Chulia Mansion Hotel

Hotels
8.9
/10
Exceptional
1,374 reviews

What Guests Say About Their Stay

Surroundings (5)
Staff Friendliness (5)
Distance To City Center (4)
Bathroom (4)

Cherrie L. P. T.

10.0
/ 10
Highly recommended! It's near to shops, restaurants and bars! The room is clean. Staff are friendly. I love the breakfast, free drinks and ice cream at the rooftop bar.

Christine K.

9.7
/ 10
The located is strategically located at Chulia street, the heart of Georgetown. Great buffet breakfast, free coffee / tea and snacks in the afternoon and free drinks at rooftop bar. We always come back to this hotel every time we're in Penang.

gita f.

10.0
/ 10
The most fun of chulia there is free food and beveragesnya.
See original

Sari U. T.

8.5
/ 10
It's a great hotel to stay, very strategic near to hawkers and Penang Rd. Enjoy free flow wine and ice cream. Breakfast was amazing.

DAVINDRAN A.

9.7
/ 10
One of the best 3 star hotel, very satisfied with the service and facilities
In the Area
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413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Chulia Mansion Hotel is a hotel is located at Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Chulia Mansion Hotel

413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200
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Lobby Chulia Mansion Hotel
Lobby 2 Chulia Mansion Hotel

Discover More About Chulia Mansion Hotel

Discover the Charm of Chulia Mansion Hotel in Penang

Welcome to Chulia Mansion Hotel, a captivating retreat nestled in the heart of Penang, Malaysia. This exquisite hotel offers a unique blend of colonial charm and modern comfort, making it an ideal choice for travelers seeking an authentic and memorable experience. Room rates at Chulia Mansion Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Chulia Mansion Hotel Location

Chulia Mansion Hotel is strategically situated in the vibrant George Town area of Penang. Located at 413, Chulia Street, Georgetown, Pulau Pinang, Penang, Malaysia, 10200, it offers a prime position within this UNESCO World Heritage Site. The hotel is approximately a 45-minute drive from Penang International Airport (PEN), providing convenient access for arriving guests. Its central location means you are just a short stroll away from the bustling streets filled with heritage shophouses, aromatic street food stalls, and captivating street art. The atmosphere here is one of historical immersion, where the echoes of the past meet the vibrant pulse of contemporary Penang. You'll find yourself within easy reach of iconic landmarks and local treasures, making exploration effortless.

Chulia Mansion Hotel Facilities & Services

Facilities for guests at Chulia Mansion Hotel are designed to ensure a comfortable and enjoyable stay. The hotel offers a range of amenities to cater to every need:

  • Swimming Pool:

    Take a refreshing dip in the hotel's inviting swimming pool, perfect for unwinding after a day of exploring. Operating hours are from 8:00 AM to 7:00 PM.
  • Fitness Center:

    Maintain your workout routine at the well-equipped fitness center, available from 7:00 AM to 9:00 PM.
  • Restaurant:

    Savor delicious local and international cuisine at the on-site restaurant.
  • Bar:

    Enjoy a relaxing drink at the hotel bar.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel.
  • Concierge Services:

    Our dedicated concierge team is available to assist with tour bookings, transportation, and local recommendations.
  • 24-Hour Front Desk:

    For your convenience, the front desk operates around the clock.
  • Luggage Storage:

    Secure storage is available for your luggage before check-in or after check-out.
  • Daily Housekeeping:

    Ensure your room remains pristine with our daily housekeeping service.
  • Free Parking:

    Guests arriving by car can take advantage of the complimentary parking space.

Chulia Mansion Hotel Room Types

Discover a variety of accommodations designed to suit every traveler's needs. The room types of Chulia Mansion Hotel range from cozy and well-appointed rooms to more spacious suites, ensuring a comfortable stay for solo travelers, couples, and families alike.

  • Deluxe Room:

    These rooms offer a comfortable retreat with city views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Superior Room:

    Similar to the Deluxe Room, offering pleasant city views and essential amenities. Available in smoking and non-smoking options.
  • Mansion Suite:

    For those seeking extra space and luxury, the Mansion Suite provides enhanced comfort and amenities, often with distinct living areas and city views. Some suites include a bathtub.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfortable sleeping arrangements. Available in non-smoking options.

