Bertam Resort & Water Park Penang

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8.8
/10
Very Good
203 reviews

What Guests Say About Their Stay

L***a

10.0
/ 10
Nice place to stay with small children. Clean and spacious room. Many things to do here. We had a great staycation here.

E***a

10.0
/ 10
All seems so good about this resort. The room, the staff, the food, the activity, and it's worth the price. Keep it up!

Nor A. M. S.

10.0
/ 10
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.

H***G

8.5
/ 10
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.

N***h

10.0
/ 10
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
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In the Area
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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named Bertam Resort & Water Park Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bertam Resort & Water Park Penang

Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
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Lobby Bertam Resort & Water Park Penang
Exterior 2 Bertam Resort & Water Park Penang

Discover More About Bertam Resort & Water Park Penang

What You Might Like - All About Bertam Resort Water Park Penang

Bertam Resort Water Park Penang is a fantastic choice for families and couples seeking a fun-filled getaway. Guests consistently rave about the amazing water park, perfect for a day of splashing and slides. The resort's location offers easy access to nearby attractions and boasts stunning views. Many reviewers praise the friendly and helpful staff, always ready with a smile and assistance. Overall, it's a memorable experience offering excellent value for money.

What truly sets Bertam Resort apart is its all-in-one approach. You get a comfortable hotel stay combined with thrilling water park adventures, all in one convenient location. The resort's popularity stems from its ability to cater to all ages, with activities and amenities for both adults and children. Families particularly appreciate the convenience and safety of having everything within the resort complex. It's a truly relaxing and enjoyable holiday experience.

One guest recently described their stay as "absolutely fantastic!". They loved the water park, the spacious rooms, and the delicious food. Another guest highlighted the exceptional value for money, stating that they would definitely return. With such overwhelmingly positive feedback, Bertam Resort Water Park Penang is a top choice for an unforgettable Malaysian holiday. Book your stay today and experience the magic for yourself!

Concept & Design Bertam Resort Water Park Penang

Bertam Resort Water Park Penang embraces a vibrant and tropical design concept, reflecting the beauty of its Malaysian surroundings. The architecture incorporates natural elements, creating a harmonious blend of modern comfort and natural charm. The resort's design prioritises spaciousness and light, ensuring a relaxing and airy atmosphere throughout. The overall aesthetic is one of playful elegance, perfect for families and couples alike.

While not attributed to a specific famous designer, the resort's design clearly reflects a thoughtful approach to creating a welcoming and enjoyable space. The use of natural materials and bright colours creates a cheerful and inviting ambiance. The attention to detail is evident throughout, from the landscaping to the interior design of the rooms and public areas. It's a design that truly enhances the overall holiday experience.

Stepping into the hotel lobby, you're immediately greeted by a sense of warmth and spaciousness. Natural light floods the area, highlighting the elegant décor and comfortable seating arrangements. The atmosphere is relaxed and inviting, setting the perfect tone for a memorable stay. It's the ideal place to unwind after a day of exploring or simply relax with a refreshing drink.

Different Hotel Room Types Available in Bertam Resort Water Park Penang

Choosing the perfect hotel room type is crucial for a comfortable stay. We offer a range of hotel bedroom types to suit every need and budget, from affordable hotels nearby to more luxurious options. Let's explore the different hotel room types available at Bertam Resort Water Park Penang:

  • Deluxe Room: Offers a comfortable double bed, stunning views, and non-smoking options. Bathtubs are available in select rooms.
  • Family Room: Spacious enough for a family, featuring multiple beds and often including a separate living area. Non-smoking options are available.
  • Suite: Our luxurious suites boast separate living and sleeping areas, offering extra space and comfort. Enjoy breathtaking views and a luxurious bathroom with a bathtub.
  • Connecting Rooms: Ideal for families or groups travelling together, these rooms offer convenient access between two rooms.

Please note that specific amenities, such as bidets, may vary depending on the room type. We are not currently a pet-friendly hotel.

Unique Hotel Facilities in Bertam Resort Water Park Penang

Bertam Resort Water Park Penang boasts a wide array of hotel facilities designed to enhance your stay. From exciting water park adventures to relaxing spa treatments, there's something for everyone. Let's explore some of the unique features:

  • Water Park: A thrilling water park with slides, pools, and splash areas for all ages. Operating hours are typically from 9 am to 6 pm.
  • Swimming Pool: A relaxing adult-only pool offers a tranquil escape. Operating hours are typically from 7 am to 10 pm.
  • Kids' Club: A supervised play area for children, offering various activities and entertainment. Operating hours are typically from 9 am to 6 pm.
  • Spa: Indulge in rejuvenating treatments at our spa. Prices vary depending on the chosen treatment. Bookings are recommended.
  • Fitness Centre: Maintain your fitness routine with our well-equipped gym. Open 24/7.

