Novotel Balikpapan

Hotels
8.4
/10
Very Good
2,720 reviews

What Guests Say About Their Stay

Distance To City Center (94)
Room Space (93)
Staff Friendliness (92)
Bedroom (87)

Muhammad Z.

10.0
/ 10
I've actually stayed at Novotel several times, but this was my first time with my family. Thank God, it was a very pleasant experience. Friendly service, spacious rooms, and well-functioning facilities. Finding food at night is also easy because it's close to Bekapai Park and several other cafes within a radius of less than 500 meters. In the morning, breakfast was delicious. Novotel's strengths are definitely its delicious breakfast and diverse menu options, from Western to Eastern to Indonesian. The only downside is the gym access, as it's currently under renovation, hehe. Hopefully, next time I come here, I'll be able to use all the facilities.
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Rahma f.

10.0
/ 10
Very comfortable hotel, friendly staff, varied and delicious breakfast, strategic location... if I go to Balikpapan, I want to stay here again
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Lini S.

8.5
/ 10
Comfort, big bed, big room, rather old building. Variety breakfast. Near to mall.

Ratna Widyastuti

9.1
/ 10
Fast check-in and check-out, friendly clerk, clean hotel, strategic location.
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oka h.

10.0
/ 10
Comfortable, just top deh.
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In the Area
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JL Brigjen Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Novotel Balikpapan is located in area / city Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Balikpapan

JL Brigjen Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
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Discover More About Novotel Balikpapan

Discover Your Perfect Stay at Novotel Balikpapan

Welcome to Novotel Balikpapan, your premier destination for comfort and convenience in the heart of East Kalimantan. Whether you're visiting for business or leisure, Novotel Balikpapan offers an exceptional experience with its world-class amenities, prime location, and warm Indonesian hospitality. We are dedicated to ensuring your stay is memorable and seamless, providing everything you need for a truly relaxing and productive visit.

Novotel Balikpapan Location

Novotel Balikpapan is strategically situated in the vibrant city of Balikpapan, East Kalimantan. Located at JL Brigjen Ery Suparjan No 2, Pusat Kota Balikpapan, Balikpapan, Kalimantan Timur, Indonesia, 76112, the hotel offers easy access to the city's key business districts and popular attractions. It is approximately a 15-minute drive from the Sultan Aji Muhammad Sulaiman Sepinggan International Airport, making it a convenient choice for travelers. The hotel is nestled in an area that balances urban accessibility with a sense of tranquility, offering a peaceful retreat after a day of exploration or work. Its proximity to the city center means you are never far from local markets, dining establishments, and cultural sites, allowing you to immerse yourself in the local Balikpapan experience.

Novotel Balikpapan Facilities & Services

Facilities for guests at Novotel Balikpapan are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A state-of-the-art fitness center equipped with modern exercise machines, open daily from 6:00 AM to 10:00 PM.
  • An outdoor swimming pool, perfect for a refreshing dip, available from 7:00 AM to 7:00 PM.
  • A dedicated children's play area, ensuring fun for our younger guests.
  • The Novotel Spa offers a range of rejuvenating treatments and massages, operating from 10:00 AM to 9:00 PM (additional fees apply).
  • Complimentary Wi-Fi is available throughout the hotel.
  • On-site parking is available for guests, free of charge.
  • Shuttle services to select nearby shopping centers and business hubs are available at scheduled times.

Novotel Balikpapan Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of Novotel Balikpapan.
  • Standard Room:

    Comfortable and well-appointed rooms, available with either a King bed or Twin beds. Non-smoking rooms are available. Some rooms offer city views.
  • Deluxe Room:

    Offering enhanced space and amenities, Deluxe Rooms provide a more luxurious experience. Options include King or Twin beds, with some rooms featuring a bathtub. Non-smoking rooms are available, and some offer city views.
  • Executive Suite:

    For those seeking extra space and premium services, our Executive Suites feature a separate living area and a bedroom. These suites often include a bathtub and offer excellent city views. Non-smoking.
  • Family Room:

    Ideal for families traveling together, these rooms are designed to accommodate multiple guests comfortably, often featuring a combination of bed types. Non-smoking.
Please note that Novotel Balikpapan is not a pet-friendly hotel.

