MORAZEN Surabaya

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8.8
/10
Very Good
3,148 reviews

What Guests Say About Their Stay

Christian U.

10.0
/ 10
The 100/99 location is strategically located in the city center and close to everything. Plus, it's the only hotel in Surabaya with a private jacuzzi and sauna. A very thoughtful hotel. Perfect for relaxing.
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C***e

10.0
/ 10
The hotel staff was very friendly, especially yesterday when I had a booking issue, but the hotel staff was very helpful. Thank you, Morazen 🙏🏻
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R***i

10.0
/ 10
My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.
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w***m

9.7
/ 10
Overall, it's very good. Thank you for the good service, and keep it up.
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Verified Traveler

10.0
/ 10
Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰
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In the Area
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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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This accommodation offers:
Poolside bar
Children play area
Children pool
Laundry service
Parking
Restaurant
Elevator
Family room
ATM/Banking
Highlights at This Property
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Luxurious Ambience
Located near Downtown Area
Luxurious Jacuzzi
MORAZEN Surabaya is a 4-star hotels that has been welcoming guests since 2018. It was previously known as Grand Dafam Signature Surabaya. The accommodation went through a renovation in 2018. MORAZEN Surabaya is part of Independent. There are 172 rooms spread across 21 floors.
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What's around MORAZEN Surabaya

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About MORAZEN Surabaya

Discover MORAZEN Surabaya: Your Gateway to East Java's Charm

Welcome to MORAZEN Surabaya, a premier hotel destination in the vibrant heart of Jawa Timur, Indonesia. We are delighted to offer an exceptional experience for travelers seeking comfort, convenience, and a touch of local elegance. Room rates at MORAZEN Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

MORAZEN Surabaya Location

MORAZEN Surabaya is strategically situated in the bustling city center of Surabaya, specifically in the vibrant district of Genteng. Located at Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, our hotel offers unparalleled access to the city's key business, shopping, and cultural hubs. We are approximately 25 kilometers from Juanda International Airport (SUB), a journey that typically takes around 45 minutes to an hour depending on traffic. For those arriving by car, we are conveniently located near major thoroughfares, making your arrival seamless. The atmosphere surrounding MORAZEN Surabaya is one of dynamic urban energy, yet our location provides a tranquil retreat from the city's hustle and bustle. You'll find yourself within easy reach of prominent landmarks and commercial centers, perfect for both business and leisure travelers.

MORAZEN Surabaya Facilities & Services

Facilities for guests at MORAZEN Surabaya are designed to enhance your stay with comfort and convenience. We pride ourselves on offering a comprehensive range of amenities to cater to every need.
  • Swimming Pool: Take a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all hotel guests.
  • Fitness Center: Maintain your workout routine at our well-equipped fitness center, available 24/7 for your convenience.
  • Spa and Wellness Center: Indulge in rejuvenating treatments at our spa, offering a variety of massages and therapies. The spa is open from 10:00 AM to 9:00 PM, with prices starting from PHP 1,500 for a 60-minute massage.
  • Business Center: For our corporate guests, a fully equipped business center is available with printing and secretarial services. Operating hours are from 8:00 AM to 6:00 PM on weekdays.
  • Meeting and Event Facilities: We offer versatile spaces for conferences, meetings, and social events, equipped with modern audiovisual technology.
  • Free Wi-Fi: Stay connected throughout the hotel with our complimentary high-speed Wi-Fi access.
  • Concierge Services: Our dedicated concierge team is available 24/7 to assist with tour bookings, transportation arrangements, and local recommendations.
  • Restaurant and Bar: Enjoy exquisite dining options and refreshing beverages at our on-site dining establishments.
  • Complimentary Parking: We offer free parking space for guests who are traveling by car.

