How many rooms are available at MORAZEN Surabaya?

MORAZEN Surabaya has 172 rooms in total.

Does MORAZEN Surabaya provide parking?

Yes, MORAZEN Surabaya provides parking. Please confirm details directly with the hotel.

What do past guests say about MORAZEN Surabaya?

MORAZEN Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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MORAZEN Surabaya

Name: MORAZEN Surabaya
Address: Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Jawa Timur, 60271, Indonesia
Rating: 8.8

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8.8

/10

Very Good

3,097 reviews

What Guests Say About Their Stay

Staff Friendliness (290)

Distance To City Center (277)

Bedroom (260)

Room Space (247)

R***i

10.0

/ 10

My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.

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w***m

9.7

/ 10

Overall, it's very good. Thank you for the good service, and keep it up.

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Verified Traveler

10.0

/ 10

Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰

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I***a

9.7

/ 10

This is my second time staying here, and it never disappoints. Thank you, Morazen.

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PUPUT N.

10.0

/ 10

When I go to Surabaya, I often stay here. It's centrally located and affordable. The lobby smells great, the rooms are clean, and the food is varied. The staff is friendly ❤️

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In the Area

See Map

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Luxurious Ambience

Located near Downtown Area

Luxurious Jacuzzi

note: hotel was previously named Grand Dafam Signature Surabaya Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in MORAZEN Surabaya

Now you can enjoy more benefits, including the option to pay near your stay date!

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around MORAZEN Surabaya

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Discover More About MORAZEN Surabaya

Discover MORAZEN Surabaya: Your Gateway to East Java's Charm

Welcome to MORAZEN Surabaya, a premier hotel destination in the vibrant heart of Jawa Timur, Indonesia. We are delighted to offer an exceptional experience for travelers seeking comfort, convenience, and a touch of local elegance. Room rates at MORAZEN Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

MORAZEN Surabaya Location

MORAZEN Surabaya is strategically situated in the bustling city center of Surabaya, specifically in the vibrant district of Genteng. Located at Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, our hotel offers unparalleled access to the city's key business, shopping, and cultural hubs. We are approximately 25 kilometers from Juanda International Airport (SUB), a journey that typically takes around 45 minutes to an hour depending on traffic. For those arriving by car, we are conveniently located near major thoroughfares, making your arrival seamless. The atmosphere surrounding MORAZEN Surabaya is one of dynamic urban energy, yet our location provides a tranquil retreat from the city's hustle and bustle. You'll find yourself within easy reach of prominent landmarks and commercial centers, perfect for both business and leisure travelers.

MORAZEN Surabaya Facilities & Services

Facilities for guests at MORAZEN Surabaya are designed to enhance your stay with comfort and convenience. We pride ourselves on offering a comprehensive range of amenities to cater to every need.

Swimming Pool:
Take a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all hotel guests.
Fitness Center:
Maintain your workout routine at our well-equipped fitness center, available 24/7 for your convenience.
Spa and Wellness Center:
Indulge in rejuvenating treatments at our spa, offering a variety of massages and therapies. The spa is open from 10:00 AM to 9:00 PM, with prices starting from PHP 1,500 for a 60-minute massage.
Business Center:
For our corporate guests, a fully equipped business center is available with printing and secretarial services. Operating hours are from 8:00 AM to 6:00 PM on weekdays.
Meeting and Event Facilities:
We offer versatile spaces for conferences, meetings, and social events, equipped with modern audiovisual technology.
Free Wi-Fi:
Stay connected throughout the hotel with our complimentary high-speed Wi-Fi access.
Concierge Services:
Our dedicated concierge team is available 24/7 to assist with tour bookings, transportation arrangements, and local recommendations.
Restaurant and Bar:
Enjoy exquisite dining options and refreshing beverages at our on-site dining establishments.
Complimentary Parking:
We offer free parking space for guests who are traveling by car.

MORAZEN Surabaya Room Types

Discover a range of accommodations designed to suit every traveler's preference. The room types of MORAZEN Surabaya offer comfort and style, ensuring a restful stay.

Deluxe Room:
These elegantly appointed rooms feature a comfortable king-sized or twin beds, offering city views. Available in smoking and non-smoking options. Some Deluxe rooms include a bathtub.
Executive Room:
Slightly more spacious than the Deluxe, Executive Rooms provide enhanced amenities and city views. Available in smoking and non-smoking options. Bathtub available in select rooms.
Suite:
Our luxurious Suites offer separate living and sleeping areas, providing ample space and privacy. Enjoy panoramic city views from your suite. Bathtub included.
Family Suite:
Ideal for families, these suites feature multiple beds and spacious layouts to accommodate everyone comfortably. City views are standard. Bathtub included.

