Search Hotels
- /
- 67,472Hotels in Indonesia/
- 6,023Hotels in East Java/
- 2,085Hotels in Surabaya/
- /
- Hotel in favehotel Graha Agung Surabaya
See Other Accommodations in Surabaya
See All Photos
favehotel Graha Agung Surabaya
Hotels
8.2
/10
Very Good
3,632 reviews
What Guests Say About Their Stay
Staff Friendliness (83)
Bedroom (82)
Surroundings (68)
Hotel Area (66)
Shita S. D.
9.4
/ 10
The bedroom was spacious, and the bed was very comfortable—I had a great night's sleep. The location is convenient, close to the city center and mall. Ordering food was easy, with plenty of nearby restaurant options. While there was no hairdryer or iron in the room, you can request them, and the staff will bring them promptly. Overall, a very nice stay!
Cesco W.
10.0
/ 10
Had a great time. Staff were all amazing! Love that they no longer give complementary mineral water to support government’s act of reducing the use of plastic and instead providing a water refill stations in the hallway. Awesome!
Agus B. D.
9.7
/ 10
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
See original
T***y
9.7
/ 10
The second day we stayed overall was really good 😉 really helped us 👍 excellent service, friendly staff and friendly to customers. Very helpful when we had to move rooms and also in a critical position had to leave our suitcases for a while for our activities. The staff were fast respond and good service. The room was very clean. Thank you to the fave hotel team who have been very helpful from the beginning of our check in until check out.
See original
T***y
9.7
/ 10
Happy to be here and stay here for 2 days. The check in and check out service was very helpful,,, the staff was also very friendly and helpful 🥰 Thank you for the service for the few days we stayed.. and it was very impressive. We are happy and safe 🥰🙏
See original
In the Area
See Map
Jalan Mayjen Yono Soewoyo, Pakuwon Square AK II No 10-11, Wiyung, Surabaya, Jawa Timur, Indonesia, 60288
Main Facilities
Read More
Laundry service
Restaurant
Luggage storage
Elevator
Family room
Wheelchair accessible
Read More
Available Room Types in favehotel Graha Agung Surabaya
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around favehotel Graha Agung Surabaya
Jalan Mayjen Yono Soewoyo, Pakuwon Square AK II No 10-11, Wiyung, Surabaya, Jawa Timur, Indonesia, 60288
Discover More Places
Discover More About favehotel Graha Agung Surabaya
Location
favehotel Graha Agung Surabaya is a hotel in a good neighborhood, which is located at Wiyung.
About favehotel Graha Agung Surabaya
For you, travelers who wish to travel comfortably on a budget, favehotel Graha Agung Surabaya is the perfect place to stay that provides decent facilities as well as great services.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at favehotel Graha Agung Surabaya.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from favehotel Graha Agung Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
favehotel Graha Agung Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, favehotel Graha Agung Surabaya is the right place to stay.
All facilities in favehotel Graha Agung Surabaya
Entertainment Facility
Functional Hall
Lobby
Exterior
Bedroom
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Public Facilities
- Parking
- Elevator
- Restaurant
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Shower
- TV
General
- AC
- Family room
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
- Supermarket
Things to Do
- Massage
Transportation
- Car rental
Connectivity
- LAN Internet
Accessibilty
- Wheelchair accessible
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in favehotel Graha Agung Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Read All
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at favehotel Graha Agung Surabaya | 82 |
Number of floors in favehotel Graha Agung Surabaya | 8 |
Another facilities in favehotel Graha Agung Surabaya | Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security |
Frequently asked question in favehotel Graha Agung Surabaya
What is normal check-in & check-out time at favehotel Graha Agung Surabaya?
The standard check-in time at favehotel Graha Agung Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does favehotel Graha Agung Surabaya provide breakfast?
Yes, favehotel Graha Agung Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of favehotel Graha Agung Surabaya?
favehotel Graha Agung Surabaya is a 3.0-star hotel.
How many floors does favehotel Graha Agung Surabaya have?
favehotel Graha Agung Surabaya has 8 floors.
How many rooms are available at favehotel Graha Agung Surabaya?
favehotel Graha Agung Surabaya has 82 rooms in total.
