Mandarin Oriental Jakarta

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9.1
/10
Exceptional
1,508 reviews

What Guests Say About Their Stay

Room Space (109)
Staff Friendliness (107)
Bedroom (105)
Bathroom (100)

H***n

9.4
/ 10
A truly memorable and wonderful experience. From the moment I stepped out of the vehicle, I was greeted by the friendly staff, including the security guard. The receptionist was friendly. The room was immaculate, with a view of the Welcome Monument. The room was spotlessly clean with impeccable interior design. I stayed for two nights and thoroughly enjoyed the ambiance. Room service was excellent. The checkout process was very quick. In conclusion, from the moment I stepped out of the vehicle in the hotel lobby until I checked out after a two-night stay, this hotel left no room for negative comments. For me, everything was very satisfying. Awesome!
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M***a

10.0
/ 10
This place is perfect for a staycation! The rooms are clean, the vibe is comfortable, and the service is top-notch. I'll definitely be back!
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M***a

10.0
/ 10
This hotel is very comfortable, with clean and tidy rooms. The friendly service makes you feel at home during your stay. Recommended!
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N***g

10.0
/ 10
Very comfortable and quiet. We spent our honeymoon at Mandarin Oriental Jakarta. The service and cleanliness were excellent. Thanks.

L***o

10.0
/ 10
A respectable hotel that offers outstanding hospitality. Food offer was delicious and well presented. Thanks to Grace, Virella and all who made the stay exceptional.
In the Area
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Jalan M.H. Thamrin, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Mandarin Oriental Jakarta is a good choice when you are visiting Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Mandarin Oriental Jakarta

Jalan M.H. Thamrin, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310
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Lobby Mandarin Oriental Jakarta
Lobby 2 Mandarin Oriental Jakarta

Discover More About Mandarin Oriental Jakarta

Discover the Luxury of Mandarin Oriental Jakarta

Experience unparalleled luxury and impeccable service at the Mandarin Oriental Jakarta, a premier destination for discerning travelers seeking an unforgettable stay in the heart of Indonesia's vibrant capital. This exquisite hotel offers a sophisticated urban retreat, blending timeless elegance with modern comforts. Whether you're visiting for business or leisure, the Mandarin Oriental Jakarta promises an exceptional experience, from its prime location to its world-class amenities and dining options. Room rates at Mandarin Oriental Jakarta start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mandarin Oriental Jakarta Location

Nestled in the bustling heart of Jakarta Pusat, the Mandarin Oriental Jakarta enjoys a prime location that places you at the center of the city's dynamic energy. Situated at Jalan M.H. Thamrin, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310, the hotel is conveniently located just a short distance from the city center, offering easy access to major business districts, premier shopping destinations, and cultural landmarks. The atmosphere surrounding the Mandarin Oriental Jakarta is one of sophisticated urban living, with the hotel itself providing a tranquil oasis amidst the city's vibrant pulse. Its central position makes it an ideal base for exploring all that Jakarta has to offer, from its historical sites to its modern marvels.

Mandarin Oriental Jakarta Facilities & Services

Facilities for guests at Mandarin Oriental Jakarta are designed to cater to every need, ensuring a comfortable and enriching stay. * **Swimming Pool:** Take a refreshing dip in the outdoor swimming pool, a perfect spot to unwind and soak up the sun. Operating hours are from 6:00 AM to 8:00 PM. * **Fitness Center:** Maintain your workout routine at the state-of-the-art fitness center, equipped with modern exercise machines. Open 24 hours. * **Spa and Wellness Center:** Indulge in rejuvenating treatments and therapies at the luxurious spa, designed to promote relaxation and well-being. Prices vary depending on the treatment, with a 60-minute massage starting around PHP 1,500. Operating hours are from 9:00 AM to 10:00 PM. * **Business Center:** For business travelers, a fully equipped business center is available to assist with your professional needs. * **Concierge Services:** The dedicated concierge team is available 24/7 to assist with reservations, tour bookings, and any other requests. * **Complimentary Wi-Fi:** Stay connected with complimentary high-speed Wi-Fi throughout the hotel. * **Parking:** The hotel offers free parking for guests, a convenient amenity for those arriving by car.

