The Waterfront Hotel Kuching

Hotels
8.8
/10
Very Good
1,506 reviews

What Guests Say About Their Stay

Staff Friendliness (11)
Room Space (11)
Bedroom (11)
Variety (11)

h***i

10.0
/ 10
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!

L***m

10.0
/ 10
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!

Sharifah Z.

9.7
/ 10
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.

Yunus Tjen

9.7
/ 10
Strategic location, adjacent to the plaza merdeka mall so easy for shopping and culinary.
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Lea

9.7
/ 10
Staff are pleasant and helpful. The Executive King room is cozy, clean and new with many lightings that you couldn’t find in most hotels. The room has a beautiful Sarawak river and city view. The location is in the centre of the city. 1 minute to India street and 1 minute to the China Town. Couldn’t ask for more!
In the Area
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68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Waterfront Hotel Kuching is a hotel is located at Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Waterfront Hotel Kuching

68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000
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Overview of The Waterfront Hotel Kuching

Perched atop Plaza Merdeka Shopping Centre in the very heart of Kuching,

The Waterfront Hotel Kuching

occupies one of the most enviable positions in all of Sarawak's capital city. This 4-star hotel offers guests sweeping views of the iconic Kuching Waterfront and the gently winding Sarawak River, placing them mere steps away from the cultural treasures, heritage shophouses, and vibrant street life that have made Kuching one of Southeast Asia's most charming cities. Whether you are visiting for business, a family holiday, or a long-awaited exploration of Borneo, The Waterfront Hotel delivers a sophisticated base from which to discover it all.

From the moment you arrive, the hotel's contemporary design and warm hospitality set the tone for a memorable stay. With 120 well-appointed guest rooms spread across multiple floors, including suites with panoramic river views, the property strikes a fine balance between modern comfort and local character. The entirely smoke-free environment, high-speed complimentary WiFi throughout, and attentive service make it equally suited to leisure travellers and corporate guests attending events in Kuching City Centre. The hotel's integration with Plaza Merdeka means that shopping, dining, and everyday conveniences are never more than a lift ride away.

What truly sets The Waterfront Hotel apart, however, is its connection to Kuching's living heritage. Step outside and you are immediately on the famous waterfront promenade, with the Main Bazaar, Carpenter Street, and India Street all within a leisurely stroll. The hotel captures the essence of Kuching — a city where decades-old heritage buildings sit comfortably beside modern architecture, and where the warmth of local culture is felt around every corner.

Room Types at The Waterfront Hotel Kuching

The Waterfront Hotel Kuching offers three distinct room categories, each thoughtfully designed to cater to different travel needs and preferences. All rooms feature individually controlled air conditioning, flat-screen cable television, multiple universal electrical sockets, an in-room electronic safe, and complimentary high-speed WiFi. Private bathrooms are equipped with rainfall showers and complimentary toiletries, ensuring a refreshing experience after a day of exploring the city. Touch-panel-enabled privacy controls in every room add a modern, seamless touch to the guest experience.

Superior Room

The

Superior Room

is the ideal choice for solo travellers, couples, or business guests seeking comfort without compromise. These rooms are finished in warm, contemporary tones and offer views of the Padang Merdeka or the surrounding Kuching cityscape. Guests may choose between a king-size bed or twin single beds, depending on availability and preference, accommodating up to two adults comfortably. Standard in-room amenities include a writing desk and ergonomic chair — perfect for catching up on work — alongside a minibar, complimentary bottled water, and tea and coffee making facilities. The Superior Room provides an excellent foundation for a Kuching city break, delivering all the essentials in a well-maintained, peaceful setting.

Deluxe Waterfront

For those who wish to wake up to the sight of the Sarawak River and the Kuching Waterfront, the

Deluxe Waterfront

room is the natural upgrade. Spanning approximately 344 square feet, these rooms are noticeably more spacious and feature floor-to-ceiling windows that frame uninterrupted river views — a genuinