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Sterling Lake Palace Alleppey

Hotel
Mencari bilik untuk anda...
7.6
/10
Baik
52 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Pauline

10.0
/ 10
What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p
Lihat terjemahan

Chirag

10.0
/ 10
Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.
Lihat terjemahan

Narinder

10.0
/ 10
We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
Lihat terjemahan
Di Kawasan
Lihat Peta
Thirumala Ward, Chungam, Alappuzha, Kerala, India, 682 001

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Lif
Sterling Lake Palace Alleppey ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Alappuzha. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Sterling Lake Palace Alleppey

Thirumala Ward, Chungam, Alappuzha, Kerala, India, 682 001
Temui Lebih Banyak Tempat
Lobi Sterling Lake Palace Alleppey
Lobi 2 Sterling Lake Palace Alleppey

Ketahui Lebih Lanjut Mengenai Sterling Lake Palace Alleppey

Lokasi


Sterling Lake Palace Alleppey ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Alappuzha.

Tentang Sterling Lake Palace Alleppey

Dari acara perniagaan ke majlis korporat, Sterling Lake Palace Alleppey menyediakan perkhidmatan dan kemudahan lengkap yang anda dan rakan sekerja perlukan.

Tidak semua hotel membenarkan tetamu membawa haiwan peliharaan, tetapi Sterling Lake Palace Alleppey mengalu-alukan rakan berbulu anda dengan polisi istimewanya. Hotel mesra haiwan peliharaan ini membolehkan anda menikmati percutian tanpa perlu risau tentang meninggalkan haiwan peliharaan anda di rumah.

Sterling Lake Palace Alleppey ialah pilihan terbaik bagi anda yang inginkan layanan mewah untuk percutian anda. Manjakan diri anda dengan perkhidmatan yang paling baik dan jadikan percutian anda kenangan yang tidak dapat dilupakan dengan menginap di sini.

Rawatan spa ialah salah satu ciri utama hotel. Manjakan diri anda dengan rawatan santai yang menyegarkan anda.

Selain terletak berdekatan dengan pelbagai tempat menarik untuk pengembaraan anda, Sterling Lake Palace Alleppey juga akan memberikan anda penginapan yang menyenangkan.

Perkhidmatan kualiti tertinggi berserta kemudahan yang banyak akan membolehkan anda mendapat pengalaman percutian yang paling baik.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Dapatkan saat yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Sterling Lake Palace Alleppey.

Semua kemudahan dari Sterling Lake Palace Alleppey

Bar, Kafe dan Lounge Sterling Lake Palace Alleppey
Bar, Kafe dan Lounge
Kolam Renang Sterling Lake Palace Alleppey
Kolam Renang
Kemudahan Hiburan Sterling Lake Palace Alleppey
Kemudahan Hiburan
Pusat Kecergasan Sterling Lake Palace Alleppey
Pusat Kecergasan
Dewan Majlis Sterling Lake Palace Alleppey
Dewan Majlis

Aktiviti

  • Kolam renang terbuka
  • Ruang TV
  • Kelab kesihatan
  • Kawasan berkelah
  • Taman
  • Spa
  • Perpustakaan
  • Bilik wap
  • Kabana kolam renang
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Kakitangan berbilang bahasa
  • Daftar masuk ekspres
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Sukan & Rekreasi

  • Kecergasan
  • Bilik permainan
  • Bola tampar
  • Memancing
  • Mini golf
  • Biliard
  • Berkayak
  • Menaiki motobot

Umum

  • Lokar
  • Pendiangan di lobi
  • Bankuet
  • Parkir
  • Teres

Kemudahan Umum

  • Kedai kopi
  • Lif
  • Kawasan bebas rokok
  • Peti keselamatan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Kedai
  • Salun rambut

Makanan dan Minuman

  • Bar tepi kolam renang
  • Bar snek

Pengangkutan

  • Sewaan basikal
  • Parkir valet

Kemudahan Internet

  • WiFi percuma
  • WiFi (surcaj)