Mandarin Oriental Jakarta Room Types

Discover a range of exquisite accommodations with the diverse room types of Mandarin Oriental Jakarta, each meticulously designed to offer comfort and style. * **Deluxe Room:** These elegantly appointed rooms offer a choice of city views, featuring a plush king or twin beds, a spacious work desk, and a luxurious bathroom with a bathtub. Available as non-smoking. * **Executive Room:** Offering enhanced space and amenities, Executive Rooms provide stunning city vistas and include all the comforts of a Deluxe Room, plus access to the Executive Lounge. Features a bathtub. Available as non-smoking. * **Oriental Suite:** Experience the pinnacle of luxury in the Oriental Suite, boasting separate living and sleeping areas, panoramic city views, and an opulent bathroom complete with a bathtub. Available as non-smoking. * **Presidential Suite:** The most exclusive accommodation, the Presidential Suite offers unparalleled space, breathtaking views, and bespoke services, including a lavish bathroom with a bathtub. Available as non-smoking. Please note that pet-friendly rooms are not available at Mandarin Oriental Jakarta.

Mandarin Oriental Jakarta Dining & Restaurants

Savor a culinary journey at Mandarin Oriental Jakarta, where exceptional dining experiences await. * **Li Li:** Indulge in authentic Cantonese cuisine at Li Li, known for its exquisite dim sum and traditional dishes. Estimated price per person: PHP 1,200 - PHP 2,500. Operating hours: Lunch 11:30 AM - 2:30 PM, Dinner 6:30 PM - 10:30 PM. * **Satoo:** Experience a vibrant international buffet at Satoo, featuring live cooking stations and a wide array of global flavors. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: Breakfast 6:00 AM - 10:00 AM, Lunch 12:00 PM - 3:00 PM, Dinner 6:00 PM - 10:00 PM. * **The Lounge:** Enjoy light snacks, afternoon tea, and expertly crafted cocktails in a sophisticated setting at The Lounge. Estimated price per person: PHP 500 - PHP 1,000. Operating hours: 9:00 AM - 11:00 PM. * **Azure Bar:** Unwind with a selection of premium beverages and stunning city views at the chic Azure Bar. Estimated price per person: PHP 700 - PHP 1,200. Operating hours: 5:00 PM - 1:00 AM.

Mandarin Oriental Jakarta Nearby Attractions and Activities

Explore the vibrant surroundings of Mandarin Oriental Jakarta with these popular nearby attractions and activities. * **National Monument (Monas):** A towering symbol of Indonesia's independence, offering panoramic views of the city from its observation deck. * **Istiqlal Mosque:** The largest mosque in Southeast Asia, a magnificent architectural marvel and a significant religious site. * **Jakarta Cathedral:** Located opposite Istiqlal Mosque, this beautiful Roman Catholic cathedral is a testament to religious harmony. * **National Museum of Indonesia:** Discover the rich history and diverse culture of Indonesia through its extensive collection of artifacts. * **Grand Indonesia Shopping Town:** A premier shopping destination offering a vast array of international and local brands, dining options, and entertainment. If you are looking for other activities around Mandarin Oriental Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Mandarin Oriental Jakarta from the Airport

Navigating your journey to the Mandarin Oriental Jakarta is made convenient with several transportation options. The airport transfer service of Mandarin Oriental Jakarta ensures a seamless arrival. * **Hotel Private Airport Transfer:** For the utmost convenience and comfort, the hotel offers a private airport transfer service. This can be arranged in advance through the hotel. Estimated cost: PHP 1,000 - PHP 1,500. * **Metered/Coupon Taxis:** Taxis are readily available at the airport. Ensure you use official airport taxis or coupon taxis for fair pricing. Estimated cost: PHP 300 - PHP 500, depending on traffic. * **Ride-hailing Services:** You can book a ride through various ride-hailing services available in Jakarta. Estimated cost: PHP 250 - PHP 450, depending on traffic and service type. * **Airport Premium Buses:** Several airport bus services operate from the airport to various points in the city. From the drop-off point, you may need to take a short taxi or ride-hailing service to the hotel. Estimated cost: PHP 50 - PHP 150 for the bus. For a stress-free journey, consider booking airport transfer services or the Mandarin Oriental Jakarta airport transfer in advance.