MORAZEN Surabaya Room Types

Discover a range of accommodations designed to suit every traveler's preference. The room types of MORAZEN Surabaya offer comfort and style, ensuring a restful stay.
  • Deluxe Room: These elegantly appointed rooms feature a comfortable king-sized or twin beds, offering city views. Available in smoking and non-smoking options. Some Deluxe rooms include a bathtub.
  • Executive Room: Slightly more spacious than the Deluxe, Executive Rooms provide enhanced amenities and city views. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Suite: Our luxurious Suites offer separate living and sleeping areas, providing ample space and privacy. Enjoy panoramic city views from your suite. Bathtub included.
  • Family Suite: Ideal for families, these suites feature multiple beds and spacious layouts to accommodate everyone comfortably. City views are standard. Bathtub included.
All rooms are non-smoking by default, with designated smoking areas available. Please inquire about pet-friendly options, though additional cleaning fees may apply.

MORAZEN Surabaya Dining & Restaurants

Savor a culinary journey at MORAZEN Surabaya, where diverse flavors and delightful ambiances await.
  • The Grand Brasserie: Our main dining restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and international cuisine for lunch and dinner. Estimated price per person for lunch/dinner is PHP 800. Open daily from 6:00 AM to 10:00 PM.
  • Skyline Lounge: Enjoy breathtaking city views and a selection of cocktails, wines, and light snacks at our rooftop bar. Open from 5:00 PM to 1:00 AM. Small bites start from PHP 300.
  • Coffee Corner: A cozy spot for freshly brewed coffee, pastries, and light refreshments. Open from 7:00 AM to 7:00 PM. Coffee prices start from PHP 150.

MORAZEN Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding attractions, easily accessible from MORAZEN Surabaya.
  • Tugu Pahlawan (Heroes Monument): A significant historical landmark commemorating the Battle of Surabaya.
  • House of Sampoerna: A museum and former cigarette factory offering a glimpse into Surabaya's industrial past.
  • Surabaya Town Square (Sutos): A popular lifestyle and entertainment complex with shops, restaurants, and cinemas.
  • Ampel Mosque and Old City: Immerse yourself in the rich cultural and religious heritage of Surabaya's historic district.
  • Mangrove Forest Wonorejo: Experience the natural beauty of Surabaya's mangrove ecosystem, perfect for a peaceful escape.
If you are looking for other activities around MORAZEN Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to MORAZEN Surabaya from the Airport

Reaching MORAZEN Surabaya from Juanda International Airport (SUB) is convenient with several transportation options.
  • Hotel Airport Transfer Service: MORAZEN Surabaya offers a dedicated airport transfer service for a seamless and comfortable journey. Rates start from PHP 1,200. Please book in advance through our concierge.
  • Metered Taxis: Official airport taxis are readily available outside the arrival terminals. The estimated fare to MORAZEN Surabaya is between PHP 300 to PHP 400, depending on traffic.
  • Ride-hailing Services: You can book a ride-hailing service through your smartphone app. Pick-up points are designated outside the arrival halls. Fares are comparable to metered taxis.
  • Airport Shuttle Buses: While less direct, some airport shuttle services may operate routes that can connect you to public transport closer to the hotel.
For a stress-free arrival, consider the MORAZEN Surabaya airport transfer for a guaranteed comfortable ride.

Summary of Why You Should Choose to Stay at MORAZEN Surabaya

Choosing MORAZEN Surabaya means opting for a memorable and comfortable stay in the heart of East Java. We offer an exceptional blend of modern amenities, excellent service, and a prime location.
  • Prime Location: Easily access Surabaya's business districts, shopping centers, and cultural attractions.
  • Comfortable Accommodations: A variety of well-appointed rooms and suites to suit your needs. Check for Room availability at MORAZEN Surabaya.
  • Excellent Facilities: Enjoy our swimming pool, fitness center, and dining options.
  • Exceptional Service: Our dedicated staff is committed to making your stay enjoyable.
  • Convenient Access: Easy transportation options to and from the airport and around the city.
Experience the best of Surabaya by choosing MORAZEN Surabaya for your next trip. For the best rates and seamless reservations, consider Booking MORAZEN Surabaya through Traveloka.