Hotel Buffet or Hotel Restaurant/Cafe Available in Bertam Resort Water Park Penang

Bertam Resort offers a variety of dining options to satisfy every palate. From lavish buffets to casual cafes, you'll find something to suit your taste and budget. Let's explore the culinary delights available:

  • The Palm Restaurant: Our main restaurant offers a diverse buffet breakfast, lunch, and dinner. Prices vary depending on the meal and time. Open from 7 am to 10 pm.
  • The Lagoon Cafe: Enjoy light snacks, refreshing drinks, and delicious pastries at our casual cafe. Open from 10 am to 10 pm.
  • Sunset Bar: Relax with a cocktail and enjoy stunning sunset views. Open from 5 pm to 11 pm.

Signature dishes include the Penang Laksa and Nasi Lemak, both local Malaysian favourites.

Easy Access from and to the Airport

Reaching Bertam Resort Water Park Penang from the airport is straightforward. Several convenient options are available, including hotel transfer services. Let's explore your transportation choices:

  • Taxi: Taxis are readily available outside the airport. The journey takes approximately 30-45 minutes.
  • Airport Shuttle: The hotel offers an airport shuttle service. Bookings are required at least 24 hours in advance.
  • Private Car Hire: Pre-booked private car services offer a comfortable and convenient transfer.

For transfer from airport to hotel or hotel to airport transfer, pre-booking is highly recommended, especially during peak season.

Nearby MRT Station & Bus Stops Nearby

Bertam Resort enjoys convenient access to public transport, making it easy to explore the surrounding area. Let's look at the nearby options for MRT nearby and bus stops nearby:

  • Nearest MRT Station: The nearest MRT station is approximately 2 km from the hotel. A taxi or Grab ride is recommended.
  • Nearest Bus Stop: Several bus stops are located within a short walking distance of the hotel. Bus schedules are readily available online.

Payment for public transport can be made using a Cashless card, easily purchased at convenience stores and MRT stations.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Bertam Resort Water Park Penang

Bertam Resort is ideally located near a variety of family-friendly attractions. Here are a few suggestions for nearby attractions and things to do nearby:

  • Entopia Butterfly Farm: Discover a magical world of butterflies and insects. Entry costs approximately RM 30 per adult.
  • Penang Hill: Enjoy breathtaking panoramic views of Penang Island. Entry costs approximately RM 30 per adult.
  • Tropical Spice Garden: Explore a lush garden filled with exotic spices and plants. Entry costs approximately RM 30 per adult.
  • Escape Adventureplay: Challenge yourself with exciting outdoor activities. Prices vary depending on the chosen activity.
  • Kek Lok Si Temple: Visit one of the largest Buddhist temples in Southeast Asia. Entry is free.

Looking for more fun? See Traveloka’s best deals on Things To Do in Malaysia!

Other Accommodations Near Bertam Resort Water Park Penang

Looking for alternative hotels with airport shuttle or other cheap hotels nearby? Here are some options for different budgets and preferences:

  • Luxury Accommodations: Eastern & Oriental Hotel, Shangri-La Rasa Sayang Resort & Spa, The Ritz-Carlton, Penang
  • 4-Star Hotels: Bayview Beach Resort, Hard Rock Hotel Penang, G Hotel Kelawai
  • 3-Star Hotels: Cititel Penang, Hotel Equatorial Penang, Penang Mutiara Beach Resort

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Malaysia!

With its fantastic water park, comfortable rooms, and convenient location, Bertam Resort Water Park Penang offers an unforgettable holiday experience. To make your trip even more convenient, book your stay through Traveloka. You can find great deals on affordable hotels nearby and even book cheap hotels directly through our website. For the best value, check out our selection of cheap hotels nearby. And don't forget to book cheap air tickets to Malaysia with Traveloka to complete your perfect getaway! Start planning your adventure today and enjoy a hassle-free, memorable trip!

All facilities in Bertam Resort & Water Park Penang

Bar, Cafe and Lounge Bertam Resort & Water Park Penang
Bar, Cafe and Lounge
Swimming Pool Bertam Resort & Water Park Penang
Swimming Pool
Fitness Center Bertam Resort & Water Park Penang
Fitness Center
Lobby Bertam Resort & Water Park Penang
Lobby
Exterior Bertam Resort & Water Park Penang
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Reception hall
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Things to Do

  • Outdoor pool
  • Sauna

Connectivity

  • Internation Call
  • Free WiFi

Accessibilty

  • Accessible bathroom
  • Accessible parking

Accommodation Policy & General Information in Bertam Resort & Water Park Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Airport Transfer Service Available On Request @ RM225+ (Starex)

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bertam Resort & Water Park Penang
282
Number of floors in Bertam Resort & Water Park Penang
5
Another facilities in Bertam Resort & Water Park Penang
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in Bertam Resort & Water Park Penang

