Pacific Palace Hotel

Hotels
8.4
/10
Very Good
1,459 reviews

What Guests Say About Their Stay

Staff Friendliness (67)
Bedroom (63)
Room Space (62)
Hotel Area (60)

Nitin K.

9.4
/ 10
I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.

Putri E.

10.0
/ 10
His service is good, friendly.
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Sandy Sandy

8.8
/ 10
Good service and very strategic
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Fernando T.

10.0
/ 10
Comfortable, clean, there are facilities that make enjoy for entertainment.
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RUDI H.

9.4
/ 10
Nice for roads in Batam, complete facilities.
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In the Area
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Jalan Duyung Sei, Jodoh, Batu Ampar, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Pacific Palace Hotel is a hotel is located at Batu Ampar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pacific Palace Hotel

Jalan Duyung Sei, Jodoh, Batu Ampar, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432
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Lobby Pacific Palace Hotel
Lobby 2 Pacific Palace Hotel

Discover More About Pacific Palace Hotel

Discover the Charm of Pacific Palace Hotel in Kepulauan Riau

Welcome to the Pacific Palace Hotel, your premier destination for an unforgettable stay in the beautiful Kepulauan Riau region of Indonesia. Nestled in a prime location, the Pacific Palace Hotel offers a perfect blend of comfort, convenience, and local charm, making it an ideal choice for both leisure and business travelers. Experience warm Indonesian hospitality and discover the wonders of this vibrant archipelago from the comfort of our well-appointed accommodations. Room rates at Pacific Palace Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Pacific Palace Hotel Location

The Pacific Palace Hotel is strategically situated in the heart of Batam, specifically in the Nagoya district, a bustling hub known for its vibrant atmosphere and accessibility. Located at Jalan Duyung Sei, Jodoh, Batu Ampar, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432, the hotel is approximately a 30-minute drive from Hang Nadim International Airport (BTH), offering a convenient gateway for travelers. Its central position means you are never far from the pulse of the city, yet the hotel provides a tranquil retreat from the everyday hustle. The Pacific Palace Hotel is conveniently located near popular shopping centers and entertainment venues, making it easy to explore the local attractions.

Pacific Palace Hotel Facilities & Services

Facilities for guests at Pacific Palace Hotel are designed to ensure a comfortable and enjoyable stay. We pride ourselves on offering a comprehensive range of services to cater to every need.
  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for hotel guests.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, featuring modern exercise machines. Open daily from 6:00 AM to 10:00 PM. Complimentary for hotel guests.
  • Restaurant:

    Savor delicious local and international cuisine at our on-site restaurant. Operating hours are from 6:30 AM to 11:00 PM.
  • Bar:

    Relax with a drink at our cozy bar, offering a selection of beverages. Open daily from 11:00 AM to 11:00 PM.
  • Meeting Facilities:

    For business travelers, we offer well-equipped meeting rooms and banquet facilities to host your corporate events. Please inquire for availability and rates.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel premises.
  • 24-Hour Front Desk:

    Our friendly and professional staff are available around the clock to assist you with any requests.
  • Room Service:

    Enjoy the convenience of in-room dining with our room service menu, available from 7:00 AM to 10:00 PM.
  • Parking:

    Complimentary parking space is available for guests.

Pacific Palace Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Pacific Palace Hotel. Each room is thoughtfully appointed to provide a comfortable and relaxing environment.
  • Superior Room:

    Offering a comfortable stay with city views. Available in smoking and non-smoking options.
  • Deluxe Room:

    A more spacious option, also featuring city views. Available in smoking and non-smoking options. Some Deluxe rooms may include a bathtub; please specify your preference when booking.
  • Executive Suite:

    For those seeking extra space and luxury, our Executive Suites provide enhanced amenities and city views. These suites typically feature a separate living area and a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms offer ample space and comfort. Available with city views.
Please note that smoking rooms are subject to availability. We strive to accommodate all guest preferences. For guests with pets, please contact the hotel directly to inquire about pet-friendly room options and any associated cleaning fees, which will be communicated in Philippine Pesos (PHP) if applicable.

Pacific Palace Hotel Dining & Restaurants

Indulge your taste buds at the Pacific Palace Hotel, where culinary delights await. Our dining venues offer a range of flavors to satisfy every palate. The hotel's main restaurant, **The Coffee Shop**, serves a delectable breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price per person of PHP 350. For lunch and dinner, guests can enjoy an à la carte menu featuring a mix of Indonesian specialties and international favorites. The restaurant is open until 11:00 PM. For a more relaxed setting, our **Lobby Bar** is the perfect spot to unwind with a selection of refreshing beverages and light snacks. The bar is open from 11:00 AM to 11:00 PM.

