Palazzo Firenze

Hotels
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8.6
/10
Very Good
616 reviews

What Guests Say About Their Stay

David Christopher

10.0
/ 10
Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.

Robert

10.0
/ 10
The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.

ELIZABETH

10.0
/ 10
Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.
In the Area
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16 Via Firenze, Naples, Campania, Italy, 80134

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Palazzo Firenze is a good choice when you are visiting Naples. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Palazzo Firenze

16 Via Firenze, Naples, Campania, Italy, 80134
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Lobby Palazzo Firenze
Exterior 2 Palazzo Firenze

Discover More About Palazzo Firenze

General
Near Piazza Giuseppe Garibaldi

Location
With a stay at Palazzo Firenze in Naples (Naples City Centre), you'll be a 5-minute walk from Piazza Giuseppe Garibaldi and 8 minutes by foot from Spaccanapoli. This hotel is 2 mi (3.2 km) from Via Toledo and 2.2 mi (3.6 km) from Port of Naples.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Piazza Giuseppe Garibaldi - 0.4 km / 0.2 mi
Corso Umberto I - 0.4 km / 0.3 mi
Castel Capuano - 0.4 km / 0.3 mi
Mercato di Porta Nolana - 0.6 km / 0.4 mi
Porta Capuana - 0.6 km / 0.4 mi
Via dei Tribunali - 0.6 km / 0.4 mi
Spaccanapoli - 0.7 km / 0.4 mi
Chiesa di Santa Maria Egiziaca a Forcella - 0.9 km / 0.6 mi
Naples Cathedral - 1.1 km / 0.7 mi
Botanical Garden of Naples - 1.2 km / 0.7 mi
Via San Gregorio Armeno - 1.2 km / 0.7 mi
San Lorenzo Maggiore - 1.2 km / 0.8 mi
Naples Underground - 1.4 km / 0.9 mi
University of Naples Federico II - 1.5 km / 0.9 mi
Chiesa di Sant'Angelo A Nilo - 1.5 km / 0.9 mi

The nearest major airport is Naples Intl. Airport (NAP) - 8.1 km / 5 mi

Facilities
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Dining
Enjoy a meal at Palazzo Firenze, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Rooms
Make yourself at home in one of the 40 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes, and housekeeping is provided daily.

All facilities in Palazzo Firenze

Bar, Cafe and Lounge Palazzo Firenze
Bar, Cafe and Lounge
Swimming Pool Palazzo Firenze
Swimming Pool
Common Space Palazzo Firenze
Common Space
Lobby Palazzo Firenze
Lobby
Exterior Palazzo Firenze
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Breakfast
  • Snack bar
  • Buffet breakfast

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

General

  • Terrace

Accommodation Policy & General Information in Palazzo Firenze

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher
, To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Palazzo Firenze
40
Number of floors in Palazzo Firenze
5
Another facilities in Palazzo Firenze
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Palazzo Firenze

What are available facilities at Palazzo Firenze?
There are top facilites at Palazzo Firenze such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Palazzo Firenze?
The standard check-in time at Palazzo Firenze is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Palazzo Firenze provide breakfast?
Yes, Palazzo Firenze provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Palazzo Firenze?
Palazzo Firenze is a 4.0-star hotel.
How many floors does Palazzo Firenze have?
Palazzo Firenze has 5 floors.
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More Reviews from Other Guests in Palazzo Firenze

8.6
Very Good
From 616 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Palazzo Firenze

Number of reviews per page
20
40
Top reviews
Daniel
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean, and conveniently located from the train station and the airport. The breakfast was very nice.
William
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was alright but the shower towels in the bathroom smelled funny and one appeared dirty. I asked the front desk for another towel and he said “no. Tomorrow morning.” Overall the staff was not welcoming or nice.
Bernadette
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean,staff brilliant was so caring for my friend who had a fall.
mark
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful hotel in downtown section of the city. Local area a bustling part of town with a wide cross-section of humanity. Very similar to lower east side of Manhattan. Front desk clerk Giovanni was excellent. Incredible full breakfast
Heather M
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area
nikolay
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Friendly staff, good breakfast, clean room, close to train station
Marianne
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Perfekt läge, rent rum.God frukost.
Mats Arent
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

