The Continental Hotel and Spa, Heathrow

Poorly maintained

Travel friendly , great staff

Room was clean & comfortable. Exactly what I needed for an overnight near Heathrow.

Stayed here for one night. Environment - The hotel is situated on a main road surrounded by apartments. There is a police station around the corner which makes you feel safe however, there is a few rough sleepers nearby. Close the local high street which is good. Car park - the car park didn’t look like it was a part of the hotel and there was no clear indication of how to get from the car park to reception, it was £20 for a parking spot for 24 hours. Room - Cleanliness isn’t a priority, you can tell by the bad smell which hits you as soon as you open the door of the room. The handle of the wardrobe was missing, the view was an apartment block due to no net curtains (you could see straight into people’s homes), there was a massive crack in the window, the heating did not work (there was a small portable faulty heater in the wardrobe). The shower drain had a bad smell and the shampoo, shower gel, and cream had not been filled Spa - you were told to use your towel from your room in the spa, once used you were to bring it back to reception to be replaced - no towels at reception and had to wait 2 hours for new ones. The changing rooms are used by guests of the hotel and gym members - you must bring and use your own locks. There is a lot of rust in the area by the jacuzzi on the ceiling and the emergency exit door. It was better to use the stairs rather than the lift which took long to arrive. Overall, it should be a 2 star hotel and definitely not for a special occasion.

Clean room, quiet.

The room was very clean. Instructions for air conditioning would have been good as the room was extremely hot and the windows didn’t open. The highlight is that you can use the swimming pool steam room and sauna at no extra charge. Fantastic value for money. Staff were friendly

No issues

Great rooms and facilities

Room was neglected and not clean, handles sticky, wardrobe door unhinged, gap in socket next to the bed, bin not emptied. 1 bath towel and no hand towels provided for double occupancy. Made comments on hotel.com and was called in the room at 23:00 to see if there was anything they could do to improve the situation.

The hotel is very good, the service is excellent, however the cleanliness of the rooms leaves something to be desired; there was a lot of dust and the bathroom was dirty.

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The staffs support wasn’t really that great..

Great Stay ,perfect for london days / weekend out or longer. 2 mins walk from piccadilly line into city centre. The staff was brilliant , friendly and accommodating to extra pillow requests. Hotel was clean and had an amazing indian restaurant. Thank you

Thoroughly enjoyed hot tub and proximity to the High Street and its shops.. Breakfast menu could be improved or maybe a contental breakfast could be added.

Clean room and staff

The room was tidy but very dusty. The windows are unable to open so you have no fresh air and the AC/Fan was choking of old age... sounding like a diesel engine. The restaurant had no English breakfast available - the only choice was Indian breakfast. The restaurant had no choice of any other cuisine other then Indian. I enquired about the room service but they stated they did not do room service... this needs to be changed on your website as well as the food options being British. This hotel should not be deemed as a 4 star hotel, it needs to be changed to a 2 star hotel. This way, the customer knows what they are paying for. Huge mistake booking the hotel. Never again! Customers beware as of this hotel. Trust me when I say, spend your money at Premier Inn, Travelodge or anywhere else but do not be deceived by this hotels website as you will be highly disappointed and not value for money. AVOID AT ALL COST!!!

The amenities

Unfortunately, my experience was disappointing. While the room appeared clean, there was a strong, trapped perfume smell that seemed to be covering a lack of proper ventilation. This made the room feel stuffy and uncomfortable. The staff on reception are very friendly, but the air conditioning and room ventilation really need improvement. the corridors had strong smell of pool and restaurant curry smell. Unfortunately, the pool experience was shocking. There was a lot of visible dirt in the water, which was very concerning with even hair trapped into the plastic side filters. The pool is open to the public as well as gym members, and even during the designated children’s hours it was extremely crowded, with couples using the pool at the same time. Overall, it felt poorly managed and unhygienic. I would not go there again.

Nice comfortable stay, easy access to everywhere, good location. Nice swimming Pool and Jacuzzi.

Firstly, the only relationship this hotel has with Heathrow is that the planes fly nearly over head. You’re looking at a 5 mile drive to Terminal 5 (or about 5 stops on the Piccadilly Line). The glamorous photos of the pool area are actually part of a Gold’s Gym on the premises. The changing facilities (only speaking for the male side) are tatty with half of the showers out of order and a lot of testosterone strutting about like they own the place. Parking is very limited, with very small spaces and a lot of columns (holding up the building). Parking is also another £20 for an over night stay. Finally, there is NO BREAKFAST. There is an externally run Indian restaurant, where the hotel restaurant and bar would have been in a previous incarnation, but note, this hotel does not provide any form of breakfast. It’s cheap for a reason. Would I return? Simply put… no.