Pacific Palace Hotel

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8.4
/10
Very Good
1,469 reviews

What Guests Say About Their Stay

A***s

10.0
/ 10
The staff was friendly and immediately informed us if we left something in the room. Excellent, honest.
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Nitin K.

9.4
/ 10
I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.

Putri E.

10.0
/ 10
His service is good, friendly.
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Sandy Sandy

8.8
/ 10
Good service and very strategic
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Fernando T.

10.0
/ 10
Comfortable, clean, there are facilities that make enjoy for entertainment.
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In the Area
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Jalan Duyung Sei, Jodoh, Batu Ampar, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Pacific Palace Hotel is a hotel is located at Batu Ampar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pacific Palace Hotel

Jalan Duyung Sei, Jodoh, Batu Ampar, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432
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Lobby Pacific Palace Hotel
Lobby 2 Pacific Palace Hotel

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Overview of Pacific Palace Hotel

Pacific Palace Hotel offers a charming and inviting atmosphere, designed with a blend of modern comfort and Indonesian aesthetics. The surrounding neighbourhood is known for its vibrant local culture and accessibility to key landmarks. You'll find it easy to explore the city, with convenient access to public transport options and major city areas. Pacific Palace Hotel distinguishes itself through its commitment to providing a comfortable, affordable, and convenient stay for all guests.

Pacific Palace Hotel, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Pacific Palace Hotel Facilities

Featuring 180 rooms in total, Pacific Palace Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and child-friendly facilities, while digital nomads can take advantage of the reliable Wi-Fi and dedicated workspaces. Groups will find the communal areas perfect for socialising, and leisure travellers can relax and unwind in the comfortable surroundings.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for ultimate comfort, featuring high-speed Wi-Fi, a practical workspace, plush bedding, and well-appointed bathrooms. In-room conveniences ensure a hassle-free stay, allowing you to relax and enjoy your time.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Pacific Palace Hotel

Expect a vibrant yet relaxed ambience at Pacific Palace Hotel. Mornings are typically bustling with guests enjoying breakfast, while evenings offer a quieter atmosphere in the common spaces. While specific tours may vary, the hotel staff can often assist with arranging local excursions. A smooth check-in process is prioritised, and guests are encouraged to embrace local customs and etiquette for a richer experience.

How to Get to Pacific Palace Hotel

Pacific Palace Hotel is conveniently located near a major international airport, making it easily accessible for travellers arriving from afar. From the airport, you can expect a taxi ride to take around 30-60 minutes, depending on traffic conditions. Affordable bus connections are also available to the city centre, providing a budget-friendly alternative.

Food Near Pacific Palace Hotel

While Pacific Palace Hotel may offer breakfast or drinks, there are plenty of dining options nearby to explore. You'll find several cafs and restaurants within walking distance, offering a range of cuisines to suit all tastes. Convenience stores are also readily available for snacks and essentials. Be sure to try some local dishes, such as nasi goreng or gado-gado, for an authentic taste of Indonesia. Budget-friendly warungs (small local eateries) offer delicious and affordable meals.

Things to Do Around Pacific Palace Hotel

The area surrounding Pacific Palace Hotel is rich in attractions and cultural spots. You can explore a historic temple, wander through a lively night market, or relax in a riverside park. A one-day walkable itinerary could include visiting a local museum, sampling street food, and enjoying the sunset from a scenic viewpoint. For a two-day extended stay, consider visiting a nearby island or exploring the local art scene. Daytime activities include shopping for souvenirs and visiting cultural centres, while evenings offer opportunities to enjoy live music or traditional dance performances.

Why Pacific Palace Hotel is Popular Among Travellers

Pacific Palace Hotel is particularly popular among travellers due to its affordability and convenient location. Repeat visitors often appreciate the friendly staff and the value-for-money experience. The hotel strives to provide a unique and memorable stay for every guest, making it a top choice for those seeking comfort and convenience.

Tips for First-Time Visitors

Consider booking a room with a view for an enhanced experience. When packing, remember to bring light clothing suitable for the tropical climate, as well as a universal adaptor for your electronic devices. It's also helpful to learn a few basic phrases in Indonesian. The staff at Pacific Palace Hotel are fluent in English, but knowing some local language can enhance your interactions. Be mindful of local customs and dress modestly when visiting religious sites.