Please note that while Chulia Mansion Hotel is a wonderful place to stay, it does not currently offer pet-friendly rooms.

Chulia Mansion Hotel Dining & Restaurants

Indulge your taste buds with the culinary delights offered at Chulia Mansion Hotel. The hotel features an on-site restaurant that serves a delectable array of local Malaysian specialties and international favorites. Enjoy breakfast, lunch, and dinner in a charming setting. The restaurant is typically open from 7:00 AM to 10:00 PM, with estimated prices per person ranging from PHP 500 to PHP 1,200, depending on your order.

Chulia Mansion Hotel Nearby Attractions and Activities

Chulia Mansion Hotel is perfectly positioned to explore the rich cultural tapestry and vibrant attractions of Penang. Immerse yourself in the local charm with these nearby points of interest:

  • Penang Street Art:

    Wander through the streets of George Town and discover the famous interactive street art that adorns many of the buildings.
  • Khoo Kongsi:

    Visit this magnificent Chinese clan house, a stunning example of traditional Peranakan architecture and a significant historical landmark.
  • Cheong Fatt Tze Mansion (The Blue Mansion):

    Explore the iconic indigo-blue mansion, a UNESCO award-winning heritage building offering a glimpse into Penang's opulent past.
  • Little India:

    Experience the sights, sounds, and smells of Penang's vibrant Little India, known for its colorful shops, aromatic spices, and delicious South Indian cuisine.
  • Gurney Drive Hawker Centre:

    Indulge in a culinary adventure at this famous hawker center, offering a vast selection of Penang's best street food.

If you are looking for other activities around Chulia Mansion Hotel, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to Chulia Mansion Hotel from the Airport

Getting to Chulia Mansion Hotel from Penang International Airport (PEN) is straightforward, with several convenient options available. The airport transfer service of Chulia Mansion Hotel can be arranged for a seamless arrival. Here's how to get to Chulia Mansion Hotel:

  • Airport Taxi:

    Metered or coupon taxis are readily available at the airport. The journey to Chulia Mansion Hotel typically takes around 45 minutes and costs approximately PHP 600 to PHP 800, depending on traffic.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone for a convenient and often cost-effective option. Prices are comparable to taxis.
  • Private Airport Transfer:

    For a more personalized and comfortable experience, you can pre-book a private airport transfer. This service can be arranged through the hotel or a third-party provider, with prices varying based on vehicle type and service. This is a great option if you prefer a direct and hassle-free journey. You can also explore airport transfer services for more options.

Summary of Why You Should Choose to Stay at Chulia Mansion Hotel

Chulia Mansion Hotel offers an exceptional stay in Penang, combining historical charm with modern conveniences. Here are the top reasons to choose this delightful hotel:

  • Prime Location:

    Situated in the heart of George Town, offering easy access to heritage sites, dining, and shopping.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit various needs.
  • Excellent Facilities:

    Enjoy the swimming pool, fitness center, and attentive services.
  • Authentic Experience:

    Immerse yourself in the rich culture and history of Penang.
  • Value for Money:

    Competitive pricing for a memorable stay.

Discover the best room availability at Chulia Mansion Hotel and make your booking today. For a seamless travel experience, consider booking your flights and accommodation together. Easily book domestic and international flights at low prices. When planning your trip to Penang, remember that booking Chulia Mansion Hotel through Traveloka ensures you get the best deals and a hassle-free reservation process. Explore your options and Book budget hotels in Penang with confidence.