Novotel Balikpapan Dining & Restaurants

Indulge in a culinary journey at Novotel Balikpapan's dining venues, offering a delightful array of local and international flavors.
  • The Square Restaurant:

    Our all-day dining restaurant offers a lavish buffet breakfast, lunch, and dinner. Experience a wide selection of Indonesian specialties and international cuisine. Estimated price per person for dinner buffet: PHP 1,200. Operating hours: 6:00 AM - 11:00 PM.
  • The Lounge:

    A relaxed setting perfect for enjoying coffee, light snacks, and evening cocktails. Operating hours: 10:00 AM - 12:00 AM.

Novotel Balikpapan Nearby Attractions and Activities

Explore the vibrant surroundings of Novotel Balikpapan and discover the rich culture and natural beauty of East Kalimantan.
  • Monumen Bekantan:

    A prominent landmark featuring the proboscis monkey, an iconic symbol of Borneo.
  • Pantai Lamaru:

    A beautiful stretch of beach known for its white sand and clear waters, perfect for relaxation and water activities.
  • Balikpapan Science Center:

    An educational and interactive museum offering insights into science and technology.
  • Pasar Kebun Sayur:

    A bustling traditional market where you can find local produce, handicrafts, and souvenirs.
  • E-Walk Balikpapan:

    A modern shopping mall offering a variety of retail outlets, dining options, and entertainment.
If you are looking for other activities around Novotel Balikpapan, check out the best deals on Traveloka: Recommended activities in Balikpapan!

How to Get to Novotel Balikpapan from the Airport

Getting to Novotel Balikpapan from Sultan Aji Muhammad Sulaiman Sepinggan International Airport is convenient and straightforward. The airport transfer service of Novotel Balikpapan ensures a smooth arrival.
  • Hotel Private Transfer:

    The most convenient option is to arrange a private transfer directly with the hotel. This service offers a comfortable and hassle-free journey to your accommodation. Estimated cost: PHP 800 - PHP 1,200. You can book this through Novotel Balikpapan airport transfer.
  • Metered Taxis:

    Taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare. Estimated cost: PHP 300 - PHP 500.
  • Ride-hailing Services:

    Popular ride-hailing services are also accessible from the airport. You can book a car through their respective mobile applications. Estimated cost: PHP 250 - PHP 450.
For more options, explore various airport transfer services.

Summary of Why You Should Choose to Stay at Novotel Balikpapan

Choosing Novotel Balikpapan for your next trip offers a blend of comfort, convenience, and excellent service.
  • Prime Location:

    Easily accessible from the airport and close to key city attractions and business centers.
  • Exceptional Facilities:

    Enjoy a well-equipped gym, refreshing swimming pool, and relaxing spa.
  • Comfortable Accommodations:

    A range of room types to suit every traveler's needs, ensuring a restful stay.
  • Delicious Dining:

    Savor diverse culinary experiences at our on-site restaurants.
  • Attentive Service:

    Our dedicated staff are committed to making your stay enjoyable and memorable.
Discover great value and convenient booking options for Novotel Balikpapan. Check for current room availability at Novotel Balikpapan and secure your preferred dates. For seamless travel planning, you can also easily book domestic and international flights at low prices. Experience the best of Balikpapan by booking Novotel Balikpapan today!

