Great Victoria Hotel

Arrived at hotel put on 4th floor lift broken, was not asked if help required with luggage as I had a few bags. No towels in room. Loud music in room opposite until 1am on a week night no one was bothered. And finally I left my iPad in the room I tried to call and sort this out with the hotel I even spoke to ceo of the hotel chain kalik who was so rude and put the phone down and even though my iPad was showing the location they denied it being there. The worst hotel I have stayed in and I travel the country and stay in hotels 3 x a week. I definitely wo

Install a lift. Not ideal taking your case up to the 3rd floor. Can’t be ideal for disabled people.

City centre hotel, quiet rooms of a good size. Nice breakfast. Only problem was no working lift.

Fairly good value for the price I paid and I had a reasonable night’s sleep after a night out at a party. My main criticisms would be: slow check in, lift out of order, hairs on my bathroom floor, no proper curtains over the window (just a roller blind which didn’t cover the edges so the light shone through in the morning and woke me up).

Tried to check in at 2pm as it states to find they dont do check in til 3pm now. Receptionist insisted that it had been updated however all communications from them stated 2pm. She was also unhelpful and didnt even give an apology. This left us unable to check in until after 11pm as we had plans for the rest of the day and picked the hotel as we needed an earlier check in.

Room and general service were fine. No available choice of granary/wholemeal bread (or brown rolls) for breakfast. Just croissants, pastries, or white sliced bread.

Staff were brilliant, super friendly and helpful. Only downside was lift not working so had to climb stairs to 3rd floor.

I am unaware of a pool if there was one here it was never mentioned at reception. Parking is shown as an amenity but you have to pay £10.60 for the night PLUS £50 deposit on the stay. The lift was also broken so after 5 hours of travelling to have no lift was disappointing. Room was clean, however the window never shut fully which meant I could hear the bus station, taxi men talking all night leaving a breeze making the room feel cold (video taken). There was tissue stuff to the top of the window, which is screwed shut (photos taken). The door peep hole is missing so rubbish and tissue have been stuffed in. I called reception 7 times in the evening to request the radiator be turned on as it was on high but no heat was coming out. I was never called back and once they finally got back to me. They told me it should be on and sent me a heater up, which they did. However nothing was sorted with the radiator. On the phone call also they confirmed the delivery driver was down stairs with my food, when asking for him to delivery it to the door (as the lift was broken) they refused and said I had to come collect it. Bearing in mind check out is 11, I came back to my room after breakfast to have a shower and freshen up at 10:30 to find a cleaner had been in my room stripped my bed and removed my towels! I have not even checked out and my room has been stripped. Will never stay here again, complete was of money!!

Shocking customer service. Notified of issues repeatedly only for the desk staff to write them down on a bit of paper and presumably throw it in the bin the moment we were out of sight. Nothing ever happened. Gave up by day two. Room still not cleaned and replenished by 15:30 on day two when we got back, kept the Do Not Disturb on after that cos it's a waste of time. Beds uncomfortable, old collapsed mattresses, poorly made up, TV remote not paired to TV, shower temperature valve adjuster came off in my hand.

1. No wifi in far end of coridor rooms. 2. Poop stink in Suite rooms ( which i was offered to be upgraded. 3. LIFT not working 4. No Heating on demand or thermostat

Staff was not helpful on reception . Beds were very uncomfortable also 3story building lifts were out of order . We had to carry all our luggage on third floir which waa very difficult & exuasting .

Awful

Check in

The air conditioning didnt work, the lift is still broken, we were here in June and August and it was broken on both occasions as well. We were up on the fourth flloror this time around. It rained overnight amd rain water leaked from the ceiling and bathroom door frame into the bathroom as our room was on the top floor. The floor had only been half hoovered. However, the hotel is good value price wise as the rooms are okay and it is a good location.

no lift room on 3rd floor big hick with 2 suit cases

Not so great any more, no mention made on the site or in the pre-stay message that the lift is out of order and apparently has been for some time. This is unforgiveable, especially for people like me with access needs, they did change my room from the 3rd to the 1st floor but there were no staff available to help take my luggage up the three long flights to Room 101(!). The wi-fi was insufficient to take part in a Zoom call without constant freezing. Staff were pleasant but seemed bored, as if serving out time on a doomed enterprise.

The lift wasn't working and I was on the 4th floor, so quite a few stairs to get up. The rooms up there are quite rundown in places and have no noise cancelling for people walking through the corridoors and loud doors that bang. The lock on the door wasn't great. But shower, tv were highlights. There were dusty rollerblinds too above the bed as I pulled them. There were lots of dark cabinet dressers but for no real reason. No fridge, no safe. Bed was clean and gave a ressonable night's sleep.

Having stopped at this hotel several times previously I was incredibly disappointed with the standard we received on this occasion. I came here with my mum for a two night stay and was shocked to hear that we had to pay a £50 damages fee which we have never had to do before but this was never explained to us at the time. We were also told the lift wasn't in use and hadn't for about a month but we later found out it was a lot longer looking at previous reviews. My mum is 76, we were on the 3rd floor and there was no offer of any porter service which should have been implemented if the lift hasn't been in use for so long, we both struggled up the stairs with our cases. The room was pleasant and clean but we only had one set of towels between two, we had to ask several times for some more. There was very little staff anywhere, it's all looking very tired, the bar had was very limited as they had run out of lots of drinks and the menu hadn't been adapted to show this. We still enjoyed, the hotel is still beautiful and in a fab location I just hope someone can get it turned round.

Great hotel unfortunately the lifts were out of order when we stayed

Lift not working & o er 55 steps to room. Knob on four fell off Hairdryer not working unless hold boost button & yiu have to use from a drawer do I had my head nearly in the drawer to dry my hair No shower mat making bath quite slippy Plug not working in bath Stains over ceiling probably from previous leak and wallpaper bubbling on corner One bed very thin cover on yet other bed snd a proper quilt on