香佩妮丝莫特朗霍尔酒店

Fantastic stay was a special occasion and made our trip lovely. Only down for stay was morning breakfast little expensive for the quality.

Positives - beautiful hotel in great grounds. Had tea in the restaurant which was very good. Bed was huge. Negatives - couldn't get bath to work and my wife was kept awake during the night by noise in room next door. Use of the spa was £20 per person (which I was willing to pay) but was then told we couldn't use it until 5pm. We'd arrived at 3pm with plan to go in spa before our friends arrived later.

Just a dream. Spa was incredible and the dinner was lovely

Nice property and grounds, service and food good at breakfast. The big disappointment was having to pay £20/pp to use the swimming pool, which is the first time I can remember having to pay to use a pool at hotel. this should be made clear when booking

Nice communal areas, friendly staff and good service. However the rooms are severely outdated and in need of renovation - there was damp/mould in my room, peeling paint, bathroom was old, room was also dusty. Not the standard I'd expect for Champneys.

Spa was lovely and enjoyable. However my room smelled of stale smoke, the bathroom had mould round bath. No air con and window did not open. When I reached up to try and open it was very dusty. No mini fridge. At the bar I was the only customer, i said i was sat outside (in view of the bar) but drink did not arrive. When i went in, it was just sat unattended on the bar. Felt overall a little disappointed. Chose not to stay a second night.

Very friendly and helpful staff, rooms are good

First of all booked a night away for valentines. Arrived to a rude male receptionist told us the spa was fully booked and could only use the next morning at 7am. We checked into the room which was so outdated. Radiator didn’t work so we was freezing, they did give us a portable heater. We then went down to the spa to have a look and asked if we could use it straight away said yes no problem. £15 each for evening use plus £10 each for robe and towel. Many other couples were turning up and booking straight on so can’t seem to understand why the reception is saying it’s fully booked when it wasn’t even busy. The spa.. wow. Unbelievable. I would come back just for the spa use. I do have to point out though the sun loungers were absoloutley filthy , was either mould or just pure dirt. The staff in the spa were lovely and friendly. We didn’t eat in the restaurants as the prices were just ridiculous so drove 5 minutes and got dominoes. Check out again unfriendly manner. Never asked if we enjoyed our stay or even a thank you. Will come again for the spa but not for the hotel.

Great place to stay, highly recommend!

The hotel is tired and in need of a facelift. The room faced immediately out on to a brick wall, the room was cold, the radiator was not fully working. There is no fridge in the room, no water and the shower is small and leaking on to the floor. The internal security door lock was broken, there was hair in the sink presumably from the last guest. When we arrived we were told there was little option on dining times with only an 18:30 sitting available, the Spa was not available and even if it was there would be an extra charge of £15 per person and this included the swimming pool and Gym not being available to guests. There is only one Bar that was reserved for the guests attending a private event (wedding), whilst we could order a drink we would be required to sit outside of the bar area. The overall cleanness of the room, corridor and open spaces in general was poor. I would guess that for the Golf Club and Wedding Events it would be passable but for individual guests it was a poor and an expensive stay for little in return and I would not consider ever booking or recommending this hotel again. This was disappointing, having stayed here a number of years back it did not look like this hotel has been looked after and is now in poor shape.

Great stayed for a wedding

Excellent staff and wonderful room.

Check in and spa staff very friendly and welcoming. Spa was great and had a lovely stay!

Yes we are disabled parkers

Great spa facilities. Room was quite average but rest of the hotel made up for it. Will return

Parking was very easy. The staff were delightful and knowledgeable.

£125 for very cold room.woth no breakfast included

Everything is wonderful so far!

Needs to be made clear that there is a £59 pp charge for use of pool

False advertising. The description does not match the actual experience. The hotel is advertised on Expedia as a spa hotel, and the information suggests that spa access is complementary. However, we were informed on arrival that spa access costs £55 per person before 5pm and £15 per person after 5pm. The spa itself was pleasant, and the beds were comfortable, but nothing exceptional. Given the already high price we paid for the room, charging an additional fee for spa access felt unreasonable. We explained to the managers that the information presented on Expedia is misleading. The reception staff seemed to understand our concern, but ultimately the managers refused to offer complimentary spa access. Overall, this was a mediocre experience, and we did not feel that our feedback as customers was respected.