All facilities in Novotel Balikpapan

Others Novotel Balikpapan
Others

Hotel Services

  • Concierge
  • Express check-in
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Balikpapan

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Novotel Balikpapan
9
Another facilities in Novotel Balikpapan
Concierge, Express check-in, 24-hour Receptionist, Outdoor pool, Children play area

Frequently asked question in Novotel Balikpapan

What are available facilities at Novotel Balikpapan?
There are top facilites at Novotel Balikpapan such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Balikpapan?
The standard check-in time at Novotel Balikpapan is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Balikpapan?
Novotel Balikpapan is a 5.0-star hotel.
How many floors does Novotel Balikpapan have?
Novotel Balikpapan has 9 floors.
Does Novotel Balikpapan provide parking?
Yes, Novotel Balikpapan provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Balikpapan

8.4
Very Good
From 2,720 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.7

Service and Facilites

8.4

People often mention about Novotel Balikpapan
All
Room Space (53)
Distance to City Center (50)
Bedroom (50)
Staff Friendliness (48)
Ambiance (48)
Accessibility (47)
Family Friendly (44)
Hotel Area (43)
Variety (43)
Surroundings (41)
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Traveler Reviews Novotel Balikpapan

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Easy access, fast check-in and check-out, friendly and informative staff. Breakfast was also very varied. Will definitely stay here again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your excellent review and for choosing Novotel Balikpapan. We are delighted to hear that you enjoyed our convenient location, smooth check-in and check-out process, friendly and informative staff, as well as the variety of breakfast options available. Your positive feedback is greatly appreciated and will be shared with our team. It is especially rewarding to know that you plan to stay with us again on your future visits. We look forward to welcoming you back and providing another enjoyable experience. Kind regards, Anom Purboyanto General Manager
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Comfortable for a staycation with family
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind review. We are delighted to know that you found our hotel comfortable for a staycation with your family. Your support means a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable and recommended for business trips or with family
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you had a comfortable stay and that you would recommend our hotel for both business trips and family stays. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant experience. Warm regards, Anom Purboyanto General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Fun, friendly staff, quite varied food, comfortable, spacious & clean rooms, ample parking, want to take a morning walk near the city park
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12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated our friendly staff, varied food selection, comfortable and spacious room, as well as the clean facilities and ample parking area. We are also pleased that our location near the city park added convenience to your morning walks. Your kind words mean a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
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Chandra G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommended for a staycation
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Accommodation's Reply
12 May 2026
Dear Mr. Chandra, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind recommendation. We are delighted to know that you found our hotel highly recommended for a staycation experience. Your support truly means a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
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Nona H. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Satisfied with the service and location
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Accommodation's Reply
12 May 2026
Dear Ms. Nona H. M., Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you were satisfied with our service and strategic location. Your feedback is truly appreciated, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
Akhmad Z. A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The restaurant is under renovation, so it is less comfortable, the restaurant is on the 2nd floor.
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Accommodation's Reply
12 May 2026
Dear Mr. Akhmad Z. A. M., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for your great rating. We sincerely apologize for the inconvenience caused by the restaurant renovation and the temporary dining arrangement on the 2nd floor during your stay. We truly appreciate your understanding as we continue improving our facilities to provide a better experience for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back again for a more comfortable stay in the future. Warm regards, Anom Purboyanto General Manager
rita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
really great for a family vacation staying here... next time will stay here again...
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Accommodation's Reply
31 Mar 2026
Dear Ms. Rita, Warm greetings from Novotel Balikpapan. Thank you very much for your excellent rating and for sharing your wonderful review. We are delighted to know that you had a great experience staying with us for your family vacation, and that you plan to return on your next visit. Your kind words truly mean a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
r***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly staff, good facilities. Superior rooms don't have smart TV or Google TV. You have to upgrade to a higher room type to get smart TV, and even at that price, a superior room is already quite expensive per night.🙏
