Mandarin Oriental, Tokyo

Amazing hotel!!! Great food

Big fan of MO- used to love MO in HK. First time try MO in Tokyo. It was satisfying experience but still feels like missing something- not big but small. Always friendly great staff and food options are always top notch. Room definitely needs to be renovated. Other than that it was another great MO experience.

Our stay was perfect - I booked 3 rooms for 3 nights. I checked out twice - paid my bill the night before leaving and next morning the day we left. We had a light in-room breakfast since we left early. A couple of days later I received an e-mail from room service asking me for 36.000 extra yens that they forgot to charge me. I am still on vacation but I think that this is very unprofessional from their part. That is not good customer service at all specially for the price I paid !

Astounding. 🌟🌟🌟🌟🌟 Expensive 💴💴💴💴💴

Hands down the best experience I have ever had at a hotel. No detail was too small. The service was legendary. I had a standard room and found the view to be breathtaking. You will want to include breakfast when making your reservation because they have everything you could imagine. I’m thinking about changing my itinerary to stay be able to stay here a few more nights at the end of my trip.

The description on hotels.com was spot on. Excellent place to stay with direct access to the Ginza line. Worth the price.

Superb in every way.

Hotel bastante bueno , hermosas vistas

Wonderful bar

One of the great hotels of the world! Simply outstanding

You can always trust a MO

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.

Very good

Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.

Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.

The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.