All rooms are non-smoking by default, with designated smoking areas available. Please inquire about pet-friendly options, though additional cleaning fees may apply.

MORAZEN Surabaya Dining & Restaurants

Savor a culinary journey at MORAZEN Surabaya, where diverse flavors and delightful ambiances await.

The Grand Brasserie:
Our main dining restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and international cuisine for lunch and dinner. Estimated price per person for lunch/dinner is PHP 800. Open daily from 6:00 AM to 10:00 PM.
Skyline Lounge:
Enjoy breathtaking city views and a selection of cocktails, wines, and light snacks at our rooftop bar. Open from 5:00 PM to 1:00 AM. Small bites start from PHP 300.
Coffee Corner:
A cozy spot for freshly brewed coffee, pastries, and light refreshments. Open from 7:00 AM to 7:00 PM. Coffee prices start from PHP 150.

MORAZEN Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding attractions, easily accessible from MORAZEN Surabaya.

Tugu Pahlawan (Heroes Monument):
A significant historical landmark commemorating the Battle of Surabaya.
House of Sampoerna:
A museum and former cigarette factory offering a glimpse into Surabaya's industrial past.
Surabaya Town Square (Sutos):
A popular lifestyle and entertainment complex with shops, restaurants, and cinemas.
Ampel Mosque and Old City:
Immerse yourself in the rich cultural and religious heritage of Surabaya's historic district.
Mangrove Forest Wonorejo:
Experience the natural beauty of Surabaya's mangrove ecosystem, perfect for a peaceful escape.

If you are looking for other activities around MORAZEN Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to MORAZEN Surabaya from the Airport

Reaching MORAZEN Surabaya from Juanda International Airport (SUB) is convenient with several transportation options.

Hotel Airport Transfer Service:
MORAZEN Surabaya offers a dedicated airport transfer service for a seamless and comfortable journey. Rates start from PHP 1,200. Please book in advance through our concierge.
Metered Taxis:
Official airport taxis are readily available outside the arrival terminals. The estimated fare to MORAZEN Surabaya is between PHP 300 to PHP 400, depending on traffic.
Ride-hailing Services:
You can book a ride-hailing service through your smartphone app. Pick-up points are designated outside the arrival halls. Fares are comparable to metered taxis.
Airport Shuttle Buses:
While less direct, some airport shuttle services may operate routes that can connect you to public transport closer to the hotel.

For a stress-free arrival, consider the MORAZEN Surabaya airport transfer for a guaranteed comfortable ride.

Summary of Why You Should Choose to Stay at MORAZEN Surabaya

Choosing MORAZEN Surabaya means opting for a memorable and comfortable stay in the heart of East Java. We offer an exceptional blend of modern amenities, excellent service, and a prime location.

Prime Location:
Easily access Surabaya's business districts, shopping centers, and cultural attractions.
Comfortable Accommodations:
A variety of well-appointed rooms and suites to suit your needs. Check for
Room availability at MORAZEN Surabaya
.
Excellent Facilities:
Enjoy our swimming pool, fitness center, and dining options.
Exceptional Service:
Our dedicated staff is committed to making your stay enjoyable.
Convenient Access:
Easy transportation options to and from the airport and around the city.

Experience the best of Surabaya by choosing MORAZEN Surabaya for your next trip. For the best rates and seamless reservations, consider

Booking MORAZEN Surabaya

through Traveloka.

Explore more options for your travel needs:

All facilities in MORAZEN Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Lobby

Accommodation Services

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Things to Do

Children play area
Fitness center
Hot tub
Sauna
Spa

Hotel Services

Bellhop
Front desk
24-hour Receptionist
24-hour security
Laundry service

Food and Drinks

Restaurant with AC
Bar
Breakfast
Poolside bar

General

AC
Connecting rooms
Family room
Non-smoking room

Transportation

Area shuttle
Valet parking

Business Facilities

Business center
Meeting facilities

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in MORAZEN Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in Time : Standard check-in time is start from 02:00 PM onwards. What to Prepare: - A valid government-issued ID or passport (for all registered guests). - Your booking confirmation (printed or digital). - Security deposit (if applicable), payable by cash or credit card upon arrival. Check-in Procedure : - Upon arrival, please proceed to the Reception / Front Desk. - Present your ID and booking confirmation for verification. - Our team will assist with the registration form and provide your room key / access card. Contact Before Arrival : For any special requests, arrival arrangements, or assistance, please contact us at: Phone / WhatsApp: [+62 811-3200-0112] Email: [rsv@morazen-surabaya.com] We recommend informing us of your estimated arrival time at least 24 hours prior to your check-in date.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at MORAZEN Surabaya	172
Number of floors in MORAZEN Surabaya	21
Another facilities in MORAZEN Surabaya	Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What are available facilities at MORAZEN Surabaya?

There are top facilites at MORAZEN Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at MORAZEN Surabaya?

The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does MORAZEN Surabaya provide breakfast?

Yes, MORAZEN Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of MORAZEN Surabaya?

MORAZEN Surabaya is a 4.0-star hotel.

How many floors does MORAZEN Surabaya have?

MORAZEN Surabaya has 21 floors.

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More Reviews from Other Guests in MORAZEN Surabaya

Overall Ratings & Reviews MORAZEN Surabaya

Traveloka (3,073)

Other sources (24)

8.9

Very Good

From 3,073 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about MORAZEN Surabaya

All

Staff Friendliness (179)

Distance to City Center (162)

Bedroom (155)

Room Space (147)

Ambiance (142)

Bathroom (142)

Hotel Area (142)

Variety (141)

Taste (140)

Family Friendly (132)

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Traveler Reviews MORAZEN Surabaya

Number of reviews per page

Customer reviews

Marselina C.

Business

10.0

/10

Reviewed 1 week(s) ago

The staff [is] very friendly and [the] room [is] good and [the] food [is] good.

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Accommodation's Reply

07 Aug 2026

Dear Ms. Marselina C, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our friendly staff, comfortable room, and delicious food during your stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

W***a

Business

8.5

/10

Reviewed 2 week(s) ago

I had the best experience at Morazen.

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Accommodation's Reply

03 Aug 2026

Dear W***a, Thank you for your wonderful review. We are truly delighted to know that you had the best experience during your stay at MORAZEN Surabaya. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering exceptional service and memorable experiences for every guest. We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future. Salam hangat, Trio Hotel Manager

Rezeki R. A.

10.0

/10

Reviewed 3 week(s) ago

Everything is gooddddddsssssssssss

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Accommodation's Reply

28 Jul 2026

Dear Rezeki R A, Thank you for taking the time to share your wonderful review. We are delighted to know that everything about your stay was good and that you had an enjoyable experience with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another outstanding stay in the near future. Warm regards, Trio Hotel Manager

R***i

10.0

/10

Reviewed 3 week(s) ago

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2 people find it helpful

Accommodation's Reply

31 Jul 2026

Dear Mr./Ms. R*i, Thank you for choosing Morazen as your first accommodation and thank you for taking the time to share your wonderful experience. We are delighted to hear that the friendliness of our staff was a highlight of your stay. Your compliments on the prompt room service, the delivery of food and beverages, and the cleanliness of the room are a source of pride and motivate our entire team to continue striving for the best possible service. Positive feedback like yours means a lot to us. I will pass on this compliment to the entire team to express our gratitude for their genuine dedication to serving all guests. We hope to welcome you back to Morazen and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Trio, Hotel Manager

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D***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

I really enjoyed my staycation here. I really enjoyed it. The food was delicious, and perhaps they could add more variety. The TV channels could also be expanded. Overall, it's okay.

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Accommodation's Reply

25 Jul 2026

Dear D***A, Thank you for taking the time to share your experience at MORAZEN Surabaya. We are delighted to know that you truly enjoyed your staycation and that you had an overall pleasant experience with us. It is also wonderful to hear that you enjoyed our food. At the same time, we sincerely appreciate your valuable suggestions regarding the variety of our menu and the selection of TV channels. Guest feedback like yours is very important to us, and we will certainly share it with the relevant teams as we continuously strive to enhance our guests' experience. Thank you once again for your kind review. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. Warm regards, Trio Hotel Manager MORAZEN Surabaya

w***m

9.7

/10

Reviewed 3 week(s) ago

Overall, it's very good. Thank you for the good service, and keep it up.

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Accommodation's Reply

25 Jul 2026

Dear W***M, Thank you very much for your kind review and for choosing MORAZEN Surabaya. We are truly delighted to know that you had a very good overall experience during your stay. Your appreciation for our service means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering the highest standards of hospitality. Thank you as well for your encouragement. We will continue to maintain and improve the quality of our service to ensure every guest enjoys a memorable stay. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

Yopie H.

Leisure

9.4

/10

Reviewed 4 week(s) ago

Staff extremely friendly and nice, good service.

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Accommodation's Reply

24 Jul 2026

Dear Yopie H, Thank you for sharing your kind review and for choosing MORAZEN Surabaya. We are delighted to know that you found our staff to be extremely friendly and that you enjoyed the service throughout your stay. Your appreciation means a great deal to our team and encourages us to continue providing warm hospitality and exceptional service to every guest. We truly look forward to welcoming you back to MORAZEN Surabaya on your next visit. Warm regards, Trio General Manager MORAZEN Surabaya

Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Morasen Hotel Surabaya. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast options. Such positive reviews encourage our entire team to continue striving to provide the best service and experience for all our guests. We are pleased to know that you will choose Morasen Hotel Surabaya again when visiting Surabaya. We look forward to welcoming you back in the future and providing you with an even better or comparable stay experience. Sincerely, Trio, Hotel Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

Our favorite hotel is like a second home for our family. Friendly staff, easy access, delicious and plentiful food. Keep up the excellent service, Morazen!

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Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for your wonderful review and continued trust in Morasen Hotel Surabaya. We are proud to know that our hotel has become like a second home for you and your family. We are delighted to hear that the friendliness of our staff, convenient accessibility, and the quality and variety of our food have provided you with a memorable stay. Such compliments and support motivate our entire team to continue striving for the best service. Thank you for your well wishes and encouragement. We will continue to strive for sincere service and create memorable experiences for all our guests. We hope to welcome you and your family back to Morasen Hotel Surabaya again. Sincerely, Trio, Hotel Manager

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Ilman G.

9.4

/10

Reviewed 4 week(s) ago

Keep it up, comfortable for business trip.

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Accommodation's Reply

18 Jul 2026

Dear Ilman G. Thank you for taking the time to share your kind review. We are delighted to know that you found your stay at MORAZEN Surabaya comfortable and well-suited for your business trip. Providing a relaxing and convenient experience for our business travelers is one of our top priorities, and it is truly rewarding to know we met your expectations. Your encouraging words inspire our team to continue delivering the warm hospitality and quality service that our guests deserve. We sincerely look forward to welcoming you back to MORAZEN Surabaya on your next visit to Surabaya. Warm regards, Trio Hotel Manager

Ibnu A.

Leisure

10.0

/10

Reviewed 5 week(s) ago

A nice and clean hotel. It's close to the city center, making it easy to get around. The facilities are good, it's kid-friendly, and coincidentally, there was a bag-coloring activity for the kids during our stay.

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Accommodation's Reply

13 Jul 2026

Dear Mr. Ibnu A, Thank you for taking the time to share your experience at Hotel Morasen. We are delighted to hear that you were impressed with the hotel's cleanliness, excellent location, facilities, and family-friendly atmosphere. We are also pleased that the coloring activities for children added fun and provided a wonderful experience for your family. Thank you for your compliments. Such positive reviews encourage our entire team to strive to provide the best service and experience for all guests. We hope to welcome you and your family back to Hotel Morasen soon. Sincerely, Trio, Hotel Manager

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I***a

Leisure

9.7

/10

Reviewed 5 week(s) ago

This is my second time staying here, and it never disappoints. Thank you, Morazen.

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Accommodation's Reply

13 Jul 2026

Dear L*a, Thank you for choosing Morazen as your accommodation again. We are honored to welcome you a second time and we are delighted to hear that your experience met your expectations once again. Your appreciation and trust motivate our entire team to strive to provide the best service to all guests. We hope to welcome you back to Morazen again and provide you with another memorable or perhaps even better stay. Sincerely, Trio, Hotel Manager

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PUPUT N.

10.0

/10

Reviewed 5 week(s) ago

When I go to Surabaya, I often stay here. It's centrally located and affordable. The lobby smells great, the rooms are clean, and the food is varied. The staff is friendly ❤️

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Find this review helpful?

Accommodation's Reply

18 Jul 2026

Dear Puput N. Thank you for your wonderful review and for choosing MORAZEN Surabaya as your preferred place to stay whenever you visit Surabaya. We are delighted to know that you enjoy our central location, affordable rates, fragrant lobby, clean rooms, varied breakfast selection, and, most importantly, the warm hospitality of our team. Your kind words truly mean a great deal to us and serve as motivation to continue providing memorable experiences for every guest. We sincerely appreciate your continued trust and loyalty. It is always our pleasure to welcome you back, and we look forward to making your next stay just as comfortable and enjoyable. Warm regards, Trio Hotel Manager

Fenti

9.4

/10

Reviewed 6 week(s) ago

Comfortable, clean rooms, strategic location near shopping areas 😍

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Accommodation's Reply

07 Jul 2026

Dear Mr. Fenti, Thank you very much for your positive review and rating. We are delighted to hear that you enjoyed the comfort and cleanliness of our rooms, as well as the hotel's excellent location near various shopping malls. Your review is an encouragement to our entire team to provide the best service to all guests. We hope to welcome you back soon for another memorable, or perhaps even better, stay at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager

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Murniaty S.