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12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our friendly staff and facilities during your stay. At the same time, we sincerely appreciate your comments regarding the Smart TV facility in the Superior Room category. Your feedback is very valuable for us as we continuously evaluate and improve our guest experience and room facilities. We understand your expectations regarding the room value and amenities provided, and your comments have been shared with the related team for further consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again for an even better stay in the future. Warm regards, Anom Purboyanto General Manager
Rizki N.
icon-Staycation
Staycation
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6.0
/10
Reviewed 12 week(s) ago
For a 5-star hotel and a 1.2++ price, this was far from our expectations. We did take the most standard room :) and it's an old hotel.. but the room interior is outdated, and the most uncomfortable thing is the very strong damp smell (I tried spraying air freshener, but there was still a slight damp smell). The room tends to be dark. The bathroom is even more so. The ambiance is uncomfortable. Haven't had breakfast here, but really hope it will be satisfying and good, because the area usually used for breakfast is said to be under renovation.
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Accommodation's Reply
31 Mar 2026
Dear Mr. Rizki, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your detailed feedback. We sincerely regret to learn that your stay did not meet your expectations, especially regarding the room condition, lighting, and the uncomfortable damp smell you experienced. Please accept our apologies for the inconvenience caused. Your comments regarding the room interior and ambiance are truly valuable and have been shared with our team for immediate attention and improvement. We are continuously working on upgrades to enhance our guests’ comfort, including ongoing renovations in several areas of the hotel. We also appreciate your understanding regarding the breakfast venue relocation during the renovation period, and we truly hope the breakfast experience was enjoyable and met your expectations. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan
Funder A. P.
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10.0
/10
Reviewed 15 week(s) ago
The service and facilities are very satisfying, requesting a view is also easy.
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Accommodation's Reply
03 Mar 2026
Dear Funder A. P., Warm greetings from Novotel Balikpapan. Thank you for your wonderful review and perfect rating. We are delighted to hear that you were satisfied with our service and facilities, and that your request for the view was handled smoothly. We truly appreciate your feedback and look forward to welcoming you again. Warm regards, Anom Purboyanto General Manager
I
icon-origin-TRAVELOKA
8.1
/10
Reviewed 16 week(s) ago
The room was hot, I complained, but it was ignored so I was too lazy to complain again.
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1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear I Gusti P. A. P. P., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback. We sincerely apologize that your concern about the room temperature was not addressed promptly, and we regret the frustration this caused. Your comments are important and have been noted for improvement. We hope to have the opportunity to welcome you again under better conditions. Warm regards, Anom Purboyanto General Manager
W***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The best, all the food is delicious, the place is comfortable.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you had the best experience, enjoyed our delicious food, and found the hotel comfortable. Your positive feedback truly means a lot to our team and motivates us to continue delivering excellent service and memorable stays. We look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
Muhammad Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
I've actually stayed at Novotel several times, but this was my first time with my family. Thank God, it was a very pleasant experience. Friendly service, spacious rooms, and well-functioning facilities. Finding food at night is also easy because it's close to Bekapai Park and several other cafes within a radius of less than 500 meters. In the morning, breakfast was delicious. Novotel's strengths are definitely its delicious breakfast and diverse menu options, from Western to Eastern to Indonesian. The only downside is the gym access, as it's currently under renovation, hehe. Hopefully, next time I come here, I'll be able to use all the facilities.
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Accommodation's Reply
22 Feb 2026
Dear Mr. Muhammad Z., Warm greetings from Novotel Balikpapan. Thank you for your continued trust in staying with us, and we are especially happy to know that this time you brought your family and had a very pleasant experience. It truly means a lot to us. We are delighted that you enjoyed our friendly service, spacious room, well-functioning facilities, and of course our breakfast selection. Your compliment about our variety of Western, Eastern, and Nusantara dishes is highly appreciated — breakfast is indeed one of our proud highlights. We are also glad that you found it convenient to explore the nearby area, including Taman Bekapai and surrounding cafés within walking distance. Please accept our apologies regarding the gym access during your stay due to renovation. We are pleased to inform you that the gym is now open again after relocation to the basement floor, and we hope you will be able to enjoy the complete facilities on your next visit. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Anom Purboyanto General Manager
D***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 16 week(s) ago
The room is okay, there is a bathtub for all room types, right?
