Bertam Resort & Water Park Penang

Resorts
8.8
/10
Very Good
195 reviews

What Guests Say About Their Stay

Hotel Area (30)
Room Space (28)
Bedroom (28)
Family Friendly (27)

Nor A. M. S.

10.0
/ 10
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.

H***G

8.5
/ 10
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.

N***h

10.0
/ 10
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
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L***a

10.0
/ 10
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍

Asrina

10.0
/ 10
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
In the Area
See Map
Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bertam Resort & Water Park Penang

Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
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Lobby Bertam Resort & Water Park Penang
Exterior 2 Bertam Resort & Water Park Penang

Discover More About Bertam Resort & Water Park Penang

Discover Your Perfect Getaway at Bertam Resort & Water Park Penang

Planning a trip to Penang, Malaysia, and searching for the ideal place to stay that offers both relaxation and excitement? Look no further than the **Bertam Resort & Water Park Penang**. This premier destination provides a fantastic blend of comfortable accommodations, thrilling water park adventures, and convenient access to the best of what Penang has to offer. Whether you're traveling with family, friends, or seeking a solo escape, Bertam Resort & Water Park Penang promises an unforgettable experience. Room rates at Bertam Resort & Water Park Penang start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Bertam Resort & Water Park Penang Location

Nestled in the vibrant Seberang Perai region, Bertam Resort & Water Park Penang is conveniently situated at Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200. This prime location offers a peaceful retreat while remaining accessible to key areas. It is approximately a 45-minute drive from Penang International Airport, making your arrival and departure smooth and hassle-free. The resort is also within easy reach of major expressways, facilitating exploration of the wider Penang island and mainland. The atmosphere surrounding Bertam Resort & Water Park Penang is one of serene tranquility, offering a welcome respite from the hustle and bustle of city life, yet it’s close enough to local amenities and attractions for convenience.

Bertam Resort & Water Park Penang Facilities & Services

Facilities for guests at Bertam Resort & Water Park Penang are designed to cater to every need, ensuring a comfortable and enjoyable stay for all.
  • A magnificent swimming pool, perfect for a refreshing dip.
  • An exciting water park featuring a variety of slides and attractions for all ages.
  • A dedicated children's play area to keep the little ones entertained.
  • A fitness center equipped for your workout needs.
  • On-site dining options offering delicious local and international cuisine.
  • Complimentary Wi-Fi throughout the resort.
  • Ample free parking space for guests arriving by car.
  • 24-hour front desk service for your convenience.
The water park typically operates from 10:00 AM to 6:00 PM daily, with an entrance fee of approximately PHP 500 for adults and PHP 350 for children. Please note that these prices are estimates and may vary.

Bertam Resort & Water Park Penang Room Types

The room types of Bertam Resort & Water Park Penang offer a range of options to suit different preferences and group sizes. Guests can choose from well-appointed rooms and suites, each designed with comfort and style in mind.
  • Deluxe Room:

    These rooms offer a comfortable stay with modern amenities and often feature a garden view. Available in smoking and non-smoking options.
  • Superior Room:

    Similar to Deluxe rooms, providing a cozy and well-equipped space for your stay.
  • Family Suite:

    Ideal for families, these spacious suites provide ample room for everyone, often with multiple beds and a separate living area. Some may offer a bathtub.
  • Executive Suite:

    For those seeking a touch of luxury, these suites provide enhanced amenities and often a more expansive living space.
While specific views may vary, many rooms offer pleasant garden or pool views. Please inquire about the availability of rooms with a bathtub when booking. The resort does not currently offer pet-friendly rooms.

Bertam Resort & Water Park Penang Dining & Restaurants

Savor a delightful culinary journey at Bertam Resort & Water Park Penang, where a variety of dining options await. The resort's main restaurant, often referred to as the "Palm Cafe," serves a delectable array of local Malaysian specialties and international favorites.
  • Palm Cafe:

    Open daily from 7:00 AM to 10:00 PM, offering breakfast, lunch, and dinner. Estimated price per person for a meal ranges from PHP 600 to PHP 1200.
  • Poolside Bar:

    Enjoy refreshing drinks and light snacks by the pool, typically open from 11:00 AM to 7:00 PM.
The dining experience at Bertam Resort & Water Park Penang is designed to complement your stay, offering delicious food in a relaxed and inviting atmosphere.

