The Continental Hotel and Spa, Heathrow

Nice Hotel, good location closed to the tube with friendly staff

Passable, and fit us right for 4 nights. Pool was good too, staff were nice. They gave us a late check out for free and which really helped. Aircon didn’t work very well and the room became very hot very quickly.

Super convenient to the tube, Hounslow Central Station. Barely a block walk. Perfect for a fitness conscious pass-through or solo travelers. Probably not ideal for families. The hotel looks like it was trying to be some trendy/design-y hotel in the early 2000s-2010s and hasn't been updated since. It's a bit worn looking but otherwise felt very clean and well maintained. The staff was especially accommodating and helpful. Rooms was decently sized. The on-site Indian restaurant looked nice but I found the Hounslow Market food court just up the street has a lot more options and much better priced. Everything I had there was delicious. - I booked this as a stay over coming from Heathrow. The draw for me was the gym facilities which are actually an entire Gold's Gym in the basement that you get access too as a guest. Some notes on the Gold's Gym - a bit worn down but generally clean enough - has plenty of showers and lockers in changing room - sauna was always very hot and accessible - pool was pretty cloudy and does not have any bottom paint, swim lines, or swim lanes so doing laps is very challenging - but otherwise a nice pool - plenty of free weights and bench areas - overall a solid home base for a layover or stop on your way to London if you want good fitness amenities - you are sharing the gym with normal members, but never found it too crowded. -- re: other reviews - there was no pool smell or Indian food smell in my room - overall pleasant stay.

There are plenty of other options locally for a similar price that I’d suggest you explore. The property is poorly maintained outside of the rooms. The rooms aren’t much better, very tatty and a bit grim if I’m honest, they’ve have been well photographed. It wasn’t clean either in my opinion, tobacco dropped on my seat which had an awful cover… not sure what it was covering up. Bathroom was dirty with the toilet seat not being cleaned, limescale on all the fittings, shower door didn’t close, overall the toilet really not good. There were a number of staff that were super helpful, but others that were not at all. I’m unsure whether it’s policy or not, but very inefficient. When I raised a concern after initial check in, I was then woken at 11PM by a phone call to try to rectify… lovely, but 11PM when you’re asleep, just wait until the morning or respond via email perhaps? Also, if one of the things that’s drawing you in is the gym, steer well clear! It’s so dirty, equipment isn’t well maintained and again, the policies are so stupid with paperwork every day. Max I’d give it is a 2/5 star rating, and that’s only because the staff were helpful. If it wasn’t for them it’d be worse. The 4 star rating the hotel gives itself is purely because it has got the facilities, but just having them vs maintaining them to a high standard are very different.

The staff were really friendly and welcoming but the cleanses was not there. There was no toilet roll and hair on bed

Hotel staff were helpful and easy check in process. However booked a room for two people given only one mug and no spoons in the room. The kettle was full of limescale and rust. The room in general was okay but needs TLC to make it feel like a nice hotel room: Eg wires were pushed through holes in wall, paint splatters on walls, toilet roll holder falling off, mirror in bathroom broken, no ceiling lights just 3 lamps around the room. Pillows were thin and lumpy along with mattress being uncomfortable. Standard of the room in general needs to be brought up as doesn’t reflect a 4 star hotel or the pictures on the website

Safe

The property does not operate a proper check-in desk at night. I arrived around 4 AM to find the entrance locked. After repeated buzzing, someone eventually came to the door — but he appeared to be a night guard rather than a front-desk agent. In my case, I was told the person could not check me in because of "the system." No alternative was offered and no manager was available. I was left without a room in the middle of the night and had to leave. If you arrive at night, do not count on this hotel honouring it.

Okay hotel for one night, close to tube station and reasonable prices

Staff were the shining star of the establishment. Unfortunately, that's all that was good. My room AC didn't work and when they finally changed my room at 1am, the new room had a strong smoke odor like someone was smoking in the room before. Again, the staff were very helpful and accommodating but I would not stay at this hotel again.

Hot tub wasn't hot enough but was still good 😌.

The room they gave us was not clean and smelled of cooking. There were bin bags in the corridor as well as in the elevator. The general manager was actually very apologetic and gave us a better room although when I went to shower it was only cold water. We therefore decided to cancel the remainder of nights. He explained that he had a problem with cleaning staff and lack of resources. He apologized profusely and despite his kindness we could not continue with the booking

Was a gift for my son in laws birthday they enjoyed their stay loved the massage and pool.. only negative is it says english breakfast but when my daughter requested an add on for breakfast she was told they only cater for indian breakfast and if she wanted an english breakfast ect there was a cafe across the road which she did use, Overall they loved their stay but maybe if an english breakfast is not available they shouldnt advertise .

Not good

Great for our single overnight stay after a trip to Twickenham- it’s about a 30 min easy walk to the ground and we were lucky enough to get one of the dozen or so parking spaces which cost £20 per 24 hours. The gym and pool are excellent and the onsite Thai massage also extremely good. Next doors authentic Indian was one of the best we’ve ever had. Room was fine a bit tired and my pillow had seen much better days but overall excellent value for money with a Greggs and Costa around the corner for breakfast.

Nice hotel with access to gym/pool convenient to Underground.

Closeby to shops and transportation

Great facilities - gym and pool are top notch.

Stuff were amazing at really helpful

We just stayed for one night . The hotel is in a great location and the room was very nice . The downside was no hotel restaurant