Mandarin Oriental, Tokyo

Hotels
9.4
/10
Exceptional
408 reviews

What Guests Say About Their Stay

Whitehouse

10.0
/ 10
This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.

Rui

10.0
/ 10
Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.

Nakeva

10.0
/ 10
The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
In the Area
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2-1-1 Nihonbashi Muromachi, Tokyo, Kanto, Japan, 103-8328

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Mandarin Oriental, Tokyo is located in area / city Tokyo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mandarin Oriental, Tokyo

2-1-1 Nihonbashi Muromachi, Tokyo, Kanto, Japan, 103-8328
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Lobby Mandarin Oriental, Tokyo
Lobby 2 Mandarin Oriental, Tokyo

Discover More About Mandarin Oriental, Tokyo

General


In Tokyo (Chuo)

Location


In the heart of Tokyo, Mandarin Oriental, Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. This luxury hotel is 2.1 mi (3.4 km) from Tokyo Dome and 2.6 mi (4.2 km) from Sensoji Temple.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Imperial Palace East Gardens - 1.3 km / 0.8 mi
Akihabara Electric Town - 1.4 km / 0.9 mi
Tokyo International Forum - 1.6 km / 1 mi
Sumida River - 2 km / 1.2 mi
Kanda Shrine - 2 km / 1.2 mi
Ginza Wako Building - 2.1 km / 1.3 mi
Kabuki-za Theatre - 2.2 km / 1.4 mi
Ginza Six - 2.2 km / 1.4 mi
Hibiya Park - 2.3 km / 1.4 mi
Tsukiji Outer Market - 2.7 km / 1.7 mi
Ryogoku Kokugikan - 2.7 km / 1.7 mi
Ameyoko Shopping District - 2.7 km / 1.7 mi
Tokyo Imperial Palace - 2.8 km / 1.7 mi
Nippon Budokan - 2.8 km / 1.8 mi
Ueno Park - 2.9 km / 1.8 mi

The nearest airports are:
Haneda Airport (HND) - 22.9 km / 14.2 mi
Narita Intl. Airport (NRT) - 70.8 km / 44 mi

The preferred airport for Mandarin Oriental, Tokyo is Narita Intl. Airport (NRT).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has 5920 square feet (550 square meters) of space consisting of conference space and 15 meeting rooms.

Dining


Grab a bite to eat at one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 179 guestrooms featuring minibars and flat-screen televisions. Digital programming and DVD players are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in Mandarin Oriental, Tokyo

Bar, Cafe and Lounge Mandarin Oriental, Tokyo
Bar, Cafe and Lounge
Entertainment Facility Mandarin Oriental, Tokyo
Entertainment Facility
Fitness Center Mandarin Oriental, Tokyo
Fitness Center
Functional Hall Mandarin Oriental, Tokyo
Functional Hall
Lobby Mandarin Oriental, Tokyo
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Spa
  • Fitness center
  • Health club

Public Facilities

  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Toys
  • Children games

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Ballroom

Business Facilities

  • Meeting rooms
  • Conference rooms

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Tokyo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Events/parties not allowed, Cashless transactions are available, Essential workers only - NO, Conde Nast Gold List Year 2021
  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 13000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Tokyo
179
Number of floors in Mandarin Oriental, Tokyo
9
Another facilities in Mandarin Oriental, Tokyo
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Mandarin Oriental, Tokyo

What are available facilities at Mandarin Oriental, Tokyo?
There are top facilites at Mandarin Oriental, Tokyo such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Tokyo?
The standard check-in time at Mandarin Oriental, Tokyo is starting from 15:00 - 02:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Tokyo provide breakfast?
Yes, Mandarin Oriental, Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental, Tokyo?
Mandarin Oriental, Tokyo is a 5.0-star hotel.
How many floors does Mandarin Oriental, Tokyo have?
Mandarin Oriental, Tokyo has 9 floors.
See All

More Reviews from Other Guests in Mandarin Oriental, Tokyo

9.4
Exceptional
From 404 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Tokyo

Number of reviews per page
20
40
Top reviews
Whitehouse
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.
herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very good
Maria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.
Read More
Rui
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Abdulmohsen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Read More
Nakeva
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
MARIA
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
julie
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful property with first class staff and service that makes all the difference.
Deems
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

first time - very impressed, but fell short of 5-stars IMHO.
Rotem
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Amazing hotel The was was simple
Wilson
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff was amazing
Andrew
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Remarkable service and experience.
Andrew
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent experience
JASON
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Jean Seung
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Location
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
Dessislava
icon-Family
Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Ziya
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Good hotel, but probably you do not get not what you’d expect from a Mandarin property. The concierge stuff was poor, hotel rooms need an upgrade.
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Concierge service was not good at all - struggled to book a restaurant for us, needed to explain it several times to different people despite emailing in advance. Emails went without reply and the concierge team didn't speak good English or actually listen to us. Room had a great view, although it required two lifts to get to, one on ea different side of the building to the other. Spa / swimming pool access was only free before 9.30am. Bathroom was good but overall the furnishings inn the room were dated and the bathroom door was awkward to shut. I expected more for the price. The Palace was cheaper and the service was far superior and a much better room.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Mandarin Oriental, Tokyo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 404 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Tokyo

Number of reviews per page
20
40
Top reviews
Whitehouse
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.
herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very good
Maria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.
Read More
Rui
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Abdulmohsen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Read More
Nakeva
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
MARIA
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
julie
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful property with first class staff and service that makes all the difference.
Deems
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

first time - very impressed, but fell short of 5-stars IMHO.
Rotem
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Amazing hotel The was was simple
Wilson
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff was amazing
Andrew
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Remarkable service and experience.
Andrew
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent experience
JASON
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Jean Seung
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Location
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
Dessislava
icon-Family
Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Ziya
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Good hotel, but probably you do not get not what you’d expect from a Mandarin property. The concierge stuff was poor, hotel rooms need an upgrade.
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Concierge service was not good at all - struggled to book a restaurant for us, needed to explain it several times to different people despite emailing in advance. Emails went without reply and the concierge team didn't speak good English or actually listen to us. Room had a great view, although it required two lifts to get to, one on ea different side of the building to the other. Spa / swimming pool access was only free before 9.30am. Bathroom was good but overall the furnishings inn the room were dated and the bathroom door was awkward to shut. I expected more for the price. The Palace was cheaper and the service was far superior and a much better room.
Read More
Number of reviews per page
20
40