The Waterfront Hotel Kuching

Hotels
8.7
/10
Very Good
1,461 reviews

What Guests Say About Their Stay

Distance To City Center (10)
Room Space (10)
Staff Friendliness (9)
Bedroom (9)

h***i

10.0
/ 10
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!

L***m

10.0
/ 10
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!

Sharifah Z.

9.7
/ 10
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.

Yunus Tjen

9.7
/ 10
Strategic location, adjacent to the plaza merdeka mall so easy for shopping and culinary.
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Lea

9.7
/ 10
Staff are pleasant and helpful. The Executive King room is cozy, clean and new with many lightings that you couldn’t find in most hotels. The room has a beautiful Sarawak river and city view. The location is in the centre of the city. 1 minute to India street and 1 minute to the China Town. Couldn’t ask for more!
In the Area
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68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Waterfront Hotel Kuching is a hotel is located at Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Waterfront Hotel Kuching

68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000
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Discover The Waterfront Hotel Kuching: Your Gateway to Sarawak's Charm

Welcome to The Waterfront Hotel Kuching, a premier accommodation choice for travelers seeking comfort, convenience, and a truly memorable experience in the heart of Sarawak, Malaysia. Nestled along the picturesque Sarawak River, this hotel offers a perfect blend of modern amenities and local charm, making it an ideal base for exploring the vibrant city of Kuching and its surrounding natural wonders. Room rates at The Waterfront Hotel Kuching start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Waterfront Hotel Kuching Location

The Waterfront Hotel Kuching is strategically situated in the heart of Kuching, Sarawak. Located at 68, Jalan Tun Abang Haji Openg,, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93000, it offers unparalleled access to the city's most significant landmarks and attractions. The hotel is just a short distance from the city center, making it incredibly convenient for guests to explore. Its prime position along the Sarawak River provides breathtaking views and a serene atmosphere, yet keeps you close to the pulse of the city. The ambiance here is one of refined tranquility, offering a peaceful retreat after a day of exploration, while still being within easy reach of bustling markets and cultural sites.

The Waterfront Hotel Kuching Facilities & Services

Facilities for guests at The Waterfront Hotel Kuching are designed to ensure a comfortable and enjoyable stay.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center for those who wish to maintain their workout routine. Open daily from 6:00 AM to 10:00 PM.
  • A relaxing spa and wellness center offering a range of rejuvenating treatments. Please inquire at the reception for operating hours and treatment prices, typically ranging from PHP 1,500 to PHP 4,000.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, offering a convenient option for those traveling by car.
  • A 24-hour front desk service, ready to assist with any queries or requests.
  • Concierge services to help you plan your local excursions and activities.
  • Laundry and dry-cleaning services are available for a fee, with prices varying based on the item.

The Waterfront Hotel Kuching Room Types

A diverse range of room types of The Waterfront Hotel Kuching are available to cater to every traveler's needs. Whether you're a solo adventurer, a couple on a romantic getaway, or a family exploring Sarawak, you'll find the perfect accommodation.
  • Deluxe Room:

    Available with either a City View or River View. These rooms are non-smoking and some feature a bathtub for added comfort.
  • Executive Room:

    Offering enhanced amenities and often a more spacious layout, these rooms also come with City View or River View options. Non-smoking. Bathtub available in select rooms.
  • Suite:

    For those seeking a more luxurious experience, our suites provide ample space, premium furnishings, and stunning views. Non-smoking. Bathtub is a standard feature in all suites.
  • Family Room:

    Designed to accommodate families, these rooms offer extra space and comfortable bedding arrangements. Non-smoking. Bathtub may be available in some family rooms.
The hotel does not currently offer pet-friendly rooms.

The Waterfront Hotel Kuching Dining & Restaurants

Savor the diverse culinary offerings at The Waterfront Hotel Kuching, where delicious food and inviting atmospheres await.
  • The Riverview Restaurant:

    Enjoy a delightful breakfast buffet with a wide selection of local and international dishes. Estimated price per person for breakfast is PHP 700. Operating hours: 6:30 AM - 10:30 AM.
  • The Lounge:

    A perfect spot for a casual meal, light snacks, and refreshing beverages. Open daily from 11:00 AM to 11:00 PM. Estimated price per person for a light meal is PHP 500.
  • The Rooftop Bar:

    Experience breathtaking panoramic views of Kuching while enjoying expertly crafted cocktails and light bites. Operating hours: 5:00 PM - 1:00 AM. Estimated price per person for drinks and snacks is PHP 800.

