머큐어 헤이독 호텔

Go all the time, bar area feels like home and that’s what I like

Staff are fine, rooms neef urgent referb, they are past their best.

Breakfast expensive, so didnt use it, made additional service charge for bar food order, so wont do that again. Room was comfortable enough but fixtires & decor very tired, needs a tevamp eslecially in the bathroom. Staff good, entrance etc. Ok but the quality is only on the surface, rooms ive stayed in here recently need deep referb.

Beautiful public area, gorgeous lounge/bar area. Staff were very helpful, polite and friendly. Breakfast room OK but for some reason only half the lights on, so quite dark. Bedroom was lacklustre and soulless. Flickering bedside lights, no artwork on walls, corners of bath at shower end were in a sorry state- probably years of not quite being cleaned properly. Such as shame as the public part of the hotel is lovely- presumably to attract wedding couples. Not very sound proof, we were woken frequently by people in the corridor up until 2am, (there was not a wedding when we stayed)and then someone else's shower noise woke us up at 6am.

The hotel ambience was superb. Will stay again.

Good value. Although it is a bit dated the room was large and comfortable and well maintained

Breakfast was plentiful, but both the coffee machines could not produce better than "warm" coffee. The bar coffee machine could produce HOT coffee. Room was clean and comfortable, BUT the window would not fully close, producing a slight draught. I could not find the source until the final night, a very slight failure to close

The staff were extremely helpfully and friendly. My room was very comfortable, and the bathroom was luxurious and clean.

Plentiful availability for breakfast. Some of the clients language (trades people) was uncalled for in a room of guest. Staff efficient and friendly.

Good hotel, very friendly staff, great bar that stays open until late!

Great stay - Staff were excellent Shame you expected us to pay £10 per Visit to swimming pool as I booked 4 rooms For 3 nights and spent close to £2000 overall Surely a bit of flexibility would be good We would t mind paying £10 extra per person Apparently it was our Mistake by booing through Expedia Disappointing to be honest

Nice to be upgraded to privilege room but room really cold , heating didn’t seem to work . Nice big bed . Some drinks in fridge but no bottle opener to open them so waste of time we couldn’t drink them ! Really noisy people next door at 1 am they were still shouting so I tried to phone reception , phone not working from room so had to phone on my mobile . Security came and knocked on door and told them to be quiet . Not hotels fault we had noisy neighbours , couldn’t open window in morning and this was quiet grubby , hotel looks tired and lots of doors banging . Nice staff but overall I can only given it a ok marking

Water poured through the rough onto live lamp from the roof of our hotel room. Nobody in reception and no acknowledgment from hotel or support to address issues. Shame as nice hotel.

Lighting in room very poor as rooms very dark. The additional £10 to use the pool seems very overpriced considering there were swimming lessons taking place so not very relaxing and also the jacuzzi was drained and out of action. Neither of these thing were told to me before I paid otherwise I wouldn’t have bothered.

The hotel could really do with a refresh if I'm honest. The staff are friendly and tentative. Food in the evening was average and breakfast was good.

Great place to stay

No Air-Con !! Nothing to say in advance the AC had been broken for 5 weeks (Its a Daikin, so quite common for parts) Charge £10 for guests to use the pool...... oh thats right, Jacuzzi not working..... Big name chain, but 2* setup

We booked half board but when we got there we were told that we had to order and eat in the bar area as the restaurant is for coach parties! Eating dinner when a coach load comes in, not pleasant. Next night there was a wedding in the marquee. We decided to eat in the conservatory, which was nice until the whole wedding party came in. After that we couldn’t get near the bar and had to go to our room with no dessert or more drinks. Also we were told there would be music from the wedding but wow it was so loud! As paying guests we felt like second class citizens. There should be a bar area for residents but as usual I expect the problem is they do not have enough staff to cover this. The staff did their best and the food we had was nice but we expected a four star experience with a nice dinner in the restaurant not bar service! Also the window in our bedroom had to be propped up with towels so we could get some fresh air. Overall not a great experience.

I recently stayed at the Mercure Haydock Hotel in St Helens and had a thoroughly enjoyable experience. The hotel offers comfortable and well-appointed rooms, providing a relaxing environment after a busy day. The staff were welcoming, professional, and attentive, always ready to assist with any request. The facilities were excellent, including clean communal areas and convenient amenities. The location is great for both business and leisure travelers, with easy access to local attractions and transport links. Overall, the Mercure Haydock Hotel provided excellent value and hospitality, and I would happily stay there again.

Nothing special, it’s showing its age and the traffic it’s had over the years through its doors, I didn’t find the room that clean and the air conditioning didn’t seem to work or was difficult to operate. Not bad though for the price