Hilton London Bankside

This is one of the best hotel experiences I've had. The staff was incredibly friendly. The food and drinks were good. They were amazing with kids, the pool was beautiful and kid friendly. The location was awesome for what we wanted. Rooms were beautiful and modern. This experience made our trip what we wanted it to be. We are definitely going back.

A lot of work going on and wasn’t informed

The room was immaculate, huge comfy bed and an amazing shower. Obviously all been done fairly recently as really new and clean. Would definitely come back.

Very nice room, shower was great

Lovely hotel, great for kids. Will come back!

Amazing breakfast ,

We had such a lovely stay. Everything was perfect, the rooms were quiet, the beds were comfy, breakfast was excellent and the location was perfect for walking to so many places. The kids loved the sweet bar!! We will definitely stay again. Thank you

Shame about the scaffolding outside / but it was all very nice

perfect

Great stay, room was spacious and clean, allowed an early check in from an overnight flight.

Very helpful staff, great rooms. Only drawback is the level of noise in the lobby Sunday due to the drunk brunch crowd

Great staff and room

The hotel was very clean and comfortable, and I would return, but my stay was affected by how a room issue was handled. I was initially on the fourth floor where the air conditioning was faulty, the room was very cold, and there was an unpleasant smell in the corridor near the service area. Despite attempts to fix it, it took over two hours to move me, and there was further delay in receiving the new room keys. One receptionist (whose name I didn’t get) was excellent — calm, reassuring, and helpful. She upgraded me to executive lounge access and resolved the air conditioning issue in the new room. Due to the delays and discomfort, I didn’t get to use the pool as planned, which was disappointing. The following morning, there was a slow leak under the sink in the new room, which maintenance attended. Positively, the hotel was spotless, the shower was excellent, the bed very comfortable, and amenities were good. Overall, I would stay again, but the initial issue could have been handled much faster.

Staff were extremely friendly and helpful. Ms. Mahmoud who checked us in and out was simply lovely and the gents who helped me with a combination lock/luggage issue were simply fantastic. Breakfast had great variety and rooms and lobby were clean and inviting.

The room was spotless and the staff were courteous.

Clean and well presented. Really nice and helpful staff, and pool is a bonus. Great stay, great location and would definitely recommend.

Friendly staff from the moment I approached the hotel !!

Contemporary design, great staff

Great room. Friendly staff. Would stay again.

The best Hotel stay we have ever had in London. Staff where all Brilliant and the Hotel was Spotless. Breakfast was amazing, the best we have had around the world. Will be staying here from now on, every time we visit London.