Pacific Palace Hotel Nearby Attractions and Activities

Batam, Kepulauan Riau, offers a wealth of attractions and activities for every traveler. Explore the vibrant surroundings of the Pacific Palace Hotel and discover the unique charm of this Indonesian island.
  • Mega Mall Batam Center:

    A premier shopping destination offering a wide array of retail outlets, dining options, and entertainment facilities. It's a great place to experience local shopping and find souvenirs.
  • Barelang Bridge:

    An iconic landmark of Batam, this series of bridges connects several islands and offers stunning panoramic views, especially at sunset. It's a popular spot for photography and enjoying the coastal scenery.
  • Maha Vihara Duta Maitreya:

    One of the largest Buddhist temples in Southeast Asia, this serene complex is a place of worship and cultural significance, featuring impressive statues and intricate architecture.
  • Batam Miniature Park (Taman Mini Indonesia):

    Explore scaled-down replicas of traditional Indonesian houses and cultural landmarks, offering a glimpse into the diverse heritage of the archipelago.
  • Waterfront City:

    Known for its vibrant nightlife and dining scene, Waterfront City offers a lively atmosphere with numerous restaurants, bars, and entertainment venues along the coast.
If you are looking for other activities around Pacific Palace Hotel, check out the best deals on Traveloka: Recommended activities in Batam!

How to Get to Pacific Palace Hotel from the Airport

Navigating your way to the Pacific Palace Hotel from Hang Nadim International Airport (BTH) is straightforward, with several convenient transportation options available. Understanding the airport transfer service of Pacific Palace Hotel and how to get to Pacific Palace Hotel will ensure a smooth arrival.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the Pacific Palace Hotel typically takes around 30 minutes, with fares estimated between PHP 150 to PHP 250, depending on traffic.
  • Ride-hailing Service:

    You can also book a ride through a ride-hailing service via your smartphone. This offers a convenient and often cost-effective way to reach the hotel. Prices are comparable to metered taxis.
  • Hotel Private Transfer:

    For a seamless and personalized experience, you can arrange for a private airport transfer directly with the Pacific Palace Hotel. This service ensures a comfortable pick-up and direct transfer to your accommodation. Please contact the hotel in advance to book this service and confirm the rates, which will be provided in Philippine Pesos (PHP). You can also explore various airport transfer services for pre-booking options.

Summary of Why You Should Choose to Stay at Pacific Palace Hotel

Choosing the Pacific Palace Hotel for your Kepulauan Riau getaway promises a delightful experience filled with comfort, convenience, and excellent service. With a wide range of amenities and a prime location, it’s the perfect base for exploring all that Batam has to offer.
  • Prime Location:

    Situated in the vibrant Nagoya district, offering easy access to shopping, dining, and entertainment.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy the swimming pool, fitness center, and on-site dining options.
  • Warm Hospitality:

    Experience the renowned Indonesian friendliness and attentive service from our dedicated staff.
  • Value for Money:

    Competitive rates and special offers make it an attractive choice for budget-conscious travelers.
Discover the best Room availability at Pacific Palace Hotel and start Planning your trip today. For the best rates and a hassle-free booking experience, consider Booking Pacific Palace Hotel through Traveloka. Book budget hotels in Kepulauan Riau and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Pacific Palace Hotel

Bar, Cafe and Lounge Pacific Palace Hotel
Bar, Cafe and Lounge
Swimming Pool Pacific Palace Hotel
Swimming Pool
Fitness Center Pacific Palace Hotel
Fitness Center
Functional Hall Pacific Palace Hotel
Functional Hall
Lobby Pacific Palace Hotel
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

Things to Do

  • Fitness center
  • Karaoke
  • Massage
  • Sauna
  • Steam room
  • Sauna

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Poolside bar

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Shops

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Table tennis

Transportation

  • Shopping center shuttle

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Pacific Palace Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pacific Palace Hotel
180
Number of floors in Pacific Palace Hotel
8
Another facilities in Pacific Palace Hotel
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Pacific Palace Hotel