What are available facilities at Bertam Resort & Water Park Penang?
There are top facilites at Bertam Resort & Water Park Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bertam Resort & Water Park Penang?
The standard check-in time at Bertam Resort & Water Park Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Bertam Resort & Water Park Penang provide breakfast?
Yes, Bertam Resort & Water Park Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bertam Resort & Water Park Penang
Bertam Resort & Water Park Penang has a 5.0-star rating.
How many floors does Bertam Resort & Water Park Penang have?
Bertam Resort & Water Park Penang has 5.
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More Reviews from Other Guests in Bertam Resort & Water Park Penang

8.9
Very Good
From 175 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (30)
Hotel Area (28)
Bedroom (26)
Staff Friendliness (25)
Room Space (24)
Ambiance (22)
Bathroom (22)
Taste (22)
Surroundings (20)
Activity Option (19)
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Most Recent
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Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Such an amazing stay, I loved the vibes, I loved the food, and everything.
Find this review helpful?
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place to stay with small children. Clean and spacious room. Many things to do here. We had a great staycation here.
Find this review helpful?
Syafigah G. b.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is cool👍🏻, really enjoyed staying there.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All seems so good about this resort. The room, the staff, the food, the activity, and it's worth the price. Keep it up!
Find this review helpful?
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I love the whole resort ambience. My room smells good. I love it!
1 people find it helpful
Joy A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Great! Convenient, comfortable, clean, quiet, beautiful swimming pool, fun water park.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice environment and good service from the staff. Definitely will come again.
2 people find it helpful
Nor A. M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Friendly staff, instagrammable deco (almost all corners are instagrammable) & lots of fun activities!
+2
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Nice places & good for family vacation, if possible to offer stay with water park fees
Find this review helpful?
H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
We enjoyed staying here. The breakfast got varieties of food. The hotel room is very clean
Find this review helpful?
Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The staff is friendly and helpful, peaceful surrounding and the room is clean, neat, and spacious.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The room was wonderful and relaxing. Service staff was splendid.
Find this review helpful?
N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 40 week(s) ago
When checking in, I was changed to another room which was registered in someone else's name, when having breakfast, my room name was not the same as the name registered in my name causing confusion in confirming the room name which caused a 20 minute wait to go to breakfast
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1 people find it helpful
L***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Really had a wonderful time here. The room is okay but the hotel’s ambience, architecture, layout, interior and design are superbbb! Pool is extremely nice and huge. Breakfast was amazing with various selection of foods. Definitely gonna repeat again in the future.
+5
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 42 week(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
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+5
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w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 47 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Bertam Resort & Water Park Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 175 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (30)
Hotel Area (28)
Bedroom (26)
Staff Friendliness (25)
Room Space (24)
Ambiance (22)
Bathroom (22)
Taste (22)
Surroundings (20)
Activity Option (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Such an amazing stay, I loved the vibes, I loved the food, and everything.
Find this review helpful?
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place to stay with small children. Clean and spacious room. Many things to do here. We had a great staycation here.
Find this review helpful?
Syafigah G. b.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is cool👍🏻, really enjoyed staying there.
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All seems so good about this resort. The room, the staff, the food, the activity, and it's worth the price. Keep it up!
Find this review helpful?
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I love the whole resort ambience. My room smells good. I love it!
1 people find it helpful
Joy A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Great! Convenient, comfortable, clean, quiet, beautiful swimming pool, fun water park.
Translated by Google Icon
See original
Find this review helpful?
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice environment and good service from the staff. Definitely will come again.
2 people find it helpful
Nor A. M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The stay was pleasant with friendly staff. The hotel was clean, and you could literally see the staff cleaning at all times to ensure the cleanliness is of utmost importance for the hotel. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Friendly staff, instagrammable deco (almost all corners are instagrammable) & lots of fun activities!
+2
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Nice places & good for family vacation, if possible to offer stay with water park fees
Find this review helpful?
H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
A very big swimming pool, the kids like it very much. The room is quite clean. Enjoy eating buffet breakfast here. It is ideal for family vacation. Enjoy the relaxing vacation staying here.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
We enjoyed staying here. The breakfast got varieties of food. The hotel room is very clean
Find this review helpful?
Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The staff is friendly and helpful, peaceful surrounding and the room is clean, neat, and spacious.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The room was wonderful and relaxing. Service staff was splendid.
Find this review helpful?
N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Very comfortable, friendly staff, and delicious breakfast with a wide selection. The hotel is quiet, clean, and family-friendly. Booked last minute, it was well worth it. Will definitely return again 😃
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 40 week(s) ago
When checking in, I was changed to another room which was registered in someone else's name, when having breakfast, my room name was not the same as the name registered in my name causing confusion in confirming the room name which caused a 20 minute wait to go to breakfast
Translated by Google Icon
See original
1 people find it helpful
L***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Really had a wonderful time here. The room is okay but the hotel’s ambience, architecture, layout, interior and design are superbbb! Pool is extremely nice and huge. Breakfast was amazing with various selection of foods. Definitely gonna repeat again in the future.
+5
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 42 week(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
Read More
+5
Find this review helpful?
w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 47 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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