Kemudahan Perniagaan

  • Stesen komputer
  • Pusat perniagaan

Mesra Keluarga

  • Kolam renang kanak-kanak

Polisi Penginapan & Maklumat Umum di Sterling Lake Palace Alleppey

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 19:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, sistem keselamatan, alat pertolongan cemas, dan pengadang tingkap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
  • Harap maklum: Bagi menurut undang-undang tempatan, tiada alkohol akan disediakan di hartanah ini pada hari pertama setiap bulan.
, Tetamu perlu berpindah ke hartanah melalui bot dan hendaklah mengaturkan pengangkutan pindahan dengan menghubungi hartanah tersebut sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan tempahan. Untuk membuat pengaturan daftar masuk, sila hubungi hartanah sekurang-kurangnya 24 jam sebelum ketibaan, menggunakan maklumat pada pengesahan tempahan.Tetamu yang merancang untuk tiba di luar waktu daftar masuk biasa mesti menghubungi hartanah lebih awal untuk mendapatkan arahan daftar masuk. Kakitangan meja sambut tetamu akan menyambut tetamu ketika ketibaan di hartanah. Semasa mendaftar masuk, tetamu mesti mengemukakan keputusan ujian PCR COVID-19 yang negatif. Tetamu yang menyediakan keputusan ujian COVID-19 yang negatif mestilah diuji tidak lebih dari 72 jam sebelum mendaftar masuk. Untuk apa-apa soalan, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik. Untuk mendaftar di hartanah ini, tetamu warganegara India mesti menyediakan kad pengenalan bergambar yang sah, yang dikeluarkan oleh Kerajaan India; pengembara yang bukan warganegara India mesti mengemukakan pasport dan visa yang sah.

Haiwan Peliharaan

Limited Number Of Pets In Room
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 19:00 - hingga 11:00
Bilik tersedia di Sterling Lake Palace Alleppey
58
Bilangan tingkat di Sterling Lake Palace Alleppey
2
Fasilitas lain di Sterling Lake Palace Alleppey
Kolam renang terbuka, Ruang TV, Kelab kesihatan, Kawasan berkelah, Taman

Soalan lazim tentang Sterling Lake Palace Alleppey

Apa facilities yang tersedia di Sterling Lake Palace Alleppey?
Berikut facilities yang ada di Sterling Lake Palace Alleppey seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Sterling Lake Palace Alleppey?
Masa check-in di Sterling Lake Palace Alleppey bermula dari 14:00 - 19:00 manakala masa check-out ialah pada Sebelum 11:00
Berapakah jumlah bintang yang dimiliki oleh Sterling Lake Palace Alleppey?
Sterling Lake Palace Alleppey ialah hotel bertaraf 5.0-bintang.
Berapakah bilangan tingkat di Sterling Lake Palace Alleppey?
Sterling Lake Palace Alleppey mempunyai 2 tingkat.
Berapakah jumlah bilik yang terdapat di Sterling Lake Palace Alleppey?
Jumlah keseluruhan bilik di Sterling Lake Palace Alleppey ialah 58.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Sterling Lake Palace Alleppey

Penilaian & Ulasan Keseluruhan Sterling Lake Palace Alleppey

Sumber lain (52)
7.6
Baik
Daripada 52 ulasan
Kebersihan

7.4

Keselesaan Bilik

7.4

Lokasi

9.0

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sterling Lake Palace Alleppey

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Pradipto
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Stayed there with my family of 3 on NY eve last year. The property was well maintained. While we didn’t get to try all the amenities due to the NY eve rush, the complimentary boat ride on the lake Vemnad was amazing (I would highly recommend to book in advance as it fills our fast). Food was ok. I would recommend this place who wants a quiet, family friendly place in Allepey.
Read More
Pauline
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p
Rintu
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Not a good experience. This is definitely not a 5 star hotel, this is a 3-star hotel. The only positive was that the room has a nice view. However, even getting to this location was tough, the road to this resort was not maintained and very bumpy and is in such a remote location, cannot get a auto or taxi to go out an explore. I do not recommend this hotel to foreigners.
Read More
Chirag
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.
Chirag
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Enjoyed the stay
Sailendra
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.
Read More
Meena
icon-
6.0
/10
Diulas 41 minggu yang lalu