All facilities in Chulia Mansion Hotel

Common Space Chulia Mansion Hotel
Common Space
Lobby Chulia Mansion Hotel
Lobby
Exterior Chulia Mansion Hotel
Exterior
Others Chulia Mansion Hotel
Others

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Rooftop terrace
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops

Food and Drinks

  • Bar
  • Breakfast

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Things to Do

  • Garden

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Chulia Mansion Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Important Notice: Water Disruption in Penang State Dear Valued Guests, Please be informed that due to scheduled maintenance, there will be a water supply disruption across the state of Penang from 25th April 2025 to 27th April 2025. During this period, water will be supplied to our hotel at the following times: Water Supply Schedule: Morning: from 7:00 AM - 9:00 AM Afternoon: 12:00 NOON - 2:00 PM Evening: 7:00 PM - 9:00 PM We apologize for any inconvenience this may cause and encourage guests to make necessary preparations. We are committed to ensuring your comfort and will provide alternative solutions such as bottled water and access to additional facilities where possible. For any inquiries or further assistance, please feel free to contact the front desk. Thank you for your understanding and cooperation. Sincerely, The Management

Additional Policy

Important Notice: Water Disruption in Penang State Dear Valued Guests, Please be informed that due to scheduled maintenance, there will be a water supply disruption across the state of Penang from 25th April 2025 to 27th April 2025. During this period, water will be supplied to our hotel at the following times: Water Supply Schedule: - Morning: from 7:00 AM - 9:00 AM - Afternoon: 12:00 NOON - 2:00 PM - Evening: 7:00 PM - 9:00 PM We apologize for any inconvenience this may cause and encourage guests to make necessary preparations. We are committed to ensuring your comfort and will provide alternative solutions such as bottled water and access to additional facilities where possible. For any inquiries or further assistance, please feel free to contact the front desk. Thank you for your understanding and cooperation. Sincerely, The Management

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Chulia Mansion Hotel
53
Number of floors in Chulia Mansion Hotel
5
Another facilities in Chulia Mansion Hotel
Family room, Heater, Non-smoking room, Rooftop terrace, Smoke-free

Frequently asked question in Chulia Mansion Hotel

What are available facilities at Chulia Mansion Hotel?
There are top facilites at Chulia Mansion Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Chulia Mansion Hotel?
The standard check-in time at Chulia Mansion Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Chulia Mansion Hotel provide breakfast?
Yes, Chulia Mansion Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Chulia Mansion Hotel?
Chulia Mansion Hotel is a 3.0-star hotel.
How many floors does Chulia Mansion Hotel have?
Chulia Mansion Hotel has 5 floors.
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More Reviews from Other Guests in Chulia Mansion Hotel

Overall Ratings & Reviews Chulia Mansion Hotel

Traveloka (374)
Other sources (1,000)
9.0
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chulia Mansion Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

Great stay..hotel is affordable.Room very comfortable..got breakfast with low payment for room
Lau
icon-with Partner
with Partner
10.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Located in the town, easy access to many street food n attraction. Bed is comfortable
Carol
icon-
8.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

The breakfast has been diminished because of 5he virus situation. I was prepared for it to be bad, BUT IT IS QUITE ADEQUATE. THEY ARE STILL DOING A GOOD JOB.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Clean, relatively comfortable beds, very good breakfast bar. Unexpected extras such as evening complementary drinks and free ice cream. Would definately stay again if in the area.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

good location a lot nice food near by near by local market.
Margaret
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Excellent location,good breakfast, plus free tea, coffee and cookies all day, with a free glass of wine and Ice cream in the roof top bar in the evening. Sadly the lift was out of order for part of our stay. Staff happily carried out heavy suitcases down for us, so not really a problem.
nancy
icon-with Partner
with Partner
10.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Lovely small, family run hotel. Comfortable, clean room, and well located. Owner very helpful.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

The rooms were very spacious and had comfortable beds. The only issue was that the glass in the windows were not very soundproof and since we were right over Chulia street and next to a mosque, it did get a bit loud, but nothing that impacted our sleep too significantly. There was free ice cream which you can enjoy over the nice rooftop area. We were spoilt for choice at the breakfast buffet and it was a great way to start the day. Overall, it's a great stay in a central location.
Read More
Ferdinand
icon-with Partner
with Partner
8.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

