Hotel Santika Gresik

Hotels
Preferred Partner Plus
8.6
/10
Very Good
1,739 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
I've been visiting my in-laws in Gresik since my first child until recently, when my second child came, I've always stayed here whenever I've been in Gresik. The location is right next to the mall, making it super easy to buy anything and find food and snacks. The staff are incredibly friendly, the rooms are clean and spacious, the bathrooms are spotless, and the amenities are complete. The swimming pool is spotless, and my husband and kids loved swimming. The breakfast is great, the food is delicious, and my family and I all got along well. Actually, staying two nights wasn't enough. God willing, I'll stay here again if I'm in Gresik. Thank you, Santika Gresik.
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Intan C. G.

9.7
/ 10
Thank you, Mas Hamam, the cleaning service officer is very friendly, he helped replace the wet towels in our room. The food is all delicious. The swimming pool is also clean.
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I***a

10.0
/ 10
Very strategic hotel, access to mall and near toll gate. The room is clean, the staff is also friendly. The breakfast is delicious with a varied menu. Next time I will stay here again.
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agata e. w.

10.0
/ 10
Very satisfied. The room price is in accordance with the service plus we were spoiled with room service and very delicious and interesting food. The employees are good with commendable manners
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Moh A. W.

9.7
/ 10
Sangat menyenangkan menginap di sini, lokasi sangat strategis, turun ke bawah langsung masuk mal. Menu sarapan enak dan bervariasi. Staf hotel ramah dan sangat membantu.
In the Area
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Jl. DR Wahidin Sudirohusodo No. 788, Kebomas, Gresik, Jawa Timur, Indonesia, 61124

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Hotel Santika Gresik is a good choice when you are visiting Kebomas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Santika Gresik

Jl. DR Wahidin Sudirohusodo No. 788, Kebomas, Gresik, Jawa Timur, Indonesia, 61124
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Lobby Hotel Santika Gresik
Lobby 2 Hotel Santika Gresik

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Location


Staying at Hotel Santika Gresik is a good choice when you are visiting Kebomas.

About Hotel Santika Gresik

From business event to corporate gathering, Hotel Santika Gresik provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Santika Gresik, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Santika Gresik is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Santika Gresik.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Santika Gresik exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Santika Gresik is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Santika Gresik is the right place to stay.

All facilities in Hotel Santika Gresik

Swimming Pool Hotel Santika Gresik
Swimming Pool
Functional Hall Hotel Santika Gresik
Functional Hall
Lobby Hotel Santika Gresik
Lobby
Exterior Hotel Santika Gresik
Exterior
Bedroom Hotel Santika Gresik
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Transportation

  • Airport transfer
  • Car rental
  • Secure parking

General

  • AC
  • Connecting rooms
  • Smoking area

Food and Drinks

  • Buffet breakfast

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Hotel Santika Gresik

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Extra Breakfast

Accommodation charges IDR 160,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika Gresik
120
Number of floors in Hotel Santika Gresik
11
Another facilities in Hotel Santika Gresik
24-hour room service, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Hotel Santika Gresik

What are available facilities at Hotel Santika Gresik?
There are top facilites at Hotel Santika Gresik such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Santika Gresik?
The standard check-in time at Hotel Santika Gresik is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Santika Gresik provide breakfast?
Yes, Hotel Santika Gresik provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Santika Gresik?
Hotel Santika Gresik is a 3.0-star hotel.
How many floors does Hotel Santika Gresik have?
Hotel Santika Gresik has 11 floors.
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More Reviews from Other Guests in Hotel Santika Gresik

Overall Ratings & Reviews Hotel Santika Gresik

Traveloka (1,733)
Other sources (6)
8.6
Very Good
From 1,733 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.9

People often mention about Hotel Santika Gresik
All
Bedroom (43)
Staff Friendliness (42)
Variety (41)
Ambiance (37)
Room Space (37)
Bathroom (37)
Family Friendly (36)
Hotel Area (36)
Taste (36)
Accessibility (35)
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Traveler Reviews Hotel Santika Gresik