Bertam Resort & Water Park Penang Nearby Attractions and Activities

Bertam Resort & Water Park Penang is ideally situated to explore the rich cultural tapestry and natural beauty of the Seberang Perai area and beyond.
  • Penang Bird Park:

    Located nearby, this is one of Southeast Asia's largest bird parks, housing over 300 species of birds.
  • Kepala Batas Town:

    Explore the local culture and markets in this nearby town, offering a glimpse into everyday Malaysian life.
  • Taman Rekreasi Sungai Kerian:

    A beautiful recreational park perfect for a leisurely stroll or a picnic amidst nature.
  • Penang Hill:

    A short drive away, offering breathtaking panoramic views of George Town and the surrounding islands.
  • George Town UNESCO World Heritage Site:

    Immerse yourself in the vibrant history, art, and culinary delights of Penang's capital city.
If you are looking for other activities around Bertam Resort & Water Park Penang, check out the best deals on Traveloka: Recommended activities in Seberang Perai!

How to Get to Bertam Resort & Water Park Penang from the Airport

Navigating your way to Bertam Resort & Water Park Penang is straightforward, with several convenient transportation options available. The airport transfer service of Bertam Resort & Water Park Penang can be arranged for a seamless journey.
  • Taxi/Ride-hailing Service:

    Upon arrival at Penang International Airport (PEN), you can easily find metered taxis or use a ride-hailing service. The journey to the resort typically takes around 45 minutes and may cost approximately PHP 800 to PHP 1200, depending on traffic.
  • Private Airport Transfer:

    For added convenience and comfort, you can pre-book a private airport transfer through Traveloka. This ensures a dedicated vehicle and driver will be waiting for you upon arrival. Explore airport transfer services for the best rates.
  • Rental Car:

    If you prefer the flexibility of exploring at your own pace, renting a car at the airport is a viable option. The resort offers ample free parking.
How to get to Bertam Resort & Water Park Penang is made easy with these choices, ensuring you can start your vacation without any travel stress.

Summary of Why You Should Choose to Stay at Bertam Resort & Water Park Penang

Choosing Bertam Resort & Water Park Penang for your next vacation offers a multitude of benefits, making it a top choice for travelers seeking a blend of fun, relaxation, and convenience.
  • Exciting Water Park:

    Perfect for families and thrill-seekers, the on-site water park provides hours of entertainment.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites cater to different needs and budgets.
  • Convenient Location:

    Situated in Seberang Perai, it offers a peaceful escape with easy access to Penang's attractions.
  • Excellent Facilities:

    From swimming pools to dining options, the resort is equipped to ensure a pleasant stay.
  • Great Value:

    With competitive pricing and the potential for discounts, it offers a fantastic travel experience.
Discover the best Room availability at Bertam Resort & Water Park Penang and start planning your trip today. For seamless Booking Bertam Resort & Water Park Penang, visit Traveloka. You can also Book budget hotels in Penang and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Bertam Resort & Water Park Penang

Bar, Cafe and Lounge Bertam Resort & Water Park Penang
Bar, Cafe and Lounge
Swimming Pool Bertam Resort & Water Park Penang
Swimming Pool
Fitness Center Bertam Resort & Water Park Penang
Fitness Center
Lobby Bertam Resort & Water Park Penang
Lobby
Exterior Bertam Resort & Water Park Penang
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Library
  • Outdoor pool
  • Sauna

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Bertam Resort & Water Park Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Airport Transfer Service Available On Request @ RM225+ (Starex)

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bertam Resort & Water Park Penang
282
Number of floors in Bertam Resort & Water Park Penang
5
Another facilities in Bertam Resort & Water Park Penang
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Bertam Resort & Water Park Penang