See All
More Reviews from Other Guests in favehotel Graha Agung Surabaya
Overall Ratings & Reviews favehotel Graha Agung Surabaya
Traveloka (3,589)
Other sources (43)
8.2
Very Good
From 3,589 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.0
Meal
7.9
Location
8.5
Service and Facilites
8.2
People often mention about favehotel Graha Agung Surabaya
All
Bedroom (66)
Staff Friendliness (64)
Bathroom (55)
Surroundings (53)
Hotel Area (53)
Room Space (49)
Check-in/out Time (46)
Ambiance (46)
Accessibility (42)
Distance to City Center (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews favehotel Graha Agung Surabaya
Number of reviews per page
20
40
Customer reviews
AR
Alfa R. A.
8.8
/10
Reviewed 3 week(s) ago
a pleasant stay for a quick weekend activity in pakuwon area. location is strategic (if you will have activities around west surabaya/ pakuwon area. quite good budget hotel ambience.
the staffs are helpful.
our room was initially noisy (because it is located adjacent of the elevator), but the front office were quick to respond to our complaint. we opted for an upgrade, and the kind front office lady offered us a room located in the back of the corridor so it was exponentially quieter than our previous room. the process was quick and convenient, as our luggage neatly moved to the new room by the staffs.
the breakfast menu was average but enjoyable, it is a budget hotel anyway. there was no egg station but the staffs kindly obliged our request for omelettes.
overall, this is good hotel for budget constraint stay. if you are sensitive to noise, when checking in, ask front office staff for a room as far as possible from the elevator.
Read More
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Bapak Alfa,
Warm greetings from favehotel Graha Agung Surabaya, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that you had a pleasant weekend at our hotel and appreciated our strategic location, helpful staff, and the smooth room change process.
We sincerely apologize for the initial noise issue and are glad our Front Office team could promptly assist in ensuring your comfort. Your kind recognition of their efforts means a lot to us.
We also appreciate your constructive comments about the breakfast offerings. Your input helps us continue improving the quality of our services while maintaining good value for our guests.
Thank you once again for your thoughtful review and for recommending our hotel to future travelers. We look forward to welcoming you back for another comfortable stay in favehotel Graha Agung Surabaya.
Warm regards,
Erzam Faisol - Hotel Manager
IF
Ilmiati F.
Leisure
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean, champion service
See original
Find this review helpful?
Accommodation's Reply
11 Oct 2025
Dear Ms. Ilmiati, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
FS
Fendy S.
Medical
9.4
/10
Reviewed 4 week(s) ago
The hotel staff allowed us to check in early at 1 pm, thank you very much.
See original
Find this review helpful?
Accommodation's Reply
11 Oct 2025
Dear Mr. Fendy, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Verified Traveler
Transit
9.7
/10
Reviewed 4 week(s) ago
The staff is friendly and pleasant, the rooms are quite clean, the location is strategic near eating places, only the taste of the breakfast food needs to be improved.
See original
1 people find it helpful
Accommodation's Reply
11 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
A***n
Business
9.1
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, minus the AC, which isn't cold enough. Overall, nice!
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our valued guests who are unsure of the location, we offer car transfers to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Thank you again for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
T***o
9.6
/10
Reviewed 5 week(s) ago
The breakfast menu is not very varied, not commensurate with the price of the room
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to leave us a review. We apologize if the variety of breakfast menu we provide did not meet your expectations and did not feel appropriate for the room price. Your feedback is very valuable and we have forwarded it to the relevant team for future evaluation and improvement. Your comfort and satisfaction are our priority, and we look forward to welcoming you back to favehotel Graha Agung Surabaya with even better service. Sincerely, Erzam Faisol - Hotel Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 5 week(s) ago
Friendly and welcoming staff, comfortable room, and clean bedroom, bathroom, and hotel area. The hotel restaurant is quite expensive, so I'd like to try some culinary options around the hotel, but it's quite far. Thank you.
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
E***o
10.0
/10
Reviewed 6 week(s) ago
Always come back to stay at this hotel.
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest,
Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to review us. We are delighted to hear that your stay at favehotel Graha Agung Surabaya met your expectations. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we sincerely thank you for your kind review, and we look forward to welcoming you back in the future.
Sincerely,
Erzam Faisol – Hotel Manager
ea
eduard a.
Business
8.1
/10
Reviewed 6 week(s) ago
Even if you drop off or pick up for a short time, you will still be charged for parking.