What are available facilities at Pacific Palace Hotel?
There are top facilites at Pacific Palace Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pacific Palace Hotel?
The standard check-in time at Pacific Palace Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Pacific Palace Hotel provide breakfast?
Yes, Pacific Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pacific Palace Hotel?
Pacific Palace Hotel is a 4.0-star hotel.
How many floors does Pacific Palace Hotel have?
Pacific Palace Hotel has 8 floors.
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More Reviews from Other Guests in Pacific Palace Hotel

Overall Ratings & Reviews Pacific Palace Hotel

Traveloka (1,370)
Other sources (89)
8.5
Very Good
From 1,370 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Pacific Palace Hotel
All
Bedroom (37)
Staff Friendliness (36)
Ambiance (36)
Room Space (35)
Bathroom (35)
Hotel Area (32)
Distance to City Center (30)
Taste (30)
Variety (26)
Activity Option (25)
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Traveler Reviews Pacific Palace Hotel

Number of reviews per page
20
40
Customer reviews
P***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Maintain and improve. And always maintain quality.
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1 people find it helpful
D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Breakfast is very varied, the service is friendly.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good & friendly front staffs
Find this review helpful?
Nitin K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.
Find this review helpful?
Herlina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's top notch, with prices that are quite affordable compared to hotels in its class, it turns out that Pacific is the best.
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Feiby E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
First check in, the service was friendly and very good, when we arrived at the room it was beyond expectations, initially I thought the room was small but in fact the room was quite spacious and suitable for families.
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S***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The staff was friendly, especially the front desk.
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E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel staff are all friendly, the rooms are clean.
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Ifa K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Clean rooms, friendly service, recommended for family vacations
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1 people find it helpful
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Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 22 week(s) ago
The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.
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Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.
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E***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Ok for all. Hotel and service
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff were very friendly and very helpful at check in.
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Maryati
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
The facilities are good, clean and comfortable.
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1 people find it helpful
Raja W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Highly recommend staying here. Very satisfying.
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Stayed many times, always choose this hotel. Doesn't disappoint.
1 people find it helpful
d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Staff friendly, room good. Will definitely come back.
1 people find it helpful
R***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everything was good during my stay.
1 people find it helpful
S***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
The staff and mas at check-in were very helpful.
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2 people find it helpful
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NURHALIMAH P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
comfortable, I want to come here again sometime.... God willing, if I have the fortune
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40

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Exterior 4 Pacific Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pacific Palace Hotel

Traveloka (1,370)
Other sources (89)
8.5
Very Good
From 1,370 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Pacific Palace Hotel
All
Bedroom (37)
Staff Friendliness (36)
Ambiance (36)
Room Space (35)
Bathroom (35)
Hotel Area (32)
Distance to City Center (30)
Taste (30)
Variety (26)
Activity Option (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pacific Palace Hotel

Number of reviews per page
20
40
Customer reviews
P***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Maintain and improve. And always maintain quality.
Translated by Google Icon
See original
1 people find it helpful
D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Breakfast is very varied, the service is friendly.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good & friendly front staffs
Find this review helpful?
Nitin K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.
Find this review helpful?
Herlina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's top notch, with prices that are quite affordable compared to hotels in its class, it turns out that Pacific is the best.
Translated by Google Icon
See original
Find this review helpful?
Feiby E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
First check in, the service was friendly and very good, when we arrived at the room it was beyond expectations, initially I thought the room was small but in fact the room was quite spacious and suitable for families.
Translated by Google Icon
See original
Find this review helpful?
S***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The staff was friendly, especially the front desk.
Find this review helpful?
E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel staff are all friendly, the rooms are clean.
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Find this review helpful?
Ifa K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Clean rooms, friendly service, recommended for family vacations
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1 people find it helpful
Profile Picture
Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 22 week(s) ago
The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.
Read More
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.
Read More
Translated by Google Icon
See original
Find this review helpful?
E***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Ok for all. Hotel and service
Translated by Google Icon
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Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff were very friendly and very helpful at check in.
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Find this review helpful?
Profile Picture
Maryati
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
The facilities are good, clean and comfortable.
Translated by Google Icon
See original
1 people find it helpful
Raja W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Highly recommend staying here. Very satisfying.
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See original
Find this review helpful?
d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Stayed many times, always choose this hotel. Doesn't disappoint.
1 people find it helpful
d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Staff friendly, room good. Will definitely come back.
1 people find it helpful
R***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Everything was good during my stay.
1 people find it helpful
S***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
The staff and mas at check-in were very helpful.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
NURHALIMAH P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
comfortable, I want to come here again sometime.... God willing, if I have the fortune
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Find this review helpful?
Number of reviews per page
20
40