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All facilities in MORAZEN Surabaya

Facility

  • Poolside bar
  • Children play area
  • Children pool
Others MORAZEN Surabaya
Others

Meals & Dining

  • Breakfast
  • Poolside Bar

Public Facilities

  • Coffee/Tea in common areas
  • Elevator
  • Safety deposit box
  • Coffee shop
  • Room service
  • Restaurant

Accommodation Facilities

  • Car park
  • Family room

Activity & Leisure

  • Children's play area
  • Hot tub
  • Sauna
  • Spa

Guest Services

  • Front desk
  • Bellboy service
  • Laundry Service
  • 24-hour security
  • 24-hour front desk

Nearby Facilities

  • ATM/Bank

Connectivity

  • Wi-Fi
  • Wi-Fi in public areas

Family & Kids

  • Children's pool

Transportation

  • Valet parking
  • Area shuttle

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in MORAZEN Surabaya

Important Notice

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at MORAZEN Surabaya
172
Number of floors in MORAZEN Surabaya
21
Another facilities in MORAZEN Surabaya
Breakfast, Poolside Bar, Coffee/Tea in common areas, Elevator, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What is normal check-in & check-out time at MORAZEN Surabaya?
The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of MORAZEN Surabaya?
MORAZEN Surabaya is a 4.0-star hotel.
How many floors does MORAZEN Surabaya have?
MORAZEN Surabaya has 21 floors.
How many rooms are available at MORAZEN Surabaya?
MORAZEN Surabaya has 172 rooms in total.
What do past guests say about MORAZEN Surabaya?
MORAZEN Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in MORAZEN Surabaya

Overall Ratings & Reviews MORAZEN Surabaya

Traveloka (3,121)
Other sources (27)
8.9
Very Good
From 3,121 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about MORAZEN Surabaya
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Staff Friendliness (185)
Distance to City Center (169)
Bedroom (161)
Room Space (153)
Ambiance (149)
Bathroom (148)
Hotel Area (148)
Variety (147)
Taste (146)
Family Friendly (138)
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Traveler Reviews MORAZEN Surabaya

