of (as I also heard them loudly speaking with other guests about room issues after 23:00) in the corridor. In addition to this, drinks are incredibly expensive. £15 for one Aperol spritz (a 70cl bottle is £12). Overall I felt that I paid extortionate prices for a mediocre room and I wish I had just travelled in for the wedding instead.

Bad: The room was dirty, hairs on the bathroom floor, black mould on the sealant around the bath, the shower was in the bath so it was very pokey and small than I expected. The carpet was dusty and not very clean, the paint was peeling especially near the windows and one was rotten in the bathroom. The spa receptionists didnt know their offerings, and couldnt describe what the different massasges involved, during the massage there was constant advice for extra treatments which made it less relaxing. The cleaning staff were vacuuming in the hallway outside my room at 10pm at night, and due to the non noise blocking doors it was very loud. The good: The staff in the hotel were friendly and gave good advice for the spa. The drinks were good and the breakfast the next morning. Generally I dont think this is a 4* hotel, 3* at best. It could be great but really needs a rennovation of the rooms and not a big one at that. Just new carpets, windows and fresh coat of paint. Maybe a new shower in the bathrooms.

The staff were wonderful and the spa is lovely.

Awful place screaming and shouting all night people banging on doors and no response from hotel

Room very comfortable and dinner good but stay spoiled by a fire alarm evacuation at around 1.20 for over an hour outside in the cold and wet with no guidance or information on what to do. No apparent fire or fire brigade attendance and no informed staff available. This led to a very disturbed night. We were informed in the morning that it had been a false alarm and the culprit had been found. Better management of the event would have been appreciated.

Excellent value

late check in, but lovely hotel and friendly staff.

Spotless room, great friendly staff and fab swimming pools!

Room, staff, amenities. I have also emailed enclosing photographs, but to date I have heard nothing!

It took half an hourfor my 86 year old mother to find her room because they kept sending us the wrong way. Our dinner reservation which we verified at check in was not recorded and the maitre d made it clear he thought we were pretending we had booked. The food was expensive but very poor particularly the cheese soufflé and the one vegetarian option. Breakfast was a dismal buffet. The rooms were clean and comfortable and the premises were beautiful so it was a shame.

Lovely room, great tea! Just a bit tricky with luggage

Lovely hotel, staff not so helpful, absolute rip off that guests have to pay £15 to access the pool

Everything was great. Except for the price of the use of the basic spa. @ £55.00 per head this was a lot of money to add onto a booking for 4 ppl! Everything else was great.

There is no lift at the property, had to carry bags all the way by stairs to the second floor. Too many lady bugs in the room. Service was poor. Called reception for bottled water which was never delivered despite following up. Shower tap was too hard to turn. Water pressure from shower was low. No hand shower in the bath tub. Overall not a great experience.

Staff were great and we had a lovely wedding but found the bar facilities very poor. For the main bar to the hotel just serving over priced bottle beer only I think is very bad!!! ywebsite it says a comp

Great staff, couldn’t fault anything. Has a lovely stay.