ibis Kaunas Centre

When selecting a hotel to stay in whilst visiting a city you have never visited before you rely on the facilities the hotel promises. The Ibis Kaunas Centre failed to deliver on many counts. The promised bar didn't exist, the promised restaurant was never opened. This is despite adverts for their tasty food in their lifts only breakfast was served. My room was never cleaned during my 5 day stay; indeed my waste bucket wasn't even emptied. Perhaps most disappointing was that despite pre-arrival requests for check in information, no mention was made by the hotel about the promised facilities being unavailable; nor indeed were we given the option of cancelling our reservation with a full refund so we could go somewhere that did offer the facilities we required. Staff were completely disinterested in my complaints. Poor customer service and a hotel that simply did not provide what it advertised. Very poor.

I read a few negative reports about this place but they could not have been more wrong. Probably the most friendly check in I’ve ever had

Hotel was literally next door to bus station which was very convenient. Local bus stop and large supermarket also next door. Breakfast option was adequate (€12). Usual compact room.

Standard Ibis experience. Good value and next to ypthe bus station meaning travel to and from Kaunas Airport is cheap and easy. No kettle in the room but the rooms have great televisions.

Nice service. Ok for one night.

Everyting was good, but we asked to awake up at 5.00 am. This is the third time when you promise to wake up us, but no action. Our bus lived at 5.50 am we knew what will happen and took our own alarm with us.

Was decent enough for what I paid. Shower tiles showed signs of mould. No electrical sockets next to bed or next to mirror as wanted to dry hair after shower. (Luckily the wire reached closest to it). Breakfast was nice with plenty to choose from. Staff need to crack a smile from time to time.

Breakfast was horrible. Bathroom needs big repair.

Completely fine for the price. Cleanliness was not the best and some other little things could have been better but for 60€ per night I am not complaining.

The beds are not stable and very uncomfortable.

Simple and inexpensive

Ibis Kaunas Centre is a good basic hotel. It is adjacent to the bus station, so convenient if you are arriving by bus. The walk to Freedom Alley and then on to the Old Town is not long and the hotel is close to a nice park and to the very interesting Sugihara House museum. I might recommend asking for a room facing the back because the street in front of the hotel is noisy. The breakfast was modest but good and the staff is professional and pleasant.

Everything was smooth and easy. Great that it had parking as well

I would like to complain about the hotel in the booking I paid for, it says double room and double bed..the room I received was not double as it says on your website when I asked why I was told that the reference is to the size of the bed and not the size of the room .....This is a serious deception of the public and I demand to get the money I extracted back and I will not sue Expedia for misleading advertising

Receptionist was rude. Told me i could park my car but number on gate would not work.

Quite disappointing, room was dirty, towels look like they have been used for 10 years, small tv with couple of channels, very small breakfast, food was cold, small parking

All good. Decent location, no-frills room but very comfy. Value for money.

Returning from visiting Vilnius. Had station the way before and liked it. Staff remembered me. Nice breakfast. Pleasant but longish walk to old town.

Air condition wouldnt go below 24c, too warm. Seems its set centrally and adjusting manually in room does nothing. Placebo effect.

Very comfortable night with my wife and dog. Certainly pet friendly. Breakfast was nice as well.