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for choosing to stay with us. We are pleased to know that you enjoyed the room and the comfort of having a bathtub during your stay. For your information, most of our room types are equipped with a bathtub to enhance our guests’ comfort and relaxation experience. Should you have any specific room preferences for your next visit, our team will be happy to assist you. We truly appreciate your kind review and look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
Dedy S.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 17 week(s) ago
The AC wasn't cold enough, making the room feel damp. The hot water in the shower wasn't hot enough. The breakfast was poor (empty and not refilled). Hopefully, this feedback is helpful for Novotel. The service and cleanliness of the room were good.
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Accommodation's Reply
22 Feb 2026
Dear Mr. Dedy S., Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We truly appreciate your constructive comments. Please accept our sincere apologies regarding the air conditioning that was not cool enough, the hot water temperature, and the breakfast replenishment that was not well maintained during your stay. This is certainly not the standard we strive to deliver. Your feedback has been shared with our Engineering and F&B teams for immediate follow-up and improvement. At the same time, we are grateful for your kind words about our service and room cleanliness. It is encouraging for our team to know that these aspects met your expectations. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. Warm regards, Anom Purboyanto General Manager
Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The bathroom for the batch tub can be added a batch mat or rubber anti-slip mat so it is not too slippery and add two foot mats for outside the bathroom and inside the bathroom. The dining area has a path for wheelchair users, entering the hotel is also for wheelchair users. The elevator is also quite large and fast, the food is delicious and varied, the room is clean, the service is very good, only the bathroom and shower doors may need to be repaired a little so they don't get stuck, the rest is very good, the AC is cool and cool, the view is also good. The TV also has many channels, the refrigerator, cupboard, mini safe are also functioning well. Keep up the spirit and best wishes for success.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your detailed and thoughtful feedback. We truly appreciate you taking the time to share your experience with us. Thank you for your suggestion regarding the bathtub area. We will certainly review the addition of anti-slip bath mats and extra floor mats to enhance safety and comfort for our guests. Your input is very valuable for our continuous improvement. We are also pleased to know that you found our hotel accessible for wheelchair users, from the entrance, restaurant access, to the lift facilities. It is wonderful to hear that you enjoyed the food variety, clean room, cool air conditioning, beautiful view, and that the in-room facilities such as TV channels, refrigerator, wardrobe, and safe box functioned well. Please accept our apologies regarding the bathroom door and shower that may need minor adjustments. Our Engineering team will follow up to ensure everything works smoothly. Thank you again for your kind words and encouragement. We truly look forward to welcoming you back for another excellent stay. Warm regards, Anom Purboyanto General Manager
Fauzi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
This hotel is the best, improve and maintain it
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Accommodation's Reply
06 Feb 2026
Dear Mr. Fauzi, Thank you very much for your excellent rating of 9.4 and for choosing to stay with us during your leisure visit. We are truly delighted to read your kind words, “Terbaik memang hotel ini.” Your appreciation means a great deal to our entire team, as we continuously strive to deliver memorable experiences to each of our valued guests. Your encouragement to maintain and further improve our standards motivates us even more to consistently provide the best service and facilities. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Anom Purboyanto General Manager
nuraini p. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Comfortable rooms, excellent service, varied food
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Accommodation's Reply
20 Jan 2026
Dear Ms. Nuraini, Thank you for your positive rating and review. We are delighted to hear that you felt comfortable in our room, were impressed with our team's service, and enjoyed the variety of food we served. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, Anom Purboyanto, General Manager
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Rinna P.
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9.7
/10
Reviewed 21 week(s) ago
The location is truly strategic. Beautiful views. Complete amenities. Novotel is the best choice. The hotel staff is friendly, the facilities are complete, and the rooms are comfortable. We got the room we requested, non-smoking, and with a sea view. The breakfast menu is varied and quite tasty. The desserts are delicious. The hotel is very close to the street food stalls in Bekapai Park. The swimming pool is also child-friendly and under security surveillance.
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Accommodation's Reply
23 Jan 2026
Dear Ms. Rinna, Thank you for your excellent rating and review. We are delighted to hear that you enjoyed our superb location, beautiful views, and comprehensive facilities. We are also pleased that we were able to accommodate your request for a non-smoking room with a sea view, and that you and your family appreciated the friendliness of our staff, the varied breakfast menu, and the safety and comfort of the children's pool. These compliments are a great motivation for our entire team to continue maintaining the quality of our service. We hope to welcome you back again on your next visit. Sincerely, Anom Puraboyanto, General Manager
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8.4
Very Good
From 2,720 reviews
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Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.7