Number of reviews per page
20
40
Customer reviews
m***r
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the interior is nice, but the room cleanliness needs to be improved, for example, with curtains and bed linens. Incidentally, there was a wedding there, and the room faced the venue, so the music was quite loud. The lobby should be cooler, considering the heat in Gresik.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We extend our warmest greetings from all the staff at Mysantika Hotel. Thank you for staying with us and for taking the time to share your valuable feedback. We are delighted that you appreciated the warm and friendly service from our staff. However, we apologize for the untidy curtains, insufficient cleaning of the hallways, and the noise from the wedding that may have disturbed your sleep. We appreciate your feedback regarding the air conditioning temperature in the lobby. Please let us know if you have any suggestions to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back again. For special offers and discounts, please visit www.Mysantika.com or download the Mysantika app. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Gerani Romuli
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alwi r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel staff are very friendly, free Netflix directly from the hotel account, and there is Wi-Fi on every floor.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Alwi R., Thank you very much for your stay at Santika Gresik Hotel. We appreciate you choosing our hotel and taking the time to share your valuable feedback. We are delighted to hear that you enjoyed a comfortable stay. Please let us know if you have any requests to make your next stay even more comfortable and memorable. We look forward to welcoming you again. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. This app offers many conveniences and benefits. Thank you again, and we hope to see you soon. Sincerely, General Manager Jaerani Romlý
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and comfortable hotel service
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Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. A*l, This is a message from Mysantika Gresic Hotel expressing our deepest gratitude for your stay and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any further requests. We are happy to assist you in making your next stay even more comfortable and enjoyable. We look forward to welcoming you again. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. The app offers many additional features and special offers. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
I stayed at this hotel during Eid al-Fitr with my son, and overall we had a pleasant experience. The check-in process was quick and hassle-free, which was great after a long day. One of the best things about this hotel is its direct connection to a mall. It made everything so convenient—we never had to worry about finding food or getting bored, as there were plenty of dining and entertainment options just steps away. The room was clean, comfortable, and well-maintained, making our stay relaxing. The breakfast menu was also quite varied, with many options to choose from, which we really enjoyed. The staff were friendly and welcoming throughout our stay. The only downside was the swimming pool area, which felt quite open and lacked shaded spots. It can get quite hot during the day, especially under the midday sun. As for the gym, there is one available, but it’s located in the mall and not part of the hotel’s facilities. Overall, it was a good stay and a solid choice, especially for families or anyone who values convenience and easy access to food and entertainment.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Welcome to Mysantika Gresik Hotel. Thank you for choosing our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay. We appreciate your comments regarding the lack of a covered pool and the location of the fitness center. These are important points that we will work to improve for your next stay. Please let us know if you have any further comments or requests. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers many additional features and benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jarani Romli
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Muslikhin
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The rooms are clean, the surroundings are also clean... The employees and security guards are also friendly.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. Muslim, Welcome to Mysantika Gresik Hotel. Thank you so much for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any requests. We are happy to assist you in making your next stay even more comfortable and enjoyable. We look forward to welcoming you again. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers even more convenient services and many benefits. Thank you again for your support. We hope to welcome you again. Sincerely, General Manager, Jalanee Romli
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Della A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, I think the only shortcomings are the taste of the menu and the lack of menu variety such as no sandwiches, even though they are on the mandatory hotel menu.
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Accommodation's Reply
31 Mar 2026
Dear Ms. Della A: Welcome to Grisay Santika Hotel. Thank you for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please let us know if you have any requests. We will do our best to ensure you have an even more comfortable and enjoyable stay next time. We look forward to welcoming you back. For better deals on your next stay, please visit www.Mysantika.com and download the Mysantika app. This app offers even more convenient benefits. Thank you again for your support. We hope to see you again soon. General Manager, Jaerani Romli
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Comfortable, clean, varied menu choices
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. A*o, This is a message from Mysantika Gresik Hotel expressing our deepest gratitude for your stay and valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any requests; we are happy to assist you. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. You will find it easier to use and enjoy many benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This is my 3rd time coming here... Always include breakfast when I come here because the menu is extensive and delicious... Got it on the 11th floor where the TV picture wasn't good, it was crunchy.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. Di*i, This is a message from Mysantika Gresik Hotel expressing our deepest gratitude for your stay with us and for your valuable feedback. We are delighted to hear that you enjoyed your time at our hotel. Please feel free to let us know if you have any requests. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. You will find it easier to use and enjoy many benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The overall experience was worth the price!
