ibis Kaunas Centre

I stayed from Tuesday to Friday. My room wasn’t cleaned once. The toilet was leaking and the bathroom overall was in bad condition. Do not recommend.

Staff were fantastic, lobby is clean with some places to dwell. Location great, next to bus station and 5 mins from train station. Breakfast ok (coffee awful) Bed and Pillows really uncomfortable. Shower not great. WiFi virtually non-existent.

Great location and lovely staff

Clean room Building is being renovated and all the cosmetic stuff are being redone. The staff is friendly I needed a quiet room and I was upgraded to 3rd floor. I recommend the hotel.

Good convenient location close to the main coach and rail stations for Kaunas. Nice modern hotel.

Transport links are excellent

Positives: - Double bed mattress - Decent wifi - Good storage for clothes - Modern look in room - Friendly receptionist - Clean environment - Good area - SmartTV Negatives: - Needs more hook storage in bedroom and bathroom - No plug sockets besides the bed - No shelf storage in bathroom - Only 1 rubbish bin that's kept in the bathroom - Housekeeping doesn’t: --- replace the dirty mugs with clean one --- clean the floor The hotel's website needs to update what amentities they have as they say they provide slippers and robes, which I asked for and they don't anymore. Before arrival I asked if there was a kettle and a mini fridge, they said there wasn't a fridge but they could offer a spare kettle. I decided to take my own travel kettle in case as I would rely on it a lot. They provided me with a kettle though even though they couldn't guarantee it. I asked if I could have a room near the lift and they did give me a room however it was an accessible room. It was spacious and the bathroom was basically a wet room. While there are handrails to hold on to, there was no seat or ledge built in to sit on and the floor had no anti-slip feature meaning that I almost slipped and fell when having a shower. I had to keep one of the towels on the floor to stand on to prevent slipping. There is a good hairdryer though. Also the bathroom products are 3-in-1 bottles; hair, body and handwash. One placed at the shower and one at the sink. Overall it's a nice place to stay short term.

Only stayed for one night but staff were great and the hotel is comfortable and in a good location - excellent stay and reasonable price.

The hotel around Europe is great some very small but comfortable the main reason I picked your hotel because your staff are wonderful and I will always thank them every day

The room was clean but not so much the bathroom. Staff was polite and friendly.

Room was clean and tidy. Tita at the desk spoke great English and was very attentive and helpful. She helped us on multiple occasions on our stay and gave advice on the local area

Perfect

Room was ok .Breakfast could be better .It was the same everyday .

Good basic hotel near to all the things you need

When selecting a hotel to stay in whilst visiting a city you have never visited before you rely on the facilities the hotel promises. The Ibis Kaunas Centre failed to deliver on many counts. The promised bar didn't exist, the promised restaurant was never opened. This is despite adverts for their tasty food in their lifts only breakfast was served. My room was never cleaned during my 5 day stay; indeed my waste bucket wasn't even emptied. Perhaps most disappointing was that despite pre-arrival requests for check in information, no mention was made by the hotel about the promised facilities being unavailable; nor indeed were we given the option of cancelling our reservation with a full refund so we could go somewhere that did offer the facilities we required. Staff were completely disinterested in my complaints. Poor customer service and a hotel that simply did not provide what it advertised. Very poor.

I read a few negative reports about this place but they could not have been more wrong. Probably the most friendly check in I’ve ever had

Hotel was literally next door to bus station which was very convenient. Local bus stop and large supermarket also next door. Breakfast option was adequate (€12). Usual compact room.

Standard Ibis experience. Good value and next to ypthe bus station meaning travel to and from Kaunas Airport is cheap and easy. No kettle in the room but the rooms have great televisions.

Nice service. Ok for one night.

Everyting was good, but we asked to awake up at 5.00 am. This is the third time when you promise to wake up us, but no action. Our bus lived at 5.50 am we knew what will happen and took our own alarm with us.