Service and Facilites

8.4

People often mention about Novotel Balikpapan
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Room Space (53)
Distance to City Center (50)
Bedroom (50)
Staff Friendliness (48)
Ambiance (48)
Accessibility (47)
Family Friendly (44)
Hotel Area (43)
Variety (43)
Surroundings (41)
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Traveler Reviews Novotel Balikpapan

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Easy access, fast check-in and check-out, friendly and informative staff. Breakfast was also very varied. Will definitely stay here again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your excellent review and for choosing Novotel Balikpapan. We are delighted to hear that you enjoyed our convenient location, smooth check-in and check-out process, friendly and informative staff, as well as the variety of breakfast options available. Your positive feedback is greatly appreciated and will be shared with our team. It is especially rewarding to know that you plan to stay with us again on your future visits. We look forward to welcoming you back and providing another enjoyable experience. Kind regards, Anom Purboyanto General Manager
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Comfortable for a staycation with family
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind review. We are delighted to know that you found our hotel comfortable for a staycation with your family. Your support means a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
Comfortable and recommended for business trips or with family
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you had a comfortable stay and that you would recommend our hotel for both business trips and family stays. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant experience. Warm regards, Anom Purboyanto General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Fun, friendly staff, quite varied food, comfortable, spacious & clean rooms, ample parking, want to take a morning walk near the city park
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated our friendly staff, varied food selection, comfortable and spacious room, as well as the clean facilities and ample parking area. We are also pleased that our location near the city park added convenience to your morning walks. Your kind words mean a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
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Chandra G.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommended for a staycation
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Accommodation's Reply
12 May 2026
Dear Mr. Chandra, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind recommendation. We are delighted to know that you found our hotel highly recommended for a staycation experience. Your support truly means a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
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Nona H. M.
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8.5
/10
Reviewed 10 week(s) ago
Satisfied with the service and location
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Accommodation's Reply
12 May 2026
Dear Ms. Nona H. M., Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you were satisfied with our service and strategic location. Your feedback is truly appreciated, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
Akhmad Z. A. M.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The restaurant is under renovation, so it is less comfortable, the restaurant is on the 2nd floor.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Mr. Akhmad Z. A. M., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for your great rating. We sincerely apologize for the inconvenience caused by the restaurant renovation and the temporary dining arrangement on the 2nd floor during your stay. We truly appreciate your understanding as we continue improving our facilities to provide a better experience for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back again for a more comfortable stay in the future. Warm regards, Anom Purboyanto General Manager
rita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
really great for a family vacation staying here... next time will stay here again...
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Accommodation's Reply
31 Mar 2026
Dear Ms. Rita, Warm greetings from Novotel Balikpapan. Thank you very much for your excellent rating and for sharing your wonderful review. We are delighted to know that you had a great experience staying with us for your family vacation, and that you plan to return on your next visit. Your kind words truly mean a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
r***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly staff, good facilities. Superior rooms don't have smart TV or Google TV. You have to upgrade to a higher room type to get smart TV, and even at that price, a superior room is already quite expensive per night.🙏
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our friendly staff and facilities during your stay. At the same time, we sincerely appreciate your comments regarding the Smart TV facility in the Superior Room category. Your feedback is very valuable for us as we continuously evaluate and improve our guest experience and room facilities. We understand your expectations regarding the room value and amenities provided, and your comments have been shared with the related team for further consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again for an even better stay in the future. Warm regards, Anom Purboyanto General Manager
Rizki N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 12 week(s) ago
