머큐어 헤이독 호텔

Staff were friendly. Unfortunately there was a wedding on the night we stayed. I was tired after an eight hour drive. I used the pool and sauna, but unfortunately the jacuzzi and steam room were out of order. We went for a meal as it was included in the room rate. The menu available was severely reduced. The Breakfast /lunch bar menu plus a couple of specials. The service was very slow I think they forgot we were there. Food was ok, but I think the main course had sat out for a while. We went back to the room, and listened to the wedding disco until it finished at midnight.

Booked a double room, when we went to the room it was two single beds! Reception changed us to another room and the lights weren’t working, by this time I had had enough of running up and down the stairs (with pneumonia)!

The heating wasn't working & the tiles on the bathroom floor was loose. The shower screen leaked and horrible sealant around bath & shower was dirty & coming away. Staff were good.

Excellent service 👏

Clean room

Good Evening I stayed at your hotel on sat 6th Dec., I checked in and the receptionist told me my room had been upgraded , It's smelt damp and musky outside the room , when we opened the door it was worse, We got in the room and the wall paper looked liked it had been patched up , along with stains on the walls.There was an empty beer bottle in one of the cupboard the carpet was thread bare in places .When I went in the bathroom all the bathroom

Bedroom was dated and did not smell fresh

ok

Staff were very polite & efficient. Facility was clean & tidy

Stayed on business recently and have done many times before. Love the place and always will come back. This time the front desk went over and above, especially Chin. He’s a diamond

Nice room and food was good

The room had water damage on walls. We paid for half board and the evening meal was awful and the breakfast wasn’t great. The staff we lovely

Room was cold. The air con heater didn’t work. For the 2nd night we were given a portable heater. Prosecco was cheaper to buy by the glass than the bottle. Confusing. Breakfast was decent.

Lovely hotel & staff. Room was very cold even with heat on. Maybe needing windows renovated? Lovely grounds & quiet given its location close to a busy road. Excellent breakfast with room service bang on time!

Brilliant

Everything nice and clean and adequate towels etc. unfortunately the room was a little cool and despite fiddling with the aircon control I was unable to improve the temperature. Tea and coffee fine but maybe a cple of little complimentary biscuits would be nice. Staff all lovely and super helpful

Very helpful and courteous

Go all the time, bar area feels like home and that’s what I like

Staff are fine, rooms neef urgent referb, they are past their best.

Breakfast expensive, so didnt use it, made additional service charge for bar food order, so wont do that again. Room was comfortable enough but fixtires & decor very tired, needs a tevamp eslecially in the bathroom. Staff good, entrance etc. Ok but the quality is only on the surface, rooms ive stayed in here recently need deep referb.