Great Victoria Hotel

Large room in great period hotel. Terrible check-in with a strict 3pm start resulting in long queues. Bed was not level to the floor and wall had prominent hand marks. Bathroom was good and clean. No lift and a good three floor stair experience. Good location for city centre

A mixed bag really! Pros: A lovely old building, reasonable sized rooms, cream (but a little shabby). Great shower with good water pressure, friendly staff. Breakfast had good bacon and good baked beans (not watery rubbish ones!) Cons: Lift was broken so if you are on the 4th floor it’s pretty much 100 steps to climb up and down. Only 1 teabag in the teatray. Remote control was missing from the room completely. Coffee at breakfast literally the worst I’ve ever had and that’s saying something. Lack of breakfast items despite being an hour before breakfast was due to end. The temperature in the breakfast room was sooooo warm! Overall it was ok, I booked it because for once, it came out cheaper than the nearby Premier Inn. I know where I’ll be staying next time I’m in the area though.

The hotel wasnt helpful at all. I asked reception where to park and they advised where to go which was a nightmare to get to. Send me the wrong way. Then had to pay £10 but in fact they took £10.25 Then they wanted £50 as a down payment even though i had already paid for the room through Expedia. This money needs 3-5 days before i get a refund The carpet was filthy, the bathroom trim needs work done. The breakfast bacon was too salty. The sausage and hash brown was tasteless. Left a message for manager to call me. This hasnt happened. The bathroom sink downstairs had a water leak and just had a towel wrapped around the tap. Didnt look good Looking for a full refund

No hot water, alarming bedbug infested in the property and no heating

The front staff were so nice and made us welcome and were credit to the company x

As I entered the room all the windows were open (it was a freezing october night). The table was pushed up against the sofa (which looked as if the legs were to give way at any mo). The bathroom was big, but had poor lighting and lacked surface space... the elevator was out and the staff could learn a bit more about costumer aervice.

Great staff

Didn't have breakfast in my stay

Lift wasn’t working, the room smelt of smoke like someone had been smoking in the room. The room was freezing as the radiator was working we had get a little portable heater which only did a little. Definitely not worth the money

The lift was out of action and it would seem that it had been for some time. Whilst I have no problem using the stairs (as I prefer the exercise) this would have caused a major problem for some of my friends whom normally would have stayed as well. Also, no mention of this was made when booking.

I could open the window from the room as it was screwed but with an open gap. Otherwise breakfast buffet was really great, and personal really kind….. I would have appreciated also more beer selection in the bar

Mould on walls & cracks

I couldn’t get in my room, my partner and myself had to find alternate accommodation, as your left was out of order and our room was on the 4th floor, both my partner and me are disabled, I have stayed there many times over the years and will be expecting a full refund, plus compensation.

There was no heating in our rooms at any time during our stay. Staff provided heaters and extra bedding when asked but the rooms were freezing

Elevator is not working for months. Disappointed…

Check in delayed by an hour, with no apology or reason. Just told "Come back in an hour". Bar staff who didnt know how to pour a pint. Had to go looking for another member of staff who could pour a pint....

I booked 6 x rooms as we are working in Bradford and have stayed in this hotel multiple times and the same issues keep happening. The lift is still not working in the hotel (after 12 months of being broken) no hot water in building again this is the second time this has happened here, so we were unable to have a shower, when I called down to reception there was no apology! Blind didn't fit the window properly so let light in and there constant noises throughout the night! I would not recommend this hotel and won't be staying again, if only 0 stars was an option.

We were a little disappointed with our stay here. The window in the room could not close properly. The curtains were filthy and stained. The bed head was stained with what looked like blood and other soils. The worst part was there was no lift. Thankfully we were one flight of stairs up and someone kindly brought the luggage to the room for us. The parking on site was a bit problematic for us in that you are required to download an app. Sadly because I am from another country this app was not available to me on my cell phone l. I had already parked my car there thinking that i would just pay at the desk. We were informed by the staff that if we moved our car out of there we would be ticketed 100£. Keep in mind we had just parked our car there a few minutes before this. The staff at the desk were friendly. There was a really kind lady I think her name was Pam who loaned me her personal umbrella. Very grateful for her kindness. The breakfast wasnt bad. They had traditional English breakfast offerings. Overall many of the employees were kind but the hotel itself needs much attention.

Unclear directions to the car park. The road was signposted as no entry. Parkedd in the public car park (Crown Court) next door. No luck on hotel parking. The 1 app refused to take payment. The 1 desk staff was completely gormless. The room was okay as far as size. We were staying one night for a gig, so didn't expect luxury. The sides were dusty, the room was freezing cold. My wife realised the window was open, we thought. It turns out the window was actually damaged. It didn't close at all, and the hotel was clearly aware, as someone had botched a piece of wood and a makeshift latch which only stopped the window swinging open, it did nothing to lock or seal it. The one chair was stained with multiple marks. The light over the bed was dusty, with cobwebs. The walls were stained. The door looked like something had been splashed on it and dried. The room was unsaleable and should have been taken off stock until it was up to saleable standard. We went back to the desk to request another room. Told the hotel was "fully booked". I requested a new room or we were leaving. Magically an alternate room became available. 4th floor no lift. 2nd room bigger "suite" bathroom was larger than the main room and periodically stank of sewage. Next morning breakfast time was confirmed, changed, then when we actually came down 30 mins early, the girl on her phone at the desk tried to tell us we'd missed it. The place is a state. AVOID. Extra star for the breakfast staff.

A wonderful building with so much to offer, but it fell short. For £80 I'm not surprised, but why not charge a little more and offer a better experience? They offered a 2pm check in but wouldn't allow us to check in before 3. It appeared that multiple other guests were experiencing the same. Room was clean although the bath panel was half hanging off. The lady looking after the bar was under 18 so couldn't serve us any alcohol.