For a 5-star hotel and a 1.2++ price, this was far from our expectations. We did take the most standard room :) and it's an old hotel.. but the room interior is outdated, and the most uncomfortable thing is the very strong damp smell (I tried spraying air freshener, but there was still a slight damp smell). The room tends to be dark. The bathroom is even more so. The ambiance is uncomfortable. Haven't had breakfast here, but really hope it will be satisfying and good, because the area usually used for breakfast is said to be under renovation.
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2 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Mr. Rizki, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your detailed feedback. We sincerely regret to learn that your stay did not meet your expectations, especially regarding the room condition, lighting, and the uncomfortable damp smell you experienced. Please accept our apologies for the inconvenience caused. Your comments regarding the room interior and ambiance are truly valuable and have been shared with our team for immediate attention and improvement. We are continuously working on upgrades to enhance our guests’ comfort, including ongoing renovations in several areas of the hotel. We also appreciate your understanding regarding the breakfast venue relocation during the renovation period, and we truly hope the breakfast experience was enjoyable and met your expectations. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan
Funder A. P.
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10.0
/10
Reviewed 15 week(s) ago
The service and facilities are very satisfying, requesting a view is also easy.
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1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Funder A. P., Warm greetings from Novotel Balikpapan. Thank you for your wonderful review and perfect rating. We are delighted to hear that you were satisfied with our service and facilities, and that your request for the view was handled smoothly. We truly appreciate your feedback and look forward to welcoming you again. Warm regards, Anom Purboyanto General Manager
I
icon-origin-TRAVELOKA
8.1
/10
Reviewed 16 week(s) ago
The room was hot, I complained, but it was ignored so I was too lazy to complain again.
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1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear I Gusti P. A. P. P., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback. We sincerely apologize that your concern about the room temperature was not addressed promptly, and we regret the frustration this caused. Your comments are important and have been noted for improvement. We hope to have the opportunity to welcome you again under better conditions. Warm regards, Anom Purboyanto General Manager
W***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The best, all the food is delicious, the place is comfortable.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you had the best experience, enjoyed our delicious food, and found the hotel comfortable. Your positive feedback truly means a lot to our team and motivates us to continue delivering excellent service and memorable stays. We look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
Muhammad Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
I've actually stayed at Novotel several times, but this was my first time with my family. Thank God, it was a very pleasant experience. Friendly service, spacious rooms, and well-functioning facilities. Finding food at night is also easy because it's close to Bekapai Park and several other cafes within a radius of less than 500 meters. In the morning, breakfast was delicious. Novotel's strengths are definitely its delicious breakfast and diverse menu options, from Western to Eastern to Indonesian. The only downside is the gym access, as it's currently under renovation, hehe. Hopefully, next time I come here, I'll be able to use all the facilities.
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3 people find it helpful
Accommodation's Reply
22 Feb 2026
Dear Mr. Muhammad Z., Warm greetings from Novotel Balikpapan. Thank you for your continued trust in staying with us, and we are especially happy to know that this time you brought your family and had a very pleasant experience. It truly means a lot to us. We are delighted that you enjoyed our friendly service, spacious room, well-functioning facilities, and of course our breakfast selection. Your compliment about our variety of Western, Eastern, and Nusantara dishes is highly appreciated — breakfast is indeed one of our proud highlights. We are also glad that you found it convenient to explore the nearby area, including Taman Bekapai and surrounding cafés within walking distance. Please accept our apologies regarding the gym access during your stay due to renovation. We are pleased to inform you that the gym is now open again after relocation to the basement floor, and we hope you will be able to enjoy the complete facilities on your next visit. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Anom Purboyanto General Manager
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The room is okay, there is a bathtub for all room types, right?
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for choosing to stay with us. We are pleased to know that you enjoyed the room and the comfort of having a bathtub during your stay. For your information, most of our room types are equipped with a bathtub to enhance our guests’ comfort and relaxation experience. Should you have any specific room preferences for your next visit, our team will be happy to assist you. We truly appreciate your kind review and look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
