Sterling Lake Palace Alleppey

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7.6
/10
Pleasant
52 reviews

What Guests Say About Their Stay

Pauline

10.0
/ 10
What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p

Chirag

10.0
/ 10
Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.

Narinder

10.0
/ 10
We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
In the Area
See Map
Thirumala Ward, Chungam, Alappuzha, Kerala, India, 682 001

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sterling Lake Palace Alleppey is a hotel is located at Alappuzha. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sterling Lake Palace Alleppey

Thirumala Ward, Chungam, Alappuzha, Kerala, India, 682 001
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Lobby Sterling Lake Palace Alleppey
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Location


Sterling Lake Palace Alleppey is a hotel is located at Alappuzha.

About Sterling Lake Palace Alleppey

From business event to corporate gathering, Sterling Lake Palace Alleppey provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Sterling Lake Palace Alleppey welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Sterling Lake Palace Alleppey is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Sterling Lake Palace Alleppey will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at Sterling Lake Palace Alleppey.

All facilities in Sterling Lake Palace Alleppey

Bar, Cafe and Lounge Sterling Lake Palace Alleppey
Bar, Cafe and Lounge
Swimming Pool Sterling Lake Palace Alleppey
Swimming Pool
Entertainment Facility Sterling Lake Palace Alleppey
Entertainment Facility
Fitness Center Sterling Lake Palace Alleppey
Fitness Center
Functional Hall Sterling Lake Palace Alleppey
Functional Hall

Things to Do

  • Outdoor pool
  • TV lounge
  • Health club
  • Picnic area
  • Garden
  • Spa
  • Library
  • Steam room
  • Pool cabanas
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Game room
  • Volleyball
  • Fishing
  • Mini golf
  • Billiard
  • Canoeing
  • Motor boat ride

General

  • Lockers
  • Fireplace in lobby
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon

Food and Drinks

  • Poolside bar
  • Snack bar

Transportation

  • Bicycle rental
  • Valet parking

Connectivity

  • Free WiFi
  • WiFi (surcharge)

Business Facilities

  • Computer station
  • Business center

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Sterling Lake Palace Alleppey

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 19:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.
, Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative PCR COVID-19 test result. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 19:00 - to 11:00
Available rooms at Sterling Lake Palace Alleppey
58
Number of floors in Sterling Lake Palace Alleppey
2
Another facilities in Sterling Lake Palace Alleppey
Outdoor pool, TV lounge, Health club, Picnic area, Garden

Frequently asked question in Sterling Lake Palace Alleppey

What are available facilities at Sterling Lake Palace Alleppey?
There are top facilites at Sterling Lake Palace Alleppey such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sterling Lake Palace Alleppey?
The standard check-in time at Sterling Lake Palace Alleppey is starting from 14:00 - 19:00 while the latest check-out time is at Before 11:00
What is the star rating of Sterling Lake Palace Alleppey?
Sterling Lake Palace Alleppey is a 5.0-star hotel.
How many floors does Sterling Lake Palace Alleppey have?
Sterling Lake Palace Alleppey has 2 floors.
How many rooms are available at Sterling Lake Palace Alleppey?
Sterling Lake Palace Alleppey has 58 rooms in total.
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More Reviews from Other Guests in Sterling Lake Palace Alleppey

7.6
Pleasant
From 52 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sterling Lake Palace Alleppey

Number of reviews per page
20
40
Top reviews
Pradipto
icon-with Children
with Children
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Stayed there with my family of 3 on NY eve last year. The property was well maintained. While we didn’t get to try all the amenities due to the NY eve rush, the complimentary boat ride on the lake Vemnad was amazing (I would highly recommend to book in advance as it fills our fast). Food was ok. I would recommend this place who wants a quiet, family friendly place in Allepey.
Read More
Pauline
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p
Rintu
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Not a good experience. This is definitely not a 5 star hotel, this is a 3-star hotel. The only positive was that the room has a nice view. However, even getting to this location was tough, the road to this resort was not maintained and very bumpy and is in such a remote location, cannot get a auto or taxi to go out an explore. I do not recommend this hotel to foreigners.
Read More
Chirag
icon-Family
Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.
Chirag
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Enjoyed the stay
Sailendra
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.
Read More
Meena
icon-
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.
Read More
Narinder
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
Read More
ABHIMANYU
2.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Worst stay yet
Shravan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The property is very well maintained . The food provided was also very good.
Sukhjit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Ashish
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
David
4.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
Read More
Deepak
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Good stay with lots of activities to indulge the guests and make their stay more comfortable
Prema
icon-with Partner
with Partner
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Read More
Ankit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

Love the property and overall experience!!
manoj
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Great scenic locstion
Arpita
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
Read More
raja
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Dominic
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 170 week(s) ago

Hotels.com verified review

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Read More
Number of reviews per page
20
40

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Exterior 4 Sterling Lake Palace Alleppey

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 52 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sterling Lake Palace Alleppey

Number of reviews per page
20
40
Top reviews
Pradipto
icon-with Children
with Children
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Stayed there with my family of 3 on NY eve last year. The property was well maintained. While we didn’t get to try all the amenities due to the NY eve rush, the complimentary boat ride on the lake Vemnad was amazing (I would highly recommend to book in advance as it fills our fast). Food was ok. I would recommend this place who wants a quiet, family friendly place in Allepey.
Read More
Pauline
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p
Rintu
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Not a good experience. This is definitely not a 5 star hotel, this is a 3-star hotel. The only positive was that the room has a nice view. However, even getting to this location was tough, the road to this resort was not maintained and very bumpy and is in such a remote location, cannot get a auto or taxi to go out an explore. I do not recommend this hotel to foreigners.
Read More
Chirag
icon-Family
Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.
Chirag
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Enjoyed the stay
Sailendra
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.
Read More
Meena
icon-
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.
Read More
Narinder
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
Read More
ABHIMANYU
2.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Worst stay yet
Shravan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The property is very well maintained . The food provided was also very good.
Sukhjit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Ashish
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
David
4.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
Read More
Deepak
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Good stay with lots of activities to indulge the guests and make their stay more comfortable
Prema
icon-with Partner
with Partner
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Read More
Ankit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

Love the property and overall experience!!
manoj
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Great scenic locstion
Arpita
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
Read More
raja
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Dominic
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 170 week(s) ago

Hotels.com verified review

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Read More
Number of reviews per page
20
40