Staycation

10.0

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly and the location is excellent. The rooms are clean and spacious, although they're standard rooms. There are plenty of food outlets nearby, and everything is close by. There's a mall just 300 meters from the hotel.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Murniati, Thank you for taking the time to share your experience with us. We are delighted that you were impressed with the friendliness of our team, the cleanliness and spaciousness of the rooms, and the excellent location of the hotel, which is close to many restaurants and shops. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. We appreciate your trust and hope to welcome you back for your next stay for an even more memorable, or perhaps even better, experience at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager

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I***r

Leisure

8.5

/10

Reviewed 6 week(s) ago

Everything is okay, especially the request for a non-smoking room.

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Accommodation's Reply

07 Jul 2026

Dear Mr./Ms. L*r, Thank you for your positive review. We are delighted to hear that you were satisfied with your stay, especially that we were able to provide a non-smoking room as requested. Providing comfort and meeting the needs of our guests is one of our top priorities. We appreciate your trust and hope to welcome you back soon for another memorable stay at Hotel Morasen Surabaya. Sincerely, Trio, Hotel Manager

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A***e

Business

8.5

/10

Reviewed 7 week(s) ago

Very impressive, luxurious facilities worthy of 5 stars.

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Accommodation's Reply

04 Jul 2026

Dear A***E, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to learn that you enjoyed the warm welcome from our team, the pleasant ambiance of our hotel, and the overall atmosphere upon your arrival. It is truly rewarding to receive your kind comments about our facilities, cleanliness standards, and the beautiful city views from your room. We continuously strive to create a comfortable and memorable experience for all our guests, and knowing that we succeeded in making your stay enjoyable is very encouraging for our entire team. We are especially grateful to hear that your experience was seamless and met your expectations throughout your visit. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another exceptional experience at MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager

Fifi F. R.

10.0

/10

Reviewed 7 week(s) ago

Amazing stay at Morazen Surabaya

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Accommodation's Reply

29 Jun 2026

Dear Ms. Fifi F.R., Thank you very much for taking the time to share your experience at Morasen Hotel Surabaya. We are delighted to hear that you were satisfied with your stay with us. Your review and trust make our entire team happy. Knowing that you plan to stay at Morasen Hotel Surabaya again is a very meaningful expression of our gratitude. We welcome you back and hope to provide you with an even more comfortable and memorable stay on your next visit. Sincerely, Trio, Hotel Manager

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N***a

10.0

/10

Reviewed 8 week(s) ago

This is my second stay here. The service is always excellent, from the receptionist and restaurant staff to the staff at the swimming pool, gym, and jacuzzi. The breakfast is varied and delicious. My son wants to come back again.

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Accommodation's Reply

01 Jul 2026

Dear Ms. N*a, Thank you for choosing our hotel again and thank you for taking the time to write such a wonderful review. We are delighted to hear that your second visit was another memorable experience. Thank you for your compliments on our entire team, from the reception and restaurant staff to the pool, fitness, and jacuzzi teams. We will share your compliments with the entire team to inspire us to continue providing the best service. We are glad to hear that you enjoyed the variety and quality of our breakfast menu. What makes us happiest is knowing that your son/daughter wants to stay with us again. Creating memorable experiences for the whole family is one of our top priorities. Thank you for your trust in us. We hope to welcome you and your family back again on your next visit to Morazen, Surabaya. Sincerely, Trio, Hotel Manager

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R***a

Staycation

9.4

/10

Reviewed 9 week(s) ago

The staff, from the parking attendants to the receptionists, bellboys, and everyone in the restaurant, are incredibly friendly and helpful. It's truly a luxurious, beautiful hotel with top-notch service.

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2 people find it helpful

Accommodation's Reply

01 Jul 2026

Dear Mr./Ms. Ra, Thank you so much for your wonderful review and appreciation of our hotel. We are delighted to hear that you had a memorable stay, especially enjoying the service and hospitality from our entire team, from the valet parking staff, receptionists, bellhops, to the restaurant team. Such reviews are a great inspiration for us to continue developing our services to provide the best possible experience for all our guests. We are honored to know that you felt comfortable, that the quality of the facilities and services met your expectations. The compliment of "best service" is a very meaningful reward for our entire team. We hope to welcome you again on your next visit and provide you with an even more memorable experience at Morasen Hotel Surabaya. Sincerely, Trio, Hotel Manager

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