As a diabetic and vegetarian, the selection at breakfast was too limited. We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.
Andrew
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Yes
Ian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

great hotel - super clean and new - brilliant front of house team
David Christopher
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.
Elizabeth
icon-
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I have very mixed opinions on this hotel. Some things were great : Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port. Room size was comfortable for one person. Shower was excellent with lovely toiletries. You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful. The following would have made my stay more comfortable given I was there for 4 nights One complementary bottle of water Access to coffee / tea making facilities in room or reception Wine available in minibar Tissues available in bathroom However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically. I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.
Read More
Beth
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS
Richard
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was clean and the staff friendly and helpful. The breakfast was plentiful. Some small downsides. There was very little storage space in the rooms, so we had to live out of suitcases. There were several small steps along the corridors, making it hard for the mobility impaired. The location is mixed. It is close to the station, metro and buses, which is good. There are plenty of good restaurants nearby (which is fortunate as there is no restaurant in the hotel beyond the breakfast room.) The main streets seem basically safe enough (although we had to stop a pickpocketer stealing from our backpack outside the hotel) but the side streets felt dubious. None of this detracted from a good stay.
Read More
Robert
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.
Jie
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Yes
ELIZABETH
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.
philomena
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Room spotless. Reception very helpful
Divya
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Good location, very close to the railway station. As they were overbooked, we got a twin room even tho we booked the queen room. So was not keen on that and the staff was a little rude about this.
David
icon-with Partner
with Partner
2.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The stay was fine fridge did not work on my return I have a charge of £182.00 I have tried ringing 20times permanently engaged The email system blocks you sending a direct email So I have reported it to Hotels.com but have had no answer as yet It had spoiled the trip and not being able to get a response in this day and age is ridiculous
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Palazzo Firenze

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 616 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Palazzo Firenze

Number of reviews per page
20
40
Top reviews
Daniel
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean, and conveniently located from the train station and the airport. The breakfast was very nice.
William
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was alright but the shower towels in the bathroom smelled funny and one appeared dirty. I asked the front desk for another towel and he said “no. Tomorrow morning.” Overall the staff was not welcoming or nice.
Bernadette
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean,staff brilliant was so caring for my friend who had a fall.
mark
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful hotel in downtown section of the city. Local area a bustling part of town with a wide cross-section of humanity. Very similar to lower east side of Manhattan. Front desk clerk Giovanni was excellent. Incredible full breakfast
Heather M
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area
nikolay
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Friendly staff, good breakfast, clean room, close to train station
Marianne
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Perfekt läge, rent rum.God frukost.
Mats Arent
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

As a diabetic and vegetarian, the selection at breakfast was too limited. We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.
Andrew
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Yes
Ian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

great hotel - super clean and new - brilliant front of house team
David Christopher
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.
Elizabeth
icon-
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I have very mixed opinions on this hotel. Some things were great : Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port. Room size was comfortable for one person. Shower was excellent with lovely toiletries. You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful. The following would have made my stay more comfortable given I was there for 4 nights One complementary bottle of water Access to coffee / tea making facilities in room or reception Wine available in minibar Tissues available in bathroom However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically. I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.
Read More
Beth
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS
Richard
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was clean and the staff friendly and helpful. The breakfast was plentiful. Some small downsides. There was very little storage space in the rooms, so we had to live out of suitcases. There were several small steps along the corridors, making it hard for the mobility impaired. The location is mixed. It is close to the station, metro and buses, which is good. There are plenty of good restaurants nearby (which is fortunate as there is no restaurant in the hotel beyond the breakfast room.) The main streets seem basically safe enough (although we had to stop a pickpocketer stealing from our backpack outside the hotel) but the side streets felt dubious. None of this detracted from a good stay.
Read More
Robert
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.
Jie
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Yes
ELIZABETH
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.
philomena
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Room spotless. Reception very helpful
Divya
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Good location, very close to the railway station. As they were overbooked, we got a twin room even tho we booked the queen room. So was not keen on that and the staff was a little rude about this.
David
icon-with Partner
with Partner
2.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The stay was fine fridge did not work on my return I have a charge of £182.00 I have tried ringing 20times permanently engaged The email system blocks you sending a direct email So I have reported it to Hotels.com but have had no answer as yet It had spoiled the trip and not being able to get a response in this day and age is ridiculous
Read More
Number of reviews per page
20
40