Hotel Orlando by PLI

a red liquid dripping down the wall, a smashed window, the bathroom light would turn off randomly, stains on the sheets. a family room that's dirty and unsafe.

The room was hot and the check in process was more difficult than it needed to be. The check in is done online via whatsapp and our code for our room did not work, so they had to remotely unlock our room after we massaged them on whatsapp. nobody actually works at the hotel property, and the front door was always open which felt unsafe. the room was so hot, and the remote for the fan and light wasn’t working so we couldn’t turn it on. we eventually figured out that the batteries were in upside down, but the remote had no batteries at all. We had to switch the batteries back and forth to use the remote and fan, and they did not bring replacement batteries. they also required a security deposit that was more then double the price of the room, but we got it back after the trip.

Needs cleaning, stairwells.dirty, skylight window in bedroom was without any curtain or blind, even on third floor there was strong smell of drains. Clean bed. Shower worked. Easy check in process.

The room was low cost, but you can see why, it needs some maintenance. I knew this in advance as I have stated before, but have been ok with the trade off. My issue this time is that there were bed bugs in the room. I have come away covered in bites and could see tell tale black spots on the bed sheets this morning. I am now having to ensure that I don’t take any home.

Avoid at all costs, the room smelt of sewage literally. It looked nothing like the pictures. I had to leave early as I was worried I'd smell for my meetings due to the room odor. This was the worst hotel I have ever stayed in and the ownership tried lying in order to not give a refund. Luckily I had everything in writing.

We left 24 hours early when spiders started to crawl out the bed There were ants and an ants nest in the place. We had a broken fan - which we finally managed to mend but was so weak it was ineffective, in the heat. We notified the staff via the website daily. I made a phone call prior to arrival asking if there was air conditioning and was assured there was, or we would not have booked - when we arrived there was none I requested an additional fan prior to arrival, and was assured every day there would be one, but there never was. I called prior to arrival asking for extra bedding for the sofa and was assured it would be there, but it never appeared. A dirty sponge was left in the kitchen for us to move and cigarettes right outside our window. There was no toilet roll in the place. We had to hunt for a shop on arrival to buy some. WE LEFT 24 HOURS early as the situation was unbearable. Our stay in London was completely ruined. I am requesting compensation and a refund

Very basic. Building and interiors need a serious makeover. Stay was just okay

Be fully informed that this is a self check-in hotel. There is no staff member there. You need a code to get into the hotel and the room, but they won't give it to you right away and they were slow to respond to my inquiry, and it is not clear how to talk to them, since the company name is different from the hotel name. You need to send a photo of your ID and pay a 100 pound safety deposit above the cost of the hotel to receive your codes. There are two buildings, 43 and 45, so you need to be sure you're in the right building. There is no elevator. We were on the 3rd floor and there is no air conditioning so it was blazing hot. It didn't look like the carpet had been vacuumed in quite some time. The rooms are slightly larger than a closet. It was, let's say, an ordeal.

The location is great, the property “photographs well” It’s been refurbished cheaply or still in the process of renovation. The ‘feel’ of the place is a little run down and needs a good cleaning

Very basic and in need of refurbishment. Staff were very helpful and courteous. Room was clean with drink making facility but nowhere for clothes to go. Certainly not luxury but functional for one night. Good wine bar very near and a couple of restaurants.

Awful. GDPR breached at check in. Waited 40 mins to check in. Room was so dirty we didn’t end up staying and booked somewhere else. Requested a full refund. Still waiting on the hotels response on that front. Expedia have not been helpful whatsoever regarding any of this matter.

TV not working which meant I think that fans etc could not be operated

We took a chance on this hotel despite negative reviews. That was a mistake. As we were flying to the hotel we landed with 3 hours to check in and received a critical email saying that our room would not be availble because of gas leakage. We were initially offered 2 rooms (in the same hotel that were “perfectly safe” but could have our booking due to damage but that quickly changed to a 4 person room for our group of five adults. With less than 1.5hrs to check in we agreed to the alternate room. As we inquired about credit for the room price different we were told that because we agreed to the different room we would not be entitled to a credit. Luckily we received the correct codes to enter our room but it was in a state of disrepair. There is a sign asking for the shower to be closed during use but it is physically impossible to close. The toilet seat is barely hanging on and needs to be positioned before and after use. There is a clothes cabinet that could aptly be named the leaning tower of Pisa The fire alarm went off during our second evening there. The alarm sounded for at least 30 minutes and the guests assembled outside. No ems showed up although the fire department and the police department are conveniently located 500m down the round. As we met the other guests at least three of them were stranded outside during their check ins because they were given incorrect information. I suggest anyone considering this hotel to read the reviews and beware

The room was basic and clean except for a suspicious looking something stuck to wall by my bed. Possibly a large snot ball which surely could not have been missed by the person who made the bed. Tea and coffee facilities were supposed to be available. I had 2 mugs and 3 tea bags. No coffee,milk or sugar and no staff on site. Bang went my early morning cuppa. Didn’t appear to be any smoke detectors in the corridors or fire evacuation instructions, luckily I made it through the night. Did have a lovely what’s app message at 12.30 post midnight to ask if I was enjoying my stay though. Avoid this hotel if you value your life. It’s the worst budget hotel I’ve ever used. How a remote reception with no staff on site is supposed to work if you need something beats me. Thanks for nothing Hotel Orlando.

No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.

Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid

Yes

Room had only one towel and bath matt when arrived. There was a slow water leak in bathroom when we arrived and we were given towels to soak up water. We stayed 5 nights and water leak was still there when we left. The room was not serviced therefore had to chase staff to get to give us more towels to replace wet ones on floor from leak. Anytime you used the bathroom you had a slip hazard as you left due to water. The electrics in room were not right with power randomly working, one bedside lamp worked the first night then not for rest of stay. hair dryer also worked on and off during stay and power points worked on occasion. TV did not have a remote when we arrived and when asked the staff reply was 'Oh did you want a TV' then went about getting a handy man to replace the whole TV from another room. On arrival we were given one tea bag and nine sugars thrown on table next to kettle and this was never serviced. On day 4 we had to chase staff to get extra toilet paper. There was only 2 pillows given on a double bed and when requested we were given an extra in a plastic bag with a pillow case to put on it once removed.

Surprisingly nice, super easy checkin using email sent, everything worked, and was clean with a good bed, solin functioning shower, kettle, and quiet.

The room was anything but as advertised. The pictures do not reflect the standard, state, style of the accommodation at all - absolutely misleading and false. The room was a lot smaller and conditions questionable, especially the bathroom and shower. The hallway and staircase is dirty and smelly. To make matters worse, there was a water damage during the night and water came through the ceiling in what they call a bedroom, causing a puddle on the floor, a wet bed and wet belongings. Despite the discomfort caused (I had to leave the room, obviously) the hotel management has refused any compensation, nor have they provided any feedback towards a resolution. Even at the prices they sell the rooms for this is not worth it at all.