Summary of Why You Should Choose to Stay at Mandarin Oriental Jakarta

Choosing the Mandarin Oriental Jakarta means opting for an experience defined by luxury, convenience, and exceptional service. The availability of rooms at Mandarin Oriental Jakarta ensures that your perfect stay is within reach. * **Prime Location:** Situated in the heart of Jakarta Pusat, offering easy access to business, shopping, and cultural attractions. * **Luxurious Accommodations:** Elegantly appointed rooms and suites designed for ultimate comfort and style, many featuring bathtubs. * **World-Class Dining:** A diverse selection of on-site restaurants and bars offering international and local culinary delights. * **Exceptional Facilities:** A comprehensive range of amenities including a swimming pool, fitness center, and spa to enhance your stay. * **Impeccable Service:** Renowned for its warm hospitality and attentive service, ensuring a memorable experience. Ready to experience the best of Jakarta? Book budget hotels in Jakarta and discover the unparalleled luxury of Mandarin Oriental Jakarta. You can also Easily book domestic and international flights at low prices to complete your travel plans. Booking Mandarin Oriental Jakarta through Traveloka offers a seamless and rewarding way to secure your dream getaway.

All facilities in Mandarin Oriental Jakarta

Bar, Cafe and Lounge Mandarin Oriental Jakarta
Bar, Cafe and Lounge
Swimming Pool Mandarin Oriental Jakarta
Swimming Pool
Entertainment Facility Mandarin Oriental Jakarta
Entertainment Facility
Fitness Center Mandarin Oriental Jakarta
Fitness Center
Functional Hall Mandarin Oriental Jakarta
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER

Transportation

  • Airport transfer
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • Free WiFi

Kids and Pets

  • CRIBS
  • Highchairs

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Mandarin Oriental Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

General Check-in Instructions

Merespon terhadap keputusan Kepala Dinas Pariwisata dan Ekonomi Kreatif Provinsi Daerah Khusus Ibukota Jakarta Nomor 586 Tahun 2021, tentang Pembatasan Kegiatan Masyarakat Level 3 Corona Virus Disease 2019, menetapkan pemberlakuan untuk pengunjung usia di bawah 12 (dua belas) tahun harus menunjukkan hasil negatif antigen (H-1)/PCR (H-2).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental Jakarta
272
Number of floors in Mandarin Oriental Jakarta
26
Another facilities in Mandarin Oriental Jakarta
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Mandarin Oriental Jakarta

What are available facilities at Mandarin Oriental Jakarta?
There are top facilites at Mandarin Oriental Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental Jakarta?
The standard check-in time at Mandarin Oriental Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental Jakarta provide breakfast?
Yes, Mandarin Oriental Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental Jakarta?
Mandarin Oriental Jakarta is a 5.0-star hotel.
How many floors does Mandarin Oriental Jakarta have?
Mandarin Oriental Jakarta has 26 floors.
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More Reviews from Other Guests in Mandarin Oriental Jakarta

9.1
Exceptional
From 1,508 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Mandarin Oriental Jakarta
All
Staff Friendliness (75)
Room Space (73)
Bedroom (68)
Bathroom (66)
Ambiance (63)
Hotel Area (62)
Distance to City Center (61)
Taste (59)
Accessibility (57)
Surroundings (55)
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Traveler Reviews Mandarin Oriental Jakarta

