Harbour Hotel Richmond

Staff issues across the board: 1. I left dirty towels in the floor and found them folded back on my bed…. 2. Front desk staff told me I could get my breakfast delivered to my room in the evening as I had a 5am departure, when ordered it the front desk manager said they cannot as she didn’t want to as their evening chefs to cook eggs which is a morning dish… 3. On my on site breakfast, I asked about the ingredients of a meal and told only eggs on a toast. It came with lots of ham between the toast and the egg…. They should be more ttentive while explicitly asked for an ingredient not consumed for many reasons

I recently stayed at Harbour Hotels Richmond, and the experience was extremely disappointing — particularly in comparison to Harbour Hotel Southampton, which is on a completely different level in terms of standards and service. The room was not properly cleaned, which is a basic expectation at any hotel charging premium prices. It immediately felt neglected and poorly managed. The TV was also not functioning properly, suggesting a lack of maintenance and attention to detail. Breakfast was genuinely poor — low quality, badly presented, and nowhere near what you would expect from a hotel positioning itself as upscale. It felt more like a budget offering than a premium experience. Noise was a constant issue. There was ongoing banging and disturbance from neighbouring rooms, making it difficult to relax or sleep. Either soundproofing is inadequate, or noise complaints are not taken seriously — neither reflects well on management. The most concerning aspect, however, was the staff. When issues were raised, they appeared poorly trained and lacked the knowledge or confidence to deal with basic concerns professionally. There was a clear absence of organisation and customer care. To then charge £35 for just one extra hour of late checkout feels excessive and out of touch, particularly given the already underwhelming experience. Overall, this stay fell far below the standards set by other Harbour Hotels and does not reflect the premium image the brand promotes. I would not return

Clean and beautiful spa 5* from me

The worst hotel I have stayed at. I left to book another hotel within 3 hours of checking in. My stay was meant to be restful, slow & relaxing but due to how fully booked they were & the knock on effect that has on the amnetities they offer, plus being in a freezing room with poor heating & given a broken heater. I quickly realised this wouldn't be what I hoped for. What confirmed that I am better off losing my money than remaining her, was when I raised my issues with the manager and was told & I quote: "I have a negative attitude" for raising the issues that I was experiencing AND issues I had also seen others had raised about this hotel - to her. It was incredibly offensive as I had been to other members of staff 3x before speaking to her, trying to find resolutions to my issues. Luckily it was only 2hrs into check in so I hadn't packed or been able to use the already well busy spa area at 5pm. Wouldn't advise. You can find the same amenities at other places & the hotel I booked to move to was MILES better in customer service & at a better pricepoint.

Noisy room, could hear people upstairs, room was also cold and not enough water. Team were friendly though. It would be good if the towels could all be in the bathroom so we did not need to search for them.

Spa & rooms are great, restaurant not so much

Fantastic stay

Overall an excellent stay. Great location and very helpful staff. Would definitely stay again. We were upgraded to a larger room which was lovely and much appreciated.

H

Not a luxurious stay at all. One of the reviews compared the hotel to a Travelodge and maybe that is a good comparison. The hotel needs a complete refurb & reorganisation to be a well run hotel. Would not stay again or recommend.

Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!

Welcoming reception, room was clean. Facilities were brilliant. Everywhere very clean.

Friendly and helpful staff, great location. However, car park is a rip off, additional service charge added.

Clean, spacious, great facilities. Friendly welcoming staff

Receptionist excellent and friendly professional service.

Clean room

Not helpful - parking unclear no vat receipt provided

Excellent hotel. Definitely lodging again.

My most favourite hotel in the UK. Beautiful rooms, amazing spa facilities and the food is delicious! We regularly stay here!

Superb