Mercure Haydock Hotel

Pleasant last minute stay for a business trip

Martha on reception was really helpful and welcoming when checking us in/out. Parking included with stay, breakfast was worth booking and hood quality. Great location & grounds

Lovely hotel and the receptionist was first class

Poor experience, tried to give me two single beds pushed together as a double with a massive gap in the middle. The ladies at reception were helpful and after about 30minutes found me another room. This room was dated, dusty and I had to take the kettle to reception as it looked like somebody had tried to cook something inside it, it looked and smelt vile. I was bought another kettle that was burnt with massive black marks inside. I didn't have the energy to complain again Room 157!!! For £97 I expect far better.....I would rather sleep in my car if there was a next time.....

3rd time staying here and is great location for Haydock races. Staff very friendly and parking is excellent. The common areas are smart and the grounds great, however the rooms are now looking dated and quite pricey for what you get.

Good services

Nice hotel.

The hotel contacted me to say there was an issue with my room, the hotel was full and I was being booted, Poor experience.

The staff were friendly and helpful. The waiter who served us dinner on the evening of 22nd March was particularly helpful and very professional. The room although a little dated was of a good size. The room was clean and the house keeping ensured the room was refreshed on the 22nd March. My only concern was that a significant number of boys, possibly there due to a football event were not supervised appropriately by the adults, who were obviously responsible for them. There were occasions when they ran round the corridors, played with a football in the bar / reception area and at times the adults joined in. Breakfast was also disturbed by the sheer number of either unsupervised or poorly supervised boys by the responsible adults. I felt that the staff were put in a very difficult position, as there was very little they could do. I feel it is essential that you review your booking system so that there are sufficient adults to provide adequate supervision. Despite this however I felt that overall the stay was good value for money.

handy location next to motorway

I stayed for a couple of nights on business. The staff are friendly and helpful. Breakfast and evening meals are ok. A big drawback to my stay was that there are no electric car points at the hotel, I had to visit 3 local charge points until I found one that worked.

A good stay whilst on business. Food was very good. Only issue was the bizarre disco and quiz on a Tuesday night. I’m ok with a disco and a quiz but this guy had the music on so loud people left the bar area including ourselves as you literally couldn’t hear each other speak. The quiz was like a pub quiz on red bull because after every answer was read out the guy played weird sound effects and canned clapping again incredibly loud. For a nice hotel where we wanted to unwind after a busy day and relax fit the next busy day the disco and quiz just didn’t work.

Food expensive and pretty shocking that the pool ect was charged at £10 pp per swim

Hot water in room not up to sta.ndard. had to boil kettle for wa.ter to wa.sh and shave, room nice but a bit 'tiered'

A nice hotel with friendly staff and good food

Hidden costs coming out of the wazoo. Rude staff. Crap gym with broken equipment.

signage was poor - hard to find

Room was freezing cold. Even with heating set to 30 degrees. The hotel is starting to like tired and dated. Noticed bedding was dirty when got into bed!

staff helpful, food tasty but not a lot of choice, room nice but very cold - heating worked eventually but very low power and noisy

This hotel feels a little tired around the edges . Slightly dated furnishings and chips/stains to the bath . The bed was comfortable but the room was quite cold , even with the heating set up to full blast . Breakfast was good (and a nice surprise for me because i forgot i booked it!) It shpuld be made clearer that there is a £10 up charge per visit to use the pool , very steep in my opinion given that the mens sauna was out of action, steam room underpowered , and rhere were kids swimming lessons i the pool meaning the guests using the facilities were cramped up to one side of the pool!