The Waterfront Hotel Kuching Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty of Kuching with these nearby attractions.
  • Sarawak Cultural Village:

    A living museum showcasing the traditional lifestyles of Sarawak's diverse ethnic groups. Approximately 30 minutes drive from the hotel.
  • Semenggoh Wildlife Centre:

    Home to semi-wild orangutans, offering a chance to see these magnificent creatures in their natural habitat. About a 45-minute drive.
  • Bako National Park:

    Famous for its diverse wildlife, stunning rock formations, and pristine beaches. Accessible by boat from a jetty about 40 minutes away.
  • Main Bazaar and Carpenter Street:

    Explore vibrant local markets filled with handicrafts, souvenirs, and local delicacies. Within walking distance from the hotel.
  • Sarawak Museum:

    Discover the history, culture, and natural heritage of Sarawak. Located in the city center, a short drive or a pleasant walk away.
If you are looking for other activities around The Waterfront Hotel Kuching, check out the best deals on Traveloka: Recommended activities in Kuching!

How to Get to The Waterfront Hotel Kuching from the Airport

Getting to The Waterfront Hotel Kuching from Kuching International Airport (KCH) is straightforward, with several convenient options available. The airport is approximately a 20-30 minute drive from the hotel, depending on traffic.
  • Hotel's Private Airport Transfer:

    For the most seamless and comfortable journey, you can arrange for the airport transfer service of The Waterfront Hotel Kuching. This service offers a direct and hassle-free way to reach your accommodation. The estimated cost for this service is around PHP 1,000 - PHP 1,500. You can book this service in advance through Traveloka.
  • Metered Taxis:

    Metered taxis are readily available at the airport's arrival terminal. They offer a reliable and convenient way to reach the hotel. The fare is typically between PHP 500 - PHP 800, depending on traffic conditions.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which can be booked via a mobile app. This is often a cost-effective option, with prices similar to metered taxis.
  • Airport Premium Buses:

    While less direct, airport buses may offer a more budget-friendly option to reach the city center, from where you can take a short taxi or ride-hailing service to the hotel. Check the latest schedules and routes upon arrival.
For peace of mind and a stress-free arrival, consider booking airport transfer services in advance. The Waterfront Hotel Kuching airport transfer is a highly recommended option for a smooth start to your trip.

Summary of Why You Should Choose to Stay at The Waterfront Hotel Kuching

Choosing The Waterfront Hotel Kuching means opting for a stay that combines comfort, convenience, and an authentic Sarawak experience. With excellent room availability at The Waterfront Hotel Kuching, you're sure to find the perfect option for your needs.
  • Prime Location:

    Situated along the scenic Sarawak River, offering stunning views and easy access to city attractions.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped gym and a relaxing spa, all your needs are catered for.
  • Diverse Dining Options:

    Enjoy a variety of culinary delights at the on-site restaurants and bars.
  • Comfortable Rooms:

    A range of well-appointed rooms and suites designed for your relaxation and comfort.
  • Exceptional Service:

    Friendly and attentive staff dedicated to making your stay enjoyable.
Ready to experience the best of Kuching? Booking The Waterfront Hotel Kuching is simple and convenient. Visit Traveloka to explore the best deals and secure your preferred dates. Book budget hotels in Sarawak and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in The Waterfront Hotel Kuching

Swimming Pool The Waterfront Hotel Kuching
Swimming Pool
Functional Hall The Waterfront Hotel Kuching
Functional Hall
Lobby The Waterfront Hotel Kuching
Lobby
Accommodation Services The Waterfront Hotel Kuching
Accommodation Services
Exterior The Waterfront Hotel Kuching
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Poolside bar
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Indoor pool
  • Sauna

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Transportation

  • Secure parking

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Waterfront Hotel Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Rooms by selected floor levels closed temporarily from 1-9-2025 to 31-3-2027.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Waterfront Hotel Kuching
208
Number of floors in The Waterfront Hotel Kuching
7
Another facilities in The Waterfront Hotel Kuching
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Waterfront Hotel Kuching