We just had a night and really it wasn't enough. Check-In was basic with no fuss. We arrived an hr early but was told room wasn't ready and had to wait till 2pm. No worries there. Our room was suitable enough for 2 on a short stay. It was clean, tidy and with all the usual amenities. The buffet breakfast was good and quite filling with many East and West dishes. Hotel's location was spot on with lots of small shops and full stalls all around- also a number of pubs n clubs all in walking distance. My only gripe was reception staff were less then friendly and came across with a not interested attitude. But I think that's subjective. Dinning and rooftop staff though were great!! Overall we enjoyed our short stay. It's a good hotel and recommended.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

It's fine. Good size room. Place smells of the strong cleaning products they use.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 337 week(s) ago

Hotels.com verified review

good service
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

Great place to stay in Penang!!! Location was perfect. By Love Lane, night food stalls and on the bus route. The hotel was great; nice staff, quiet, comfortable and feee ice cream and wine!!!! Who does that??!!! We enjoyed our stay.
Chandler
icon-with Partner
with Partner
6.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

The location of the hotel is very good! Close to many places to eat and drink. The hotel had a nice rooftop that we had a drink at each night, which had a nice view. The staff were not so friendly and didn't seem to care about making our stay comfortable. There was an odd yellow and dripping stain on the wall by the bed and when we brought this to the attention of the girl at the front desk, she quickly cut me off and said she'd send the cleaning crew. They came to look at it, but never actually cleaned it or offered us any type of resolution. We were next to something which made noises all night. It sounded like someone was constantly hanging and rehanging clothes on a rack ALL night, each night we stayed. The location was great, but the hotel was average with less than impressive customer servuce.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Free filtered water and we didn't have to buy any water.
p
icon-Business
Business
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

very centrally located hotel and value for money. all staff are extremely friendly and helpful.
See Min
icon-
10.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Each time I re-visit with a stay in CM, I get more impressed with the service staffs there and not forgetting that the room lighting was a vast improvement from my previous stay. I'll be back!
Paul
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

Overall the hotel was very good.The hotels location was excellent as it is located on the main street where the nightlife is and close to all the small street eateries. The cleaning and breakfast was excellent and staff with the exception of front of house were very friendly and helpful. Special mention to the security door man and chefs who were always friendly, helpful and professional always had a smile. Its a pity the front of house staff were not the same. We found they would not interact unless prompted and sometimes still did not acknowledge you as they were more interested in they're phones than customers. Without this the hotel would have got an excellent. Hoping this can be rectified and I would recommend hotel to others.
Read More
Tracey
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

Hotel ok not ba
Annon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 349 week(s) ago

Expedia Group verified review

Great central location . Housekeeping was excellent. The breakfast service was absolutely wonderful with choice and variety. Only negative was reception staff were not very receptive. There was no genuine hello as you walked in or out of reception. The staff tended not to make eye contact and kept their heads down.
Ernst
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Buffet breakfast was superb along with available coffees amd snacks. That alone would make me book this hotel again. Loved the rooftop garden and the location. Beds were firm but very comfortable and AC was quiet and effective. I like this hotel in almost every way except for one small thing which was unfortunate—the front desk staff seemed to show very little interest in their guests. Going in and out numerous times, we were never greeted or acknowledged—they just kept their heads down behind the counter. This was not the case with kitchen, dining area or cleaning staff. They were all excellent and friendly.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Chulia Mansion Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Chulia Mansion Hotel

Traveloka (374)
Other sources (1,000)
9.0
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chulia Mansion Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

Great stay..hotel is affordable.Room very comfortable..got breakfast with low payment for room
Lau
icon-with Partner
with Partner
10.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Located in the town, easy access to many street food n attraction. Bed is comfortable
Carol
icon-
8.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

The breakfast has been diminished because of 5he virus situation. I was prepared for it to be bad, BUT IT IS QUITE ADEQUATE. THEY ARE STILL DOING A GOOD JOB.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Clean, relatively comfortable beds, very good breakfast bar. Unexpected extras such as evening complementary drinks and free ice cream. Would definately stay again if in the area.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

good location a lot nice food near by near by local market.
Margaret
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Excellent location,good breakfast, plus free tea, coffee and cookies all day, with a free glass of wine and Ice cream in the roof top bar in the evening. Sadly the lift was out of order for part of our stay. Staff happily carried out heavy suitcases down for us, so not really a problem.
nancy
icon-with Partner
with Partner
10.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Lovely small, family run hotel. Comfortable, clean room, and well located. Owner very helpful.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