See original
1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr. Eduard, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to review us. Please allow us to apologize and thank you for your suggestions and input. For your information, our hotel area is managed by Pakuwon, where if any of our guests enter the Pakuwon parking area, a fee of Rp 5,000 - Rp 8,000 will be charged and an additional fee of Rp 100,000 will be charged for overnight stays. However, for the time being, we can only negotiate regarding the stay fee that will be waived to our guests, provided they provide validation on the parking ticket. Once again, we apologize for the inconvenience during your stay at favehotel Graha Agung Surabaya. We sincerely hope to welcome you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
See original
A***m
Business
7.3
/10
Reviewed 7 week(s) ago
Dirty, uncomfortable, not quiet, uncomfortable mattress
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced during your stay, particularly regarding the uncomfortable room conditions, noise level, and the mattress that did not meet your expectations. Your feedback is very valuable for us to evaluate and improve to make future guest experiences more enjoyable. We hope to have the opportunity to welcome you back with even better service in the future. Sincerely, Erzam Faisol - Hotel Manager
See original
AB
Agus B. D.
Staycation
9.7
/10
Reviewed 7 week(s) ago
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Agus, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Donny K. Y.
10.0
/10
Reviewed 8 week(s) ago
I had to go around three times because the access to the hotel entrance was not visible (near the Shell gas station). The staff was very friendly, clean and comfortable. Very close to PTC Supermall, Bakmi GM (right in front), the area is good. Thank you to all the team, next time I stay again.
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Donny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Herry
Business
8.0
/10
Reviewed 8 week(s) ago
The room smells musty and there is no lighting from outside because the window is useless…. I took this hotel because I saw a picture that said there was a window but it turned out to be just a camouflage window with no light haha… the price is a bit too expensive for this quality of hotel…
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr. Herry, Thank you for taking the time to share your review of your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the stuffy room and the lack of natural lighting as expected. We also regret that the room photos caused misunderstandings regarding the presence and function of windows. This will be a serious concern for us to improve the clarity of information on the booking platform. Regarding the musty odor you experienced, we have forwarded this to the housekeeping team for a thorough inspection and more intensive cleaning measures. We will also re-evaluate our pricing and service quality to ensure it remains in line with guest expectations. We greatly appreciate your feedback as a basis for future improvements, and hope to have the opportunity to provide an even better stay experience in the future. Sincerely, Erzam Faisol - Hotel Manager
See original
NURUL H.
10.0
/10
Reviewed 8 week(s) ago
very strategic location, very good service, top notch
See original
2 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Ms. Nurul, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of where to find the right location, we offer car delivery to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
M***N
10.0
/10
Reviewed 9 week(s) ago
Staying at Fave hotel was very enjoyable
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
L***i
Business
10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, close to my project site. It's also easy to find food outside... Highly recommended...
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
LT
Lenny T.
Business
9.4
/10
Reviewed 10 week(s) ago
Friendly and responsive staff.
Clean rooms.
Clean restrooms.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Ms. Lenny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
D***i
6.9
/10
Reviewed 10 week(s) ago
Lack of facilities, paid parking, inadequate bathroom amenities, yesterday I didn't get a towel
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest, Thank you for your review of your stay at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the incomplete facilities, paid parking policy, and substandard bathroom amenities, including the lack of towels during your stay. This is clearly not the experience we expect for our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We will also increase our supervision of room readiness before guests check-in to prevent a similar incident from happening again. For your information, our hotel area is managed by Pakuwon, where any of our guests entering the Pakuwon parking area will be charged a fee of Rp 5,000 - Rp 8,000 and an additional fee of Rp 100,000 for overnight stays. However, for the time being, we can only negotiate a waiver of the stay fee for our guests, provided they provide validation of their parking ticket. Once again, we apologize for any inconvenience during your stay at favehotel Graha Agung Surabaya. We look forward to welcoming you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
See original
R***y
Business
6.9
/10
Reviewed 11 week(s) ago
The AC is not cold enough...so resting is not comfortable.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. Please allow us to apologize that your experience during your stay at favehotel Graha Agung Surabaya did not meet your expectations. Regarding the air conditioning not being cold enough, we have forwarded this issue to our engineering team to ensure the condition of the air conditioning is in good condition before our guests use it. Once again, we apologize for the inconvenience during your stay at favehotel Graha Surabaya, we hope to welcome you back in the future with an even better experience and service. Sincerely, Erzam Faisol - Hotel Manager
See original
ss
sarita s.