Dedy S.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 17 week(s) ago
The AC wasn't cold enough, making the room feel damp. The hot water in the shower wasn't hot enough. The breakfast was poor (empty and not refilled). Hopefully, this feedback is helpful for Novotel. The service and cleanliness of the room were good.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Dear Mr. Dedy S., Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We truly appreciate your constructive comments. Please accept our sincere apologies regarding the air conditioning that was not cool enough, the hot water temperature, and the breakfast replenishment that was not well maintained during your stay. This is certainly not the standard we strive to deliver. Your feedback has been shared with our Engineering and F&B teams for immediate follow-up and improvement. At the same time, we are grateful for your kind words about our service and room cleanliness. It is encouraging for our team to know that these aspects met your expectations. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. Warm regards, Anom Purboyanto General Manager
Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The bathroom for the batch tub can be added a batch mat or rubber anti-slip mat so it is not too slippery and add two foot mats for outside the bathroom and inside the bathroom. The dining area has a path for wheelchair users, entering the hotel is also for wheelchair users. The elevator is also quite large and fast, the food is delicious and varied, the room is clean, the service is very good, only the bathroom and shower doors may need to be repaired a little so they don't get stuck, the rest is very good, the AC is cool and cool, the view is also good. The TV also has many channels, the refrigerator, cupboard, mini safe are also functioning well. Keep up the spirit and best wishes for success.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your detailed and thoughtful feedback. We truly appreciate you taking the time to share your experience with us. Thank you for your suggestion regarding the bathtub area. We will certainly review the addition of anti-slip bath mats and extra floor mats to enhance safety and comfort for our guests. Your input is very valuable for our continuous improvement. We are also pleased to know that you found our hotel accessible for wheelchair users, from the entrance, restaurant access, to the lift facilities. It is wonderful to hear that you enjoyed the food variety, clean room, cool air conditioning, beautiful view, and that the in-room facilities such as TV channels, refrigerator, wardrobe, and safe box functioned well. Please accept our apologies regarding the bathroom door and shower that may need minor adjustments. Our Engineering team will follow up to ensure everything works smoothly. Thank you again for your kind words and encouragement. We truly look forward to welcoming you back for another excellent stay. Warm regards, Anom Purboyanto General Manager
Fauzi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
This hotel is the best, improve and maintain it
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Accommodation's Reply
06 Feb 2026
Dear Mr. Fauzi, Thank you very much for your excellent rating of 9.4 and for choosing to stay with us during your leisure visit. We are truly delighted to read your kind words, “Terbaik memang hotel ini.” Your appreciation means a great deal to our entire team, as we continuously strive to deliver memorable experiences to each of our valued guests. Your encouragement to maintain and further improve our standards motivates us even more to consistently provide the best service and facilities. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Anom Purboyanto General Manager
nuraini p. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Comfortable rooms, excellent service, varied food
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Accommodation's Reply
20 Jan 2026
Dear Ms. Nuraini, Thank you for your positive rating and review. We are delighted to hear that you felt comfortable in our room, were impressed with our team's service, and enjoyed the variety of food we served. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, Anom Purboyanto, General Manager
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Rinna P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The location is truly strategic. Beautiful views. Complete amenities. Novotel is the best choice. The hotel staff is friendly, the facilities are complete, and the rooms are comfortable. We got the room we requested, non-smoking, and with a sea view. The breakfast menu is varied and quite tasty. The desserts are delicious. The hotel is very close to the street food stalls in Bekapai Park. The swimming pool is also child-friendly and under security surveillance.
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1 people find it helpful
Accommodation's Reply
23 Jan 2026
Dear Ms. Rinna, Thank you for your excellent rating and review. We are delighted to hear that you enjoyed our superb location, beautiful views, and comprehensive facilities. We are also pleased that we were able to accommodate your request for a non-smoking room with a sea view, and that you and your family appreciated the friendliness of our staff, the varied breakfast menu, and the safety and comfort of the children's pool. These compliments are a great motivation for our entire team to continue maintaining the quality of our service. We hope to welcome you back again on your next visit. Sincerely, Anom Puraboyanto, General Manager
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