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. R*a, Sincerely yours from Mysantika Gresik Hotel. Thank you so much for your stay and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel. If you have any requests, please do not hesitate to let us know. We are happy to assist you. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. This app offers many conveniences and benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
On behalf of Mas Humam as a cleaning service, he has provided very good and friendly service.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. D*y, Greetings from Mysantika Gresik Hotel. Thank you very much for your stay and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. If you have any further requests, please do not hesitate to let us know. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers even more convenient benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I've been visiting my in-laws in Gresik since my first child until recently, when my second child came, I've always stayed here whenever I've been in Gresik. The location is right next to the mall, making it super easy to buy anything and find food and snacks. The staff are incredibly friendly, the rooms are clean and spacious, the bathrooms are spotless, and the amenities are complete. The swimming pool is spotless, and my husband and kids loved swimming. The breakfast is great, the food is delicious, and my family and I all got along well. Actually, staying two nights wasn't enough. God willing, I'll stay here again if I'm in Gresik. Thank you, Santika Gresik.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, The entire staff of Mysantika Grand Chic Hotel extends its warmest greetings. Thank you very much for your stay and for your valuable feedback. We are delighted that you enjoyed your stay. If you have any requests, please do not hesitate to let us know. We are happy to assist you. We will do our best to make your next stay even more comfortable and memorable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app features exclusive offers and a variety of booking options. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Book a deluxe king suite, comfortable for families because of the dividing wall. It's a convenient staycation option because it's directly connected to the mall, and there's a Transmart, so groceries are close by. There's no baby crib available yet, but it's recommended that you provide one since many families staying with babies are staying. Overall, the hotel is good, and the staff are friendly.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Thank you for choosing Mysantika Gresik. We are very grateful for your selection and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed a comfortable stay. We especially appreciate your valuable comment regarding the baby cot. We will use this feedback to improve our child-friendly facilities in the future. Please let us know if you have any requests to make your next stay even more comfortable and memorable. We look forward to welcoming you back. For your next stay, please visit www.Mysantika.com and download the Mysantika app. We offer even better booking services. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Mohammad T. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
quite good, just need to improve the friendliness of the staff
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Accommodation's Reply
05 Jan 2026
Dear Mr. Mohammad T.M., From Santika Gresik Hotel, we respectfully thank you for choosing us as your accommodation and for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
A hotel with excellent service, spacious and cool rooms. The breakfast is excellent. Definitely recommended. Thank you to the hotel staff. 🫰
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Accommodation's Reply
05 Jan 2026
Dear Ariana, Warm greetings from Santika Gresik Hotel. Thank you for choosing us as the venue for your seminar and thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 19 week(s) ago
The food was very bad, cold fried rice, cold fried egg, salty stir-fried vegetables, little variety, not up to the standard of the Santika Hotel which is famous for its delicious food.
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Accommodation's Reply
02 Apr 2026
Dear Guest, A message from all the staff at Mysantika Hotel. Thank you for staying with us and for providing your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We are always striving to improve our services and products. To book your next stay and avail better rates, please visit www.Mysantika.com and download the Mysantika app. The app offers more exclusive features and benefits. Thank you for your continued support. We look forward to welcoming you back again. Sincerely, General Manager, Jaerani Romlý
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astri k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Unfortunately the toothbrush provided is 1 cm.
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Accommodation's Reply
02 Dec 2025
Dear Ms. Astri Kusumawati, Warmest regards, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you once again and we look forward to welcoming you back soon. Best regards, Jalani Romli, General Manager
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h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Recommended, good one with mall
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Accommodation's Reply
02 Dec 2025
Dear Ms. Hetty Ellen Suwu, We would like to extend our warmest wishes to you at Hotel Santika Gresik. Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback about your stay. We are glad that you enjoyed your stay with us. If there is anything we can do to make your next stay even more memorable and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Sincerely, Jalani Romli General Manager
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Sentot K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel is comfortable to stay in, close to everywhere, the staff is very helpful.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Saint, Hotel Santika Gresik, Thank you for choosing us and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. If you have any suggestions, please do not hesitate to let us know. All our staff will do their best to make your next stay even more comfortable and pleasant. Thank you once again for choosing us and we look forward to welcoming you back soon. Best regards, Gerald Romley, General Manager
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Tantiana n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Everything is in accordance with hotel service standards.
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Accommodation's Reply
05 Nov 2025
Dear Ms. Tantiyana N, Sincerely yours, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Best regards, Jalani Romli, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The staff at Hotel Mas Humam are very friendly, kind, and professional in housekeeping work.
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Accommodation's Reply
05 Oct 2025
Dear Mr. Aditya, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Santika Gresik