Number of reviews per page
20
40
Customer reviews
Amin A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The parking is unsafe, and a cat got into my car's hood. This is a terrible situation for a luxury hotel like this.
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H***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
A truly memorable and wonderful experience. From the moment I stepped out of the vehicle, I was greeted by the friendly staff, including the security guard. The receptionist was friendly. The room was immaculate, with a view of the Welcome Monument. The room was spotlessly clean with impeccable interior design. I stayed for two nights and thoroughly enjoyed the ambiance. Room service was excellent. The checkout process was very quick. In conclusion, from the moment I stepped out of the vehicle in the hotel lobby until I checked out after a two-night stay, this hotel left no room for negative comments. For me, everything was very satisfying. Awesome!
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Such a wonderful experience, the staff is also very helpful and friendly
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T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The room is very spacious, but unfortunately, it's not very soundproof. Sounds from outside are very audible.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good for all.. food and services.
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Keep up the good hospitality for Mandarin Oriental.
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Jchandra
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It was a great stay here. The location is the best.
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M***M
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's convenient, with everything close by. Plus, the night view is beautiful.
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A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I arrived around 2:45 PM, but the receptionist told me the room wasn't ready at check-in (the receptionist had a rather sullen expression, maybe that's just how she is). Finally, when I left, I was informed that the room would be ready around 3:42 PM. At breakfast, I had to queue to get in, even though I was hungry after CFD and wanted to eat right away. I lined up from 8:20 AM to get a table around 9:00 AM, a wait of about 40 minutes. Luckily, breakfast was extended until 10:45 AM. Refilling of empty food took quite a while, even though it's a 5-star hotel, the service was slow. The food tasted average, not quite like a 5-star hotel. The food variety wasn't great (sorry, it's like a 3-star hotel). I've also stayed at the hotel next door, and the food was delicious and varied. Even though I booked less than 24 hours in advance, I WhatsApped the hotel to ask for a compliment because it was my husband's birthday. I was given a greeting mirror, cake-like towels, and a cake. Around 7:00 PM, housekeeping came to my room to ask if there were any shortcomings. I asked for four bottles of mineral water and two towels (whether as an apology for the late check-in or simply because that's the standard operating procedure). Because of the late check-in, we were also given a late check-out until 3:00 PM. The swimming pool is open until 9:00 PM, and the lifeguards are on standby—not just on standby, but actually supervising the swimmers (really responsible lifeguards). But overall, the service was good. The staff were friendly, from the security guard at the front check-in, but I was a little uncomfortable with the lady at reception. The breakfast staff were also friendly, always asking if there were any requests (the guy with the thick, center-parted hair, who, sorry, has slightly slanted eyes). As for suggestions, please improve the taste of the food and provide more variety, as this is a 5-star hotel located right in the heart of the capital, where guests aren't just anyone, as I see many expats visiting. Also, please split up the breakfast restaurant during peak season to avoid crowding in one area, as some guests may be in a hurry. Please also provide a designated person for the gym, as not everyone knows how to use the equipment. Thank you.
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is very close to the GI, making it a great place to bring children and walk to the GI. The staff is very friendly and helpful. As for the food, I think it's more suitable for foreigners.
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1 people find it helpful
E***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Nice, clean, comfortable, big room
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3 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This place is perfect for a staycation! The rooms are clean, the vibe is comfortable, and the service is top-notch. I'll definitely be back!
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This hotel is very comfortable, with clean and tidy rooms. The friendly service makes you feel at home during your stay. Recommended!
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1 people find it helpful
Aswil N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staffs are very friendly and the food quality is the best.
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N***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very comfortable and quiet. We spent our honeymoon at Mandarin Oriental Jakarta. The service and cleanliness were excellent. Thanks.
1 people find it helpful
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
The room was okay, the facilities were okay. The breakfast was lacking in variety and tasted mediocre. Overall, a nice staycation during the Eid holiday.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Staff were friendly and very accommodating
Find this review helpful?
L***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
A respectable hotel that offers outstanding hospitality. Food offer was delicious and well presented. Thanks to Grace, Virella and all who made the stay exceptional.
Find this review helpful?
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The receptionist staff (the only one man at that time) was not helpful. I checked in at 2 pm for 2 nights stay and unfortunately our rooms [were] not available yet until 4.30pm. I’ll be okay if they informed [me] clearly and not let me keep asking after several times. I wish I will [have] had a late check out after this uncomfortable lateness.
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Alhadi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
A very nice hotel with spacious rooms. The service was very friendly and helpful. The facilities were very complete, although some of the equipment seemed old, but still very functional. The breakfast was varied and quite tasty. The location is right in front of the Hotel Indonesia roundabout, literally the center of Jakarta. The motorcycle parking procedures were a bit annoying, but the security guard explained everything well and was polite. Excellent hotel. Unfortunately, perhaps the only negative is the TV, which isn't a smart TV.
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Number of reviews per page
20
40

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Lobby 4 Mandarin Oriental Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.1
Exceptional
From 1,508 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Mandarin Oriental Jakarta
All
Staff Friendliness (75)
Room Space (73)
Bedroom (68)
Bathroom (66)
Ambiance (63)
Hotel Area (62)
Distance to City Center (61)
Taste (59)
Accessibility (57)
Surroundings (55)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mandarin Oriental Jakarta