The rooms were very spacious and had comfortable beds. The only issue was that the glass in the windows were not very soundproof and since we were right over Chulia street and next to a mosque, it did get a bit loud, but nothing that impacted our sleep too significantly. There was free ice cream which you can enjoy over the nice rooftop area. We were spoilt for choice at the breakfast buffet and it was a great way to start the day. Overall, it's a great stay in a central location.
Read More
Ferdinand
icon-with Partner
with Partner
8.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

We just had a night and really it wasn't enough. Check-In was basic with no fuss. We arrived an hr early but was told room wasn't ready and had to wait till 2pm. No worries there. Our room was suitable enough for 2 on a short stay. It was clean, tidy and with all the usual amenities. The buffet breakfast was good and quite filling with many East and West dishes. Hotel's location was spot on with lots of small shops and full stalls all around- also a number of pubs n clubs all in walking distance. My only gripe was reception staff were less then friendly and came across with a not interested attitude. But I think that's subjective. Dinning and rooftop staff though were great!! Overall we enjoyed our short stay. It's a good hotel and recommended.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

It's fine. Good size room. Place smells of the strong cleaning products they use.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 337 week(s) ago

Hotels.com verified review

good service
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

Great place to stay in Penang!!! Location was perfect. By Love Lane, night food stalls and on the bus route. The hotel was great; nice staff, quiet, comfortable and feee ice cream and wine!!!! Who does that??!!! We enjoyed our stay.
Chandler
icon-with Partner
with Partner
6.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

The location of the hotel is very good! Close to many places to eat and drink. The hotel had a nice rooftop that we had a drink at each night, which had a nice view. The staff were not so friendly and didn't seem to care about making our stay comfortable. There was an odd yellow and dripping stain on the wall by the bed and when we brought this to the attention of the girl at the front desk, she quickly cut me off and said she'd send the cleaning crew. They came to look at it, but never actually cleaned it or offered us any type of resolution. We were next to something which made noises all night. It sounded like someone was constantly hanging and rehanging clothes on a rack ALL night, each night we stayed. The location was great, but the hotel was average with less than impressive customer servuce.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Free filtered water and we didn't have to buy any water.
p
icon-Business
Business
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

very centrally located hotel and value for money. all staff are extremely friendly and helpful.
See Min
icon-
10.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Each time I re-visit with a stay in CM, I get more impressed with the service staffs there and not forgetting that the room lighting was a vast improvement from my previous stay. I'll be back!
Paul
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

Overall the hotel was very good.The hotels location was excellent as it is located on the main street where the nightlife is and close to all the small street eateries. The cleaning and breakfast was excellent and staff with the exception of front of house were very friendly and helpful. Special mention to the security door man and chefs who were always friendly, helpful and professional always had a smile. Its a pity the front of house staff were not the same. We found they would not interact unless prompted and sometimes still did not acknowledge you as they were more interested in they're phones than customers. Without this the hotel would have got an excellent. Hoping this can be rectified and I would recommend hotel to others.
Read More
Tracey
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

Hotel ok not ba
Annon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 349 week(s) ago

Expedia Group verified review

Great central location . Housekeeping was excellent. The breakfast service was absolutely wonderful with choice and variety. Only negative was reception staff were not very receptive. There was no genuine hello as you walked in or out of reception. The staff tended not to make eye contact and kept their heads down.
Ernst
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Buffet breakfast was superb along with available coffees amd snacks. That alone would make me book this hotel again. Loved the rooftop garden and the location. Beds were firm but very comfortable and AC was quiet and effective. I like this hotel in almost every way except for one small thing which was unfortunate—the front desk staff seemed to show very little interest in their guests. Going in and out numerous times, we were never greeted or acknowledged—they just kept their heads down behind the counter. This was not the case with kitchen, dining area or cleaning staff. They were all excellent and friendly.
Read More
Number of reviews per page
20
40