Medical
10.0
/10
Reviewed 11 week(s) ago
Great, I got a room upgrade to superior, thank you very much, big room.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Mrs. Sarita, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Surabaya
About Traveloka
Facebook
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews favehotel Graha Agung Surabaya
Traveloka (3,589)
Other sources (43)
8.2
Very Good
From 3,589 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.0
Meal
7.9
Location
8.5
Service and Facilites
8.2
People often mention about favehotel Graha Agung Surabaya
All
Bedroom (66)
Staff Friendliness (64)
Bathroom (55)
Surroundings (53)
Hotel Area (53)
Room Space (49)
Check-in/out Time (46)
Ambiance (46)
Accessibility (42)
Distance to City Center (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews favehotel Graha Agung Surabaya
Number of reviews per page
20
40
Customer reviews
AR
Alfa R. A.
8.8
/10
Reviewed 3 week(s) ago
a pleasant stay for a quick weekend activity in pakuwon area. location is strategic (if you will have activities around west surabaya/ pakuwon area. quite good budget hotel ambience.
the staffs are helpful.
our room was initially noisy (because it is located adjacent of the elevator), but the front office were quick to respond to our complaint. we opted for an upgrade, and the kind front office lady offered us a room located in the back of the corridor so it was exponentially quieter than our previous room. the process was quick and convenient, as our luggage neatly moved to the new room by the staffs.
the breakfast menu was average but enjoyable, it is a budget hotel anyway. there was no egg station but the staffs kindly obliged our request for omelettes.
overall, this is good hotel for budget constraint stay. if you are sensitive to noise, when checking in, ask front office staff for a room as far as possible from the elevator.
Read More
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Bapak Alfa,
Warm greetings from favehotel Graha Agung Surabaya, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that you had a pleasant weekend at our hotel and appreciated our strategic location, helpful staff, and the smooth room change process.
We sincerely apologize for the initial noise issue and are glad our Front Office team could promptly assist in ensuring your comfort. Your kind recognition of their efforts means a lot to us.
We also appreciate your constructive comments about the breakfast offerings. Your input helps us continue improving the quality of our services while maintaining good value for our guests.
Thank you once again for your thoughtful review and for recommending our hotel to future travelers. We look forward to welcoming you back for another comfortable stay in favehotel Graha Agung Surabaya.
Warm regards,
Erzam Faisol - Hotel Manager
IF
Ilmiati F.
Leisure
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean, champion service
See original
Find this review helpful?
Accommodation's Reply
11 Oct 2025
Dear Ms. Ilmiati, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
FS
Fendy S.
Medical
9.4
/10
Reviewed 4 week(s) ago
The hotel staff allowed us to check in early at 1 pm, thank you very much.
See original
Find this review helpful?
Accommodation's Reply
11 Oct 2025
Dear Mr. Fendy, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Verified Traveler
Transit
9.7
/10
Reviewed 4 week(s) ago
The staff is friendly and pleasant, the rooms are quite clean, the location is strategic near eating places, only the taste of the breakfast food needs to be improved.
See original
1 people find it helpful
Accommodation's Reply
11 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
A***n
Business
9.1
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, minus the AC, which isn't cold enough. Overall, nice!
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our valued guests who are unsure of the location, we offer car transfers to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Thank you again for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
T***o
9.6
/10
Reviewed 5 week(s) ago
The breakfast menu is not very varied, not commensurate with the price of the room
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to leave us a review. We apologize if the variety of breakfast menu we provide did not meet your expectations and did not feel appropriate for the room price. Your feedback is very valuable and we have forwarded it to the relevant team for future evaluation and improvement. Your comfort and satisfaction are our priority, and we look forward to welcoming you back to favehotel Graha Agung Surabaya with even better service. Sincerely, Erzam Faisol - Hotel Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 5 week(s) ago
Friendly and welcoming staff, comfortable room, and clean bedroom, bathroom, and hotel area. The hotel restaurant is quite expensive, so I'd like to try some culinary options around the hotel, but it's quite far. Thank you.
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
E***o
10.0
/10
Reviewed 6 week(s) ago
Always come back to stay at this hotel.
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest,
Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to review us. We are delighted to hear that your stay at favehotel Graha Agung Surabaya met your expectations. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we sincerely thank you for your kind review, and we look forward to welcoming you back in the future.
Sincerely,
Erzam Faisol – Hotel Manager
ea
eduard a.
Business
8.1
/10
Reviewed 6 week(s) ago
Even if you drop off or pick up for a short time, you will still be charged for parking.
