Hilton London Bankside

Very good delicious breakfast. Nice staff. Good location for Tate Modern and Borough Market etc

런던시내에 위치하여 주변 관광 및 인근에 음식점도 많고 청결하고 서비스가 우수함.

크리스마스 오전에 도착했습니다. 휴일이라 외출도 쉽지 않았는데 바로 체크인 할 수 있어서 너무 고맙게 생각하고 있습니다

당일 체크인하고 방에 짐을 놔두고 저녁에 잠시 나갔다온사이에 켜지도않은 티비가 켜져있었고, 커튼이 쳐져있었고, 냉장고 안에있던 물병이 밖에 나와있었습니다. 그리고 수건이 화장실 바닥에 깔려있었어요. 부모님이 너무 놀라서 잠을 제대로 못잤고 청소가 되어있는 상태에서 왜 들어왔는지 이해할 수가 없어서 호텔측에 문의했습니다. 턴다운 서비스라고 하는데 그럼 청소가 잘되어 있어야지 왜 티비가 켜져있고 냉장고 안에있던 물이 밖에 나와있으며, 소지품을 함부로 건드렸는지 도저히 이해가 가지않았습니다. 추후 조사후 알려주겠다며 번호를 남겨달라해서 이메일과 전화번호를 남겨주었지만 그 어떤 연락도 받지못했습니다. 후기가 너무 좋아 믿고갔는데 5성급이라고 하기에는 런던 내 4성급 힐튼보다 못하네요.. 조식도 글쎄요... 팬케이크를 위생장갑도 끼지않은채로 집어서 그릇에 놓아주던데요. 여러호텔 가봤지만, 먹을 만한게 있는지도 잘 모르겠어요. 저는 개인적으로 여지껏 가본 힐튼호텔들 중 최악이었습니다.

Shame about the scaffolding outside / but it was all very nice

Zimmer dunkel, Service bemüht, Lage sehr gut.

perfect

Great stay, room was spacious and clean, allowed an early check in from an overnight flight.

Very helpful staff, great rooms. Only drawback is the level of noise in the lobby Sunday due to the drunk brunch crowd

Great staff and room

The hotel was very clean and comfortable, and I would return, but my stay was affected by how a room issue was handled. I was initially on the fourth floor where the air conditioning was faulty, the room was very cold, and there was an unpleasant smell in the corridor near the service area. Despite attempts to fix it, it took over two hours to move me, and there was further delay in receiving the new room keys. One receptionist (whose name I didn’t get) was excellent — calm, reassuring, and helpful. She upgraded me to executive lounge access and resolved the air conditioning issue in the new room. Due to the delays and discomfort, I didn’t get to use the pool as planned, which was disappointing. The following morning, there was a slow leak under the sink in the new room, which maintenance attended. Positively, the hotel was spotless, the shower was excellent, the bed very comfortable, and amenities were good. Overall, I would stay again, but the initial issue could have been handled much faster.

Staff were extremely friendly and helpful. Ms. Mahmoud who checked us in and out was simply lovely and the gents who helped me with a combination lock/luggage issue were simply fantastic. Breakfast had great variety and rooms and lobby were clean and inviting.

The room was spotless and the staff were courteous.

Clean and well presented. Really nice and helpful staff, and pool is a bonus. Great stay, great location and would definitely recommend.

Friendly staff from the moment I approached the hotel !!

Contemporary design, great staff

Bella struttura con personale molto occupato a risolvere problemi. Il nostro display del Condizionatore non funzionava e in 5 minuti è arrivato un tecnico e a sostituirlo alle 22! Riassetto camera anche serale. Acqua in omaggio tutti i giorni. Materasso da sostituire a breve perché troppo morbido (almeno per me). Colazione non a livello degli altri servizi soprattutto per quel che riguarda le uova. Sufficientemente vicino alla metropolitana e a due passi dal ponte millennium da cui vedere Saint Paul e attraversare per andare alla fermata metro Blackfriars.

ห้องใหม่สอาดอุปกรณีครบครัน

Das Personal war äußerst bemüht, zuvorkommend, herzlich und überaus kinderfreundlich. Die kleinen, liebevollen Überraschungen sowie die liebevolle Art des Personals haben den Aufenthalt unserer Tochter und somit auch uns noch schöner gestaltet. Das Zimmer war stets gründlich geputzt. Die Minibar war gefüllt mit Köstlichkeiten, welche kostenfrei entnommen werden durften und täglich aufgefüllt wurde. Das Frühstücksbuffet war vielfältig, die frisch zubereiteten Speisen sehr köstlich.

Great room. Friendly staff. Would stay again.