Traveloka (1,733)
Other sources (6)
8.6
Very Good
From 1,733 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.9

People often mention about Hotel Santika Gresik
All
Bedroom (43)
Staff Friendliness (42)
Variety (41)
Ambiance (37)
Room Space (37)
Bathroom (37)
Family Friendly (36)
Hotel Area (36)
Taste (36)
Accessibility (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Santika Gresik

Number of reviews per page
20
40
Customer reviews
m***r
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the interior is nice, but the room cleanliness needs to be improved, for example, with curtains and bed linens. Incidentally, there was a wedding there, and the room faced the venue, so the music was quite loud. The lobby should be cooler, considering the heat in Gresik.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We extend our warmest greetings from all the staff at Mysantika Hotel. Thank you for staying with us and for taking the time to share your valuable feedback. We are delighted that you appreciated the warm and friendly service from our staff. However, we apologize for the untidy curtains, insufficient cleaning of the hallways, and the noise from the wedding that may have disturbed your sleep. We appreciate your feedback regarding the air conditioning temperature in the lobby. Please let us know if you have any suggestions to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back again. For special offers and discounts, please visit www.Mysantika.com or download the Mysantika app. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Gerani Romuli
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alwi r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel staff are very friendly, free Netflix directly from the hotel account, and there is Wi-Fi on every floor.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Alwi R., Thank you very much for your stay at Santika Gresik Hotel. We appreciate you choosing our hotel and taking the time to share your valuable feedback. We are delighted to hear that you enjoyed a comfortable stay. Please let us know if you have any requests to make your next stay even more comfortable and memorable. We look forward to welcoming you again. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. This app offers many conveniences and benefits. Thank you again, and we hope to see you soon. Sincerely, General Manager Jaerani Romlý
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and comfortable hotel service
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Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. A*l, This is a message from Mysantika Gresic Hotel expressing our deepest gratitude for your stay and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any further requests. We are happy to assist you in making your next stay even more comfortable and enjoyable. We look forward to welcoming you again. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. The app offers many additional features and special offers. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
I stayed at this hotel during Eid al-Fitr with my son, and overall we had a pleasant experience. The check-in process was quick and hassle-free, which was great after a long day. One of the best things about this hotel is its direct connection to a mall. It made everything so convenient—we never had to worry about finding food or getting bored, as there were plenty of dining and entertainment options just steps away. The room was clean, comfortable, and well-maintained, making our stay relaxing. The breakfast menu was also quite varied, with many options to choose from, which we really enjoyed. The staff were friendly and welcoming throughout our stay. The only downside was the swimming pool area, which felt quite open and lacked shaded spots. It can get quite hot during the day, especially under the midday sun. As for the gym, there is one available, but it’s located in the mall and not part of the hotel’s facilities. Overall, it was a good stay and a solid choice, especially for families or anyone who values convenience and easy access to food and entertainment.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Welcome to Mysantika Gresik Hotel. Thank you for choosing our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay. We appreciate your comments regarding the lack of a covered pool and the location of the fitness center. These are important points that we will work to improve for your next stay. Please let us know if you have any further comments or requests. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers many additional features and benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jarani Romli
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Muslikhin
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The rooms are clean, the surroundings are also clean... The employees and security guards are also friendly.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. Muslim, Welcome to Mysantika Gresik Hotel. Thank you so much for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any requests. We are happy to assist you in making your next stay even more comfortable and enjoyable. We look forward to welcoming you again. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers even more convenient services and many benefits. Thank you again for your support. We hope to welcome you again. Sincerely, General Manager, Jalanee Romli
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Della A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, I think the only shortcomings are the taste of the menu and the lack of menu variety such as no sandwiches, even though they are on the mandatory hotel menu.
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Accommodation's Reply
31 Mar 2026
Dear Ms. Della A: Welcome to Grisay Santika Hotel. Thank you for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Please let us know if you have any requests. We will do our best to ensure you have an even more comfortable and enjoyable stay next time. We look forward to welcoming you back. For better deals on your next stay, please visit www.Mysantika.com and download the Mysantika app. This app offers even more convenient benefits. Thank you again for your support. We hope to see you again soon. General Manager, Jaerani Romli
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Comfortable, clean, varied menu choices
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. A*o, This is a message from Mysantika Gresik Hotel expressing our deepest gratitude for your stay and valuable feedback. We are delighted to hear that you enjoyed your stay. Please feel free to let us know if you have any requests; we are happy to assist you. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. You will find it easier to use and enjoy many benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This is my 3rd time coming here... Always include breakfast when I come here because the menu is extensive and delicious... Got it on the 11th floor where the TV picture wasn't good, it was crunchy.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. Di*i, This is a message from Mysantika Gresik Hotel expressing our deepest gratitude for your stay with us and for your valuable feedback. We are delighted to hear that you enjoyed your time at our hotel. Please feel free to let us know if you have any requests. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. For better rates on your next stay, please visit www.Mysantika.com and download the Mysantika app. You will find it easier to use and enjoy many benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The overall experience was worth the price!