Number of reviews per page
20
40
Customer reviews
Amin A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The parking is unsafe, and a cat got into my car's hood. This is a terrible situation for a luxury hotel like this.
Translated by Google Icon
See original
Find this review helpful?
H***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
A truly memorable and wonderful experience. From the moment I stepped out of the vehicle, I was greeted by the friendly staff, including the security guard. The receptionist was friendly. The room was immaculate, with a view of the Welcome Monument. The room was spotlessly clean with impeccable interior design. I stayed for two nights and thoroughly enjoyed the ambiance. Room service was excellent. The checkout process was very quick. In conclusion, from the moment I stepped out of the vehicle in the hotel lobby until I checked out after a two-night stay, this hotel left no room for negative comments. For me, everything was very satisfying. Awesome!
Read More
Translated by Google Icon
See original
Find this review helpful?
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Such a wonderful experience, the staff is also very helpful and friendly
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Find this review helpful?
T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The room is very spacious, but unfortunately, it's not very soundproof. Sounds from outside are very audible.
Translated by Google Icon
See original
Find this review helpful?
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good for all.. food and services.
Find this review helpful?
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Keep up the good hospitality for Mandarin Oriental.
Find this review helpful?
Jchandra
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It was a great stay here. The location is the best.
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See original
Find this review helpful?
M***M
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's convenient, with everything close by. Plus, the night view is beautiful.
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See original
Find this review helpful?
A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I arrived around 2:45 PM, but the receptionist told me the room wasn't ready at check-in (the receptionist had a rather sullen expression, maybe that's just how she is). Finally, when I left, I was informed that the room would be ready around 3:42 PM. At breakfast, I had to queue to get in, even though I was hungry after CFD and wanted to eat right away. I lined up from 8:20 AM to get a table around 9:00 AM, a wait of about 40 minutes. Luckily, breakfast was extended until 10:45 AM. Refilling of empty food took quite a while, even though it's a 5-star hotel, the service was slow. The food tasted average, not quite like a 5-star hotel. The food variety wasn't great (sorry, it's like a 3-star hotel). I've also stayed at the hotel next door, and the food was delicious and varied. Even though I booked less than 24 hours in advance, I WhatsApped the hotel to ask for a compliment because it was my husband's birthday. I was given a greeting mirror, cake-like towels, and a cake. Around 7:00 PM, housekeeping came to my room to ask if there were any shortcomings. I asked for four bottles of mineral water and two towels (whether as an apology for the late check-in or simply because that's the standard operating procedure). Because of the late check-in, we were also given a late check-out until 3:00 PM. The swimming pool is open until 9:00 PM, and the lifeguards are on standby—not just on standby, but actually supervising the swimmers (really responsible lifeguards). But overall, the service was good. The staff were friendly, from the security guard at the front check-in, but I was a little uncomfortable with the lady at reception. The breakfast staff were also friendly, always asking if there were any requests (the guy with the thick, center-parted hair, who, sorry, has slightly slanted eyes). As for suggestions, please improve the taste of the food and provide more variety, as this is a 5-star hotel located right in the heart of the capital, where guests aren't just anyone, as I see many expats visiting. Also, please split up the breakfast restaurant during peak season to avoid crowding in one area, as some guests may be in a hurry. Please also provide a designated person for the gym, as not everyone knows how to use the equipment. Thank you.
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is very close to the GI, making it a great place to bring children and walk to the GI. The staff is very friendly and helpful. As for the food, I think it's more suitable for foreigners.
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1 people find it helpful
E***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Nice, clean, comfortable, big room
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3 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This place is perfect for a staycation! The rooms are clean, the vibe is comfortable, and the service is top-notch. I'll definitely be back!
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This hotel is very comfortable, with clean and tidy rooms. The friendly service makes you feel at home during your stay. Recommended!
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1 people find it helpful
Aswil N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staffs are very friendly and the food quality is the best.
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N***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very comfortable and quiet. We spent our honeymoon at Mandarin Oriental Jakarta. The service and cleanliness were excellent. Thanks.
1 people find it helpful
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
The room was okay, the facilities were okay. The breakfast was lacking in variety and tasted mediocre. Overall, a nice staycation during the Eid holiday.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Staff were friendly and very accommodating
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L***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
A respectable hotel that offers outstanding hospitality. Food offer was delicious and well presented. Thanks to Grace, Virella and all who made the stay exceptional.
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The receptionist staff (the only one man at that time) was not helpful. I checked in at 2 pm for 2 nights stay and unfortunately our rooms [were] not available yet until 4.30pm. I’ll be okay if they informed [me] clearly and not let me keep asking after several times. I wish I will [have] had a late check out after this uncomfortable lateness.
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Alhadi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
A very nice hotel with spacious rooms. The service was very friendly and helpful. The facilities were very complete, although some of the equipment seemed old, but still very functional. The breakfast was varied and quite tasty. The location is right in front of the Hotel Indonesia roundabout, literally the center of Jakarta. The motorcycle parking procedures were a bit annoying, but the security guard explained everything well and was polite. Excellent hotel. Unfortunately, perhaps the only negative is the TV, which isn't a smart TV.
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