What are available facilities at The Waterfront Hotel Kuching?
There are top facilites at The Waterfront Hotel Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Waterfront Hotel Kuching?
The standard check-in time at The Waterfront Hotel Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Waterfront Hotel Kuching provide breakfast?
Yes, The Waterfront Hotel Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Waterfront Hotel Kuching?
The Waterfront Hotel Kuching is a 5.0-star hotel.
How many floors does The Waterfront Hotel Kuching have?
The Waterfront Hotel Kuching has 7 floors.
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More Reviews from Other Guests in The Waterfront Hotel Kuching

8.7
Very Good
From 884 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
All
Surroundings (9)
Distance to City Center (7)
Staff Friendliness (7)
Room Space (7)
Bedroom (6)
Wifi (5)
Bathroom (5)
Taste (5)
Variety (5)
Accessibility (4)
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Traveler Reviews The Waterfront Hotel Kuching

Number of reviews per page
20
40
Customer reviews
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The room is spacious and clean. The staff at the lobby are always welcoming. The location is great, short distance to the waterfront where you can have a nice walk and about 10 minute walk to Topspot food court with delicious seafood.
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Chan S. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
it was disturbing that renovations were ongoing at 1am. the toilet is too big & far away to take the tissue paper. Should put on the left side. not enough to hang clothes in the bathroom. borrow umbrella need to sign IOU. supply tourist information brochure.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very impressive, but during breakfast at the restaurant, the waiter was slow to clean up and the drink glasses were empty without any replacements.
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U***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
clean, friendly staf and near to river and culture festival
1 people find it helpful
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
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L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 82 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
3 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
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Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 100 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
Find this review helpful?
N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 111 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
1 people find it helpful
aldrin q. i.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 116 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 195 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
icon-origin-TRAVELOKA
9.7
/10
Reviewed 204 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 211 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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1 people find it helpful
Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 214 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
2 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 232 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 283 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 295 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
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Noraizee I.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 295 week(s) ago
Hotel staff is friendly but the process to check in taking too long. We arrived at 3.30 pm but only managed to get the room at 6pm. The hotel staff gave us late check out at 2pm only. Our room view is good - river view. But my room has faulty toilet door, hallway light not functioning. Shower head not functioning well too ;( Breakfast - the line to queue was too long due to understaff in the restaurant. 1 staff to assist 2 stations ;( The choice of food also not satisfying. However my check out experience is good.
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 The Waterfront Hotel Kuching

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8.7
Very Good
From 884 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
All
Surroundings (9)
Distance to City Center (7)
Staff Friendliness (7)
Room Space (7)
Bedroom (6)
Wifi (5)
Bathroom (5)
Taste (5)
Variety (5)
Accessibility (4)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Waterfront Hotel Kuching

Number of reviews per page
20
40
Customer reviews
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The room is spacious and clean. The staff at the lobby are always welcoming. The location is great, short distance to the waterfront where you can have a nice walk and about 10 minute walk to Topspot food court with delicious seafood.
Find this review helpful?
Chan S. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
it was disturbing that renovations were ongoing at 1am. the toilet is too big & far away to take the tissue paper. Should put on the left side. not enough to hang clothes in the bathroom. borrow umbrella need to sign IOU. supply tourist information brochure.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very impressive, but during breakfast at the restaurant, the waiter was slow to clean up and the drink glasses were empty without any replacements.
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U***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
clean, friendly staf and near to river and culture festival
1 people find it helpful
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
Find this review helpful?
L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 82 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
3 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
Find this review helpful?
Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 100 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
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N***R
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Staycation
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9.7
/10
Reviewed 111 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
1 people find it helpful
aldrin q. i.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 116 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 195 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
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9.7
/10
Reviewed 204 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
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9.7
/10
Reviewed 211 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 214 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
2 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 232 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
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10.0
/10
Reviewed 283 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 295 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
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Noraizee I.
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6.6
/10
Reviewed 295 week(s) ago
Hotel staff is friendly but the process to check in taking too long. We arrived at 3.30 pm but only managed to get the room at 6pm. The hotel staff gave us late check out at 2pm only. Our room view is good - river view. But my room has faulty toilet door, hallway light not functioning. Shower head not functioning well too ;( Breakfast - the line to queue was too long due to understaff in the restaurant. 1 staff to assist 2 stations ;( The choice of food also not satisfying. However my check out experience is good.
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