SPOT ON 3928 Terrace House

The room given is not suitable. Moved to a room with poor facilities. The bathroom is outside. Asked to increase the room charge when it came. Dirty towels. Narrow room. Waiters are not friendly.

Hotel staff is not professional. The price does not match the application asking for an additional fee.

The room is very dirty. There are lots of cockroaches on the walls, long worms in the toilet, and centipedes on the floor.

Dirty rooms, and not according to what was ordered.

I was given a room that did not match what I ordered and paid for. The room type given is the cheapest room (outdoor bathroom and narrow bed). Meanwhile I booked a room above that type. And the service from the officers is also not good.

The mattress is hard, itchy, smelly, the pillow smells. There is no TV remote.

Told to add more fees even though it's a little bit but still not in accordance with what has been paid. While in the toilet a mouse appears, hopefully the service will be fixed later, thank you.

Nice, comfortable place, for those who want to rest, you can come here.

the property is okay considering the price. However, the price purchased in Traveloka is below their actual price (in my case, Traveloka Rp 93k, the actual price was Rp 120k). So I needed to pay additional Rp 30k without any prior information. The Hotel suggest I should address the complaint to Traveloka instead of they do so.

Good clean but the price in the app does not match what is checked in.

Clean, fragrant, cheap, the staff is friendly too, not bad for a long break.