Number of reviews per page
20
40
Customer reviews
Nisara F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Because I always stay here for work, and I've brought my family to stay here before. I came back this time, and of course, all the facilities are great. The service is undeniable, always excellent. The receptionist, room service, restaurant staff, and fitness center are also excellent. My son is hooked. Coincidentally, this time it was my birthday, and my note for a complimentary slice of birthday cake wasn't given, but it's okay. Oh yeah, the breakfast is always delicious and has a wide variety.
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Christian U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staying here ended up being extended because it was comfortable and complete, especially since the location is very close to everywhere.
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Accommodation's Reply
17 Oct 2026
Dear Mr. Christian U., Thank you for taking the time to share your experience at Morasen Hotel Surabaya. We are delighted to hear that the comfort, comprehensive facilities, and excellent location made you feel at home and prompted you to extend your stay. Your compliments mean a lot to us and motivate our entire team to strive for the best service and continue to provide memorable stays. We look forward to welcoming you again on your next visit for another impressive experience. Sincerely, Trio, Hotel Manager, Morasen Hotel Surabaya
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Christian U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The 100/99 location is strategically located in the city center and close to everything. Plus, it's the only hotel in Surabaya with a private jacuzzi and sauna. A very thoughtful hotel. Perfect for relaxing.
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Accommodation's Reply
17 Oct 2026
Dear Mr. Christian U., Thank you for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed Morazine Surabaya's excellent location in the heart of the city, as well as our wellness facilities that helped you feel comfortable and relaxed throughout your stay. Your compliments on our attention to detail and guest comfort mean a great deal to our team. We will continue to strive to provide comfortable, enjoyable, and memorable stays for all our guests. We look forward to welcoming you back to Morazine Surabaya for an even more enjoyable and relaxing experience. Sincerely, Trio, Hotel Manager, Morazine Surabaya
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Made G. D. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are nice, the food is delicious.
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Accommodation's Reply
17 Oct 2026
Dear Mr. Made G.D.M., Thank you for taking the time to write a review for us. We are delighted to hear that you were satisfied with the comfort of the rooms and the food we served during your stay at Morasen Hotel Surabaya. Your compliments mean a lot to us and encourage our entire team to strive to provide the best service and create memorable stays for all guests. We hope you will return to stay at Morasen Hotel Surabaya again in the future. Sincerely, Trio, Hotel Manager, Morasen Hotel Surabaya
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you, it's really cool, sis. Good luck! 😍
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1 people find it helpful
Accommodation's Reply
17 Oct 2026
Dear Valued Guest, Thank you for your kind words and wonderful support! We are delighted to know that you had a great experience at MORAZEN Surabaya. Your appreciation means a lot to our team and motivates us to continue providing warm hospitality and memorable experiences for all our guests. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. 😍 Warm regards, Trio Hotel Manager MORAZEN Surabaya
h***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I ordered a non-smoking room, but I got a smoking room. Even after spraying, the cigarette smell was still there.
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2 people find it helpful
Accommodation's Reply
17 Oct 2026
Dear Mr./Ms. H*i, Thank you for taking the time to provide your feedback. We apologize for the inconvenience caused by the cigarette smell in your room, despite our spraying efforts. We understand the importance of comfort and the suitability of the room type to your booking request. This feedback is crucial for us to improve our room management and ensure continued guest comfort. We appreciate your suggestion and hope to provide a better stay experience on your next visit to Morazine Surabaya. Sincerely, Trio, Hotel Manager, Morazine Surabaya
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C***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly, especially yesterday when I had a booking issue, but the hotel staff was very helpful. Thank you, Morazen 🙏🏻
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Accommodation's Reply
17 Oct 2026
Dear Mr./Ms. D*a, Thank you for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed your stay at Morasen Surabaya. From the ambiance of the lobby and the comfort of your room to the food we served, your compliments mean a great deal to us and motivate our entire team to continue providing the best service and memorable experiences. We hope you will return to Morasen Surabaya again for a similarly impressive experience. Sincerely, Trio, Hotel Manager, Morasen Surabaya
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very satisfied staying here, from the lobby, rooms, food did not disappoint.
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Accommodation's Reply
17 Oct 2026
Dear Mr./Ms. D*a, Thank you for taking the time to write such a wonderful review. We are delighted to hear that you enjoyed your stay at Morasen Surabaya. From the ambiance of the lobby and the comfort of your room to the food we served, your compliments mean a great deal to us and motivate our entire team to continue providing the best service and memorable experiences. We hope you will return to Morasen Surabaya again for a similarly impressive experience. Sincerely, Trio, Hotel Manager, Morasen Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Good place, good location, good hospitality.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your positive review. We are delighted to know that you enjoyed our convenient location, found MORAZEN Surabaya to be a good place to stay, and appreciated our hospitality. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering warm and exceptional service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
m***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the food is delicious.
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1 people find it helpful
Accommodation's Reply
05 Sep 2026
Dear Mr./Ms. m*h, Thank you very much for your review and compliments. We are delighted to hear that you were impressed with the warm hospitality of our team and the food we served. This positive feedback encourages us to continue striving to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Hotel Morasen Surabaya next time. Sincerely, Trio, Hotel Manager