What are available facilities at Bertam Resort & Water Park Penang?
There are top facilites at Bertam Resort & Water Park Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bertam Resort & Water Park Penang?
The standard check-in time at Bertam Resort & Water Park Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Bertam Resort & Water Park Penang provide breakfast?
Yes, Bertam Resort & Water Park Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bertam Resort & Water Park Penang?
Bertam Resort & Water Park Penang is a 5.0-star hotel.
How many floors does Bertam Resort & Water Park Penang have?
Bertam Resort & Water Park Penang has 5 floors.
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More Reviews from Other Guests in Bertam Resort & Water Park Penang

8.9
Very Good
From 168 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (27)
Hotel Area (25)
Staff Friendliness (23)
Bedroom (23)
Room Space (22)
Bathroom (20)
Taste (20)
Ambiance (19)
Surroundings (18)
Variety (18)
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Most Recent
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Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
Joy A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great! Convenient, comfortable, clean, quiet, beautiful swimming pool, fun water park.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice environment and good service from the staff. Definitely will come again.
1 people find it helpful
Nor A. M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, instagrammable deco (almost all corners are instagrammable) & lots of fun activities!
+2
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Nice places & good for family vacation, if possible to offer stay with water park fees
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H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
We enjoyed staying here. The breakfast got varieties of food. The hotel room is very clean
Find this review helpful?
Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff is friendly and helpful, peaceful surrounding and the room is clean, neat, and spacious.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The room was wonderful and relaxing. Service staff was splendid.
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 25 week(s) ago
When checking in, I was changed to another room which was registered in someone else's name, when having breakfast, my room name was not the same as the name registered in my name causing confusion in confirming the room name which caused a 20 minute wait to go to breakfast
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1 people find it helpful
L***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Really had a wonderful time here. The room is okay but the hotel’s ambience, architecture, layout, interior and design are superbbb! Pool is extremely nice and huge. Breakfast was amazing with various selection of foods. Definitely gonna repeat again in the future.
+5
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 26 week(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
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+5
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w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 31 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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Fmas M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 33 week(s) ago
The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍
+4
Find this review helpful?
Yau K. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
interesting and comfortable place..beautiful view
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.
Find this review helpful?
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Bertam Resort & Water Park Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 168 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (27)
Hotel Area (25)
Staff Friendliness (23)
Bedroom (23)
Room Space (22)
Bathroom (20)
Taste (20)
Ambiance (19)
Surroundings (18)
Variety (18)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
Joy A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great! Convenient, comfortable, clean, quiet, beautiful swimming pool, fun water park.
Translated by Google Icon
See original
Find this review helpful?
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice environment and good service from the staff. Definitely will come again.
1 people find it helpful
Nor A. M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, instagrammable deco (almost all corners are instagrammable) & lots of fun activities!
+2
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Nice places & good for family vacation, if possible to offer stay with water park fees
Find this review helpful?
H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
We enjoyed staying here. The breakfast got varieties of food. The hotel room is very clean
Find this review helpful?
Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff is friendly and helpful, peaceful surrounding and the room is clean, neat, and spacious.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The room was wonderful and relaxing. Service staff was splendid.
Find this review helpful?
N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
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See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 25 week(s) ago
When checking in, I was changed to another room which was registered in someone else's name, when having breakfast, my room name was not the same as the name registered in my name causing confusion in confirming the room name which caused a 20 minute wait to go to breakfast
Translated by Google Icon
See original
1 people find it helpful
L***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Really had a wonderful time here. The room is okay but the hotel’s ambience, architecture, layout, interior and design are superbbb! Pool is extremely nice and huge. Breakfast was amazing with various selection of foods. Definitely gonna repeat again in the future.
+5
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 26 week(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
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+5
Find this review helpful?
w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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See original
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 31 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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Fmas M.
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Leisure
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9.6
/10
Reviewed 33 week(s) ago
The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..
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L***a
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Staycation
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10.0
/10
Reviewed 35 week(s) ago
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍
+4
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Yau K. S.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...
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Verified Traveler
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10.0
/10
Reviewed 36 week(s) ago
interesting and comfortable place..beautiful view
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.
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