Best Time to Stay at Pacific Palace Hotel

The best time to stay at Pacific Palace Hotel depends on your preferences. The peak season typically falls during the summer months, offering warm weather and plenty of sunshine. However, this is also the busiest and most expensive time to visit. The off-peak season offers quieter surroundings and lower prices, but the weather may be less predictable. Consider planning your trip around local events and festivals for a unique cultural experience. Budget-conscious travellers may prefer to visit during the shoulder seasons, when the weather is still pleasant but the crowds are smaller.

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All facilities in Pacific Palace Hotel

Bar, Cafe and Lounge Pacific Palace Hotel
Bar, Cafe and Lounge
Swimming Pool Pacific Palace Hotel
Swimming Pool
Fitness Center Pacific Palace Hotel
Fitness Center
Functional Hall Pacific Palace Hotel
Functional Hall
Lobby Pacific Palace Hotel
Lobby

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Poolside bar

Things to Do

  • Karaoke
  • Massage
  • Sauna
  • Sauna

Transportation

  • Shopping center shuttle

Connectivity

  • Free WiFi

General

  • AC
  • Reception hall
  • Banquet
  • Connecting rooms
  • Smoking area

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Shuttle Service

  • Airport transfer

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon

Sports and Recreations

  • Table tennis

Accommodation Policy & General Information in Pacific Palace Hotel

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pacific Palace Hotel
180
Number of floors in Pacific Palace Hotel
8
Another facilities in Pacific Palace Hotel
Bar, Breakfast, Buffet breakfast, Poolside bar, Karaoke

Frequently asked question in Pacific Palace Hotel

What are available facilities at Pacific Palace Hotel?
There are top facilites at Pacific Palace Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pacific Palace Hotel?
The standard check-in time at Pacific Palace Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Pacific Palace Hotel provide breakfast?
Yes, Pacific Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Pacific Palace Hotel have?
Pacific Palace Hotel is a 4.0-star hotel.
How many floors does Pacific Palace Hotel have?
Pacific Palace Hotel has 8 floors.
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More Reviews from Other Guests in Pacific Palace Hotel

Overall Ratings & Reviews Pacific Palace Hotel

Traveloka (1,379)
Other sources (90)
8.5
Very Good
From 1,379 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Pacific Palace Hotel
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Staff Friendliness (42)
Ambiance (40)
Bedroom (40)
Room Space (39)
Bathroom (38)
Hotel Area (35)
Distance to City Center (34)
Taste (34)
Variety (29)
Accessibility (28)
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Traveler Reviews Pacific Palace Hotel

Number of reviews per page
20
40
Customer reviews
J***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice place , staff ramah , clean
Find this review helpful?
Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very clean and comfortable, pleasant.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam
A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff was friendly and immediately informed us if we left something in the room. Excellent, honest.
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1 people find it helpful
Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam
Q***q
icon-origin-TRAVELOKA
6.6
/10
Reviewed 12 week(s) ago
Check-out time, when I got to the room, I pressed the bell, my device was on, even though it was only 12 o'clock.
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Julawati K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Clean hotel, good and friendly staff, delicious food... Second time stopping here.. Really enjoyed staying here 💖
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam
MerryerL S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Highly recommended for families, complete breakfast, cheap prices, and strategic location.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam
G***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Easy location, comfortable and clean rooms.
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Muhammad G. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Clean, next to or near spotted deer breeding such as in Bogor.
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1 people find it helpful
K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
The staff was friendly, the room was clean, and the bathroom was clean. The only small issue I have is the room that they gave me was a connected room, and I could hear the noises that the other hotel guests were making.
2 people find it helpful
P***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Maintain and improve. And always maintain quality.
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1 people find it helpful
D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
Breakfast is very varied, the service is friendly.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Very good & friendly front staffs
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Nitin K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.
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Herlina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
It's top notch, with prices that are quite affordable compared to hotels in its class, it turns out that Pacific is the best.
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Feiby E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
First check in, the service was friendly and very good, when we arrived at the room it was beyond expectations, initially I thought the room was small but in fact the room was quite spacious and suitable for families.
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S***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The staff was friendly, especially the front desk.
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E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
The hotel staff are all friendly, the rooms are clean.
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Ifa K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Clean rooms, friendly service, recommended for family vacations
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2 people find it helpful
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Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 40 week(s) ago
The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.
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Reza M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.
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Number of reviews per page
20
40

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Exterior 4 Pacific Palace Hotel

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