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l***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff is very friendly and personal. Quick response too.
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Accommodation's Reply
03 Sep 2026
Dear l***a, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and attentive, and that you appreciated our prompt response during your stay. Your kind words are truly appreciated and serve as great motivation for our team to continue providing warm, personalized, and responsive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Theofanny K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The staff is very friendly and helpful.
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Accommodation's Reply
28 Aug 2026
Dear Ms. Theofanny K, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and helpful during your stay at MORAZEN Surabaya. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering warm and attentive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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Yoli e. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Perfect stay in Surabaya, very recommended.
1 people find it helpful
Accommodation's Reply
23 Aug 2026
Dear Ms. Yoli E. N., Thank you for taking the time to share your wonderful review. We are delighted to know that you had a perfect stay with us and truly appreciate your recommendation of MORAZEN Surabaya. Your kind words are greatly appreciated and serve as wonderful motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Had a wonderful stay at Morazen Surabaya. The location is great and very convenient, making it easy to get around and explore the area. The room was clean, comfortable, and nicely maintained. The service was also excellent—friendly and helpful staff throughout our stay. Breakfast had a good variety and was delicious. Overall, a very pleasant experience. Would definitely stay here again! Highly recommended.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are delighted to know that you had a pleasant stay at MORAZEN Surabaya and enjoyed our convenient location, clean and comfortable rooms, excellent service, and delicious breakfast selection. Your kind words about our friendly and helpful team are truly appreciated and serve as great motivation for us to continue delivering exceptional service and memorable experiences to all our guests. We are especially pleased to hear that you would choose to stay with us again. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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Marselina C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff [is] very friendly and [the] room [is] good and [the] food [is] good.
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Accommodation's Reply
07 Aug 2026
Dear Ms. Marselina C, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our friendly staff, comfortable room, and delicious food during your stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
W***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
I had the best experience at Morazen.
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Accommodation's Reply
03 Aug 2026
Dear W***a, Thank you for your wonderful review. We are truly delighted to know that you had the best experience during your stay at MORAZEN Surabaya. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering exceptional service and memorable experiences for every guest. We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future. Salam hangat, Trio Hotel Manager
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Rezeki R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Everything is gooddddddsssssssssss
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Accommodation's Reply
28 Jul 2026
Dear Rezeki R A, Thank you for taking the time to share your wonderful review. We are delighted to know that everything about your stay was good and that you had an enjoyable experience with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another outstanding stay in the near future. Warm regards, Trio Hotel Manager
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.
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3 people find it helpful
Accommodation's Reply
31 Jul 2026
Dear Mr./Ms. R*i, Thank you for choosing Morazen as your first accommodation and thank you for taking the time to share your wonderful experience. We are delighted to hear that the friendliness of our staff was a highlight of your stay. Your compliments on the prompt room service, the delivery of food and beverages, and the cleanliness of the room are a source of pride and motivate our entire team to continue striving for the best possible service. Positive feedback like yours means a lot to us. I will pass on this compliment to the entire team to express our gratitude for their genuine dedication to serving all guests. We hope to welcome you back to Morazen and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Trio, Hotel Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I really enjoyed my staycation here. I really enjoyed it. The food was delicious, and perhaps they could add more variety. The TV channels could also be expanded. Overall, it's okay.
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Accommodation's Reply
25 Jul 2026
Dear D***A, Thank you for taking the time to share your experience at MORAZEN Surabaya. We are delighted to know that you truly enjoyed your staycation and that you had an overall pleasant experience with us. It is also wonderful to hear that you enjoyed our food. At the same time, we sincerely appreciate your valuable suggestions regarding the variety of our menu and the selection of TV channels. Guest feedback like yours is very important to us, and we will certainly share it with the relevant teams as we continuously strive to enhance our guests' experience. Thank you once again for your kind review. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. Warm regards, Trio Hotel Manager MORAZEN Surabaya
w***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Overall, it's very good. Thank you for the good service, and keep it up.
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Accommodation's Reply
25 Jul 2026
Dear W***M, Thank you very much for your kind review and for choosing MORAZEN Surabaya. We are truly delighted to know that you had a very good overall experience during your stay. Your appreciation for our service means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering the highest standards of hospitality. Thank you as well for your encouragement. We will continue to maintain and improve the quality of our service to ensure every guest enjoys a memorable stay. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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