Hotels.com verified review

The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.
Read More
Narinder
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
Read More
ABHIMANYU
2.0
/10
Diulas 85 minggu yang lalu

Expedia Group verified review

Worst stay yet
Shravan
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
10.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

The property is very well maintained . The food provided was also very good.
Sukhjit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 94 minggu yang lalu

Expedia Group verified review

Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Ashish
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 103 minggu yang lalu

Expedia Group verified review

Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
David
4.0
/10
Diulas 109 minggu yang lalu

Expedia Group verified review

The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
Read More
Deepak
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 138 minggu yang lalu

Expedia Group verified review

Good stay with lots of activities to indulge the guests and make their stay more comfortable
Prema
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 139 minggu yang lalu

Hotels.com verified review

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Read More
Ankit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 152 minggu yang lalu

Expedia Group verified review

Love the property and overall experience!!
manoj
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 157 minggu yang lalu

Expedia Group verified review

Great scenic locstion
Arpita
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
4.0
/10
Diulas 157 minggu yang lalu

Expedia Group verified review

This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
Read More
raja
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 164 minggu yang lalu

Expedia Group verified review

Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Dominic
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 170 minggu yang lalu

Hotels.com verified review

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Read More
Bilangan ulasan setiap halaman
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Luar Bangunan 4 Sterling Lake Palace Alleppey

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Penilaian & Ulasan Keseluruhan Sterling Lake Palace Alleppey

Sumber lain (52)
7.6
Baik
Daripada 52 ulasan
Kebersihan

7.4

Keselesaan Bilik

7.4

Lokasi

9.0

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sterling Lake Palace Alleppey

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Pradipto
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Stayed there with my family of 3 on NY eve last year. The property was well maintained. While we didn’t get to try all the amenities due to the NY eve rush, the complimentary boat ride on the lake Vemnad was amazing (I would highly recommend to book in advance as it fills our fast). Food was ok. I would recommend this place who wants a quiet, family friendly place in Allepey.
Read More
Pauline
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p
Rintu
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 32 minggu yang lalu

Expedia Group verified review

Not a good experience. This is definitely not a 5 star hotel, this is a 3-star hotel. The only positive was that the room has a nice view. However, even getting to this location was tough, the road to this resort was not maintained and very bumpy and is in such a remote location, cannot get a auto or taxi to go out an explore. I do not recommend this hotel to foreigners.
Read More
Chirag
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 33 minggu yang lalu

Expedia Group verified review

Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.
Chirag
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

Enjoyed the stay
Sailendra
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.
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Meena
icon-
6.0
/10
Diulas 41 minggu yang lalu

Hotels.com verified review

The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.
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Narinder
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 48 minggu yang lalu

Hotels.com verified review

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
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ABHIMANYU
2.0
/10
Diulas 85 minggu yang lalu

Expedia Group verified review

Worst stay yet
Shravan
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
10.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

The property is very well maintained . The food provided was also very good.
Sukhjit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 94 minggu yang lalu

Expedia Group verified review

Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Ashish
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 103 minggu yang lalu

Expedia Group verified review

Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
David
4.0
/10
Diulas 109 minggu yang lalu

Expedia Group verified review

The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
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Deepak
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 138 minggu yang lalu

Expedia Group verified review

Good stay with lots of activities to indulge the guests and make their stay more comfortable
Prema
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 139 minggu yang lalu

Hotels.com verified review

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
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Ankit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 152 minggu yang lalu

Expedia Group verified review

Love the property and overall experience!!
manoj
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 157 minggu yang lalu

Expedia Group verified review

Great scenic locstion
Arpita
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
4.0
/10
Diulas 157 minggu yang lalu

Expedia Group verified review

This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
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raja
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 164 minggu yang lalu

Expedia Group verified review

Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Dominic
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
2.0
/10
Diulas 170 minggu yang lalu

Hotels.com verified review

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
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