See original
1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr. Eduard, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to review us. Please allow us to apologize and thank you for your suggestions and input. For your information, our hotel area is managed by Pakuwon, where if any of our guests enter the Pakuwon parking area, a fee of Rp 5,000 - Rp 8,000 will be charged and an additional fee of Rp 100,000 will be charged for overnight stays. However, for the time being, we can only negotiate regarding the stay fee that will be waived to our guests, provided they provide validation on the parking ticket. Once again, we apologize for the inconvenience during your stay at favehotel Graha Agung Surabaya. We sincerely hope to welcome you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
See original
A***m
Business
7.3
/10
Reviewed 7 week(s) ago
Dirty, uncomfortable, not quiet, uncomfortable mattress
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced during your stay, particularly regarding the uncomfortable room conditions, noise level, and the mattress that did not meet your expectations. Your feedback is very valuable for us to evaluate and improve to make future guest experiences more enjoyable. We hope to have the opportunity to welcome you back with even better service in the future. Sincerely, Erzam Faisol - Hotel Manager
See original
AB
Agus B. D.
Staycation
9.7
/10
Reviewed 7 week(s) ago
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Agus, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Donny K. Y.
10.0
/10
Reviewed 8 week(s) ago
I had to go around three times because the access to the hotel entrance was not visible (near the Shell gas station). The staff was very friendly, clean and comfortable. Very close to PTC Supermall, Bakmi GM (right in front), the area is good. Thank you to all the team, next time I stay again.
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Donny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Herry
Business
8.0
/10
Reviewed 8 week(s) ago
The room smells musty and there is no lighting from outside because the window is useless…. I took this hotel because I saw a picture that said there was a window but it turned out to be just a camouflage window with no light haha… the price is a bit too expensive for this quality of hotel…
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr. Herry, Thank you for taking the time to share your review of your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the stuffy room and the lack of natural lighting as expected. We also regret that the room photos caused misunderstandings regarding the presence and function of windows. This will be a serious concern for us to improve the clarity of information on the booking platform. Regarding the musty odor you experienced, we have forwarded this to the housekeeping team for a thorough inspection and more intensive cleaning measures. We will also re-evaluate our pricing and service quality to ensure it remains in line with guest expectations. We greatly appreciate your feedback as a basis for future improvements, and hope to have the opportunity to provide an even better stay experience in the future. Sincerely, Erzam Faisol - Hotel Manager
See original
NURUL H.
10.0
/10
Reviewed 8 week(s) ago
very strategic location, very good service, top notch
See original
2 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Ms. Nurul, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of where to find the right location, we offer car delivery to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
M***N
10.0
/10
Reviewed 9 week(s) ago
Staying at Fave hotel was very enjoyable
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
L***i
Business
10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, close to my project site. It's also easy to find food outside... Highly recommended...
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
LT
Lenny T.
Business
9.4
/10
Reviewed 10 week(s) ago
Friendly and responsive staff.
Clean rooms.
Clean restrooms.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Ms. Lenny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
D***i
6.9
/10
Reviewed 10 week(s) ago
Lack of facilities, paid parking, inadequate bathroom amenities, yesterday I didn't get a towel
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest, Thank you for your review of your stay at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the incomplete facilities, paid parking policy, and substandard bathroom amenities, including the lack of towels during your stay. This is clearly not the experience we expect for our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We will also increase our supervision of room readiness before guests check-in to prevent a similar incident from happening again. For your information, our hotel area is managed by Pakuwon, where any of our guests entering the Pakuwon parking area will be charged a fee of Rp 5,000 - Rp 8,000 and an additional fee of Rp 100,000 for overnight stays. However, for the time being, we can only negotiate a waiver of the stay fee for our guests, provided they provide validation of their parking ticket. Once again, we apologize for any inconvenience during your stay at favehotel Graha Agung Surabaya. We look forward to welcoming you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
See original
R***y
Business
6.9
/10
Reviewed 11 week(s) ago
The AC is not cold enough...so resting is not comfortable.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. Please allow us to apologize that your experience during your stay at favehotel Graha Agung Surabaya did not meet your expectations. Regarding the air conditioning not being cold enough, we have forwarded this issue to our engineering team to ensure the condition of the air conditioning is in good condition before our guests use it. Once again, we apologize for the inconvenience during your stay at favehotel Graha Surabaya, we hope to welcome you back in the future with an even better experience and service. Sincerely, Erzam Faisol - Hotel Manager
See original
ss
sarita s.
Medical
10.0
/10
Reviewed 11 week(s) ago
Great, I got a room upgrade to superior, thank you very much, big room.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Mrs. Sarita, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
See original
Number of reviews per page
20
40