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. R*a, Sincerely yours from Mysantika Gresik Hotel. Thank you so much for your stay and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel. If you have any requests, please do not hesitate to let us know. We are happy to assist you. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. This app offers many conveniences and benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
On behalf of Mas Humam as a cleaning service, he has provided very good and friendly service.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms. D*y, Greetings from Mysantika Gresik Hotel. Thank you very much for your stay and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. If you have any further requests, please do not hesitate to let us know. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app offers even more convenient benefits. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I've been visiting my in-laws in Gresik since my first child until recently, when my second child came, I've always stayed here whenever I've been in Gresik. The location is right next to the mall, making it super easy to buy anything and find food and snacks. The staff are incredibly friendly, the rooms are clean and spacious, the bathrooms are spotless, and the amenities are complete. The swimming pool is spotless, and my husband and kids loved swimming. The breakfast is great, the food is delicious, and my family and I all got along well. Actually, staying two nights wasn't enough. God willing, I'll stay here again if I'm in Gresik. Thank you, Santika Gresik.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, The entire staff of Mysantika Grand Chic Hotel extends its warmest greetings. Thank you very much for your stay and for your valuable feedback. We are delighted that you enjoyed your stay. If you have any requests, please do not hesitate to let us know. We are happy to assist you. We will do our best to make your next stay even more comfortable and memorable. We look forward to welcoming you back. To book your next stay at a better price, please visit www.Mysantika.com and download the Mysantika app. The app features exclusive offers and a variety of booking options. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Book a deluxe king suite, comfortable for families because of the dividing wall. It's a convenient staycation option because it's directly connected to the mall, and there's a Transmart, so groceries are close by. There's no baby crib available yet, but it's recommended that you provide one since many families staying with babies are staying. Overall, the hotel is good, and the staff are friendly.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Thank you for choosing Mysantika Gresik. We are very grateful for your selection and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed a comfortable stay. We especially appreciate your valuable comment regarding the baby cot. We will use this feedback to improve our child-friendly facilities in the future. Please let us know if you have any requests to make your next stay even more comfortable and memorable. We look forward to welcoming you back. For your next stay, please visit www.Mysantika.com and download the Mysantika app. We offer even better booking services. Thank you again for your support. We look forward to welcoming you back. Sincerely, General Manager, Jaerani Romlý
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Mohammad T. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
quite good, just need to improve the friendliness of the staff
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Accommodation's Reply
05 Jan 2026
Dear Mr. Mohammad T.M., From Santika Gresik Hotel, we respectfully thank you for choosing us as your accommodation and for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
A hotel with excellent service, spacious and cool rooms. The breakfast is excellent. Definitely recommended. Thank you to the hotel staff. 🫰
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Accommodation's Reply
05 Jan 2026
Dear Ariana, Warm greetings from Santika Gresik Hotel. Thank you for choosing us as the venue for your seminar and thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 19 week(s) ago
The food was very bad, cold fried rice, cold fried egg, salty stir-fried vegetables, little variety, not up to the standard of the Santika Hotel which is famous for its delicious food.
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Accommodation's Reply
02 Apr 2026
Dear Guest, A message from all the staff at Mysantika Hotel. Thank you for staying with us and for providing your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We are always striving to improve our services and products. To book your next stay and avail better rates, please visit www.Mysantika.com and download the Mysantika app. The app offers more exclusive features and benefits. Thank you for your continued support. We look forward to welcoming you back again. Sincerely, General Manager, Jaerani Romlý
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astri k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Unfortunately the toothbrush provided is 1 cm.
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Accommodation's Reply
02 Dec 2025
Dear Ms. Astri Kusumawati, Warmest regards, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you once again and we look forward to welcoming you back soon. Best regards, Jalani Romli, General Manager
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h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Recommended, good one with mall
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Accommodation's Reply
02 Dec 2025
Dear Ms. Hetty Ellen Suwu, We would like to extend our warmest wishes to you at Hotel Santika Gresik. Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback about your stay. We are glad that you enjoyed your stay with us. If there is anything we can do to make your next stay even more memorable and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Sincerely, Jalani Romli General Manager
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Sentot K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel is comfortable to stay in, close to everywhere, the staff is very helpful.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Saint, Hotel Santika Gresik, Thank you for choosing us and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. If you have any suggestions, please do not hesitate to let us know. All our staff will do their best to make your next stay even more comfortable and pleasant. Thank you once again for choosing us and we look forward to welcoming you back soon. Best regards, Gerald Romley, General Manager
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Tantiana n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Everything is in accordance with hotel service standards.
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Accommodation's Reply
05 Nov 2025
Dear Ms. Tantiyana N, Sincerely yours, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Best regards, Jalani Romli, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The staff at Hotel Mas Humam are very friendly, kind, and professional in housekeeping work.
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Accommodation's Reply
05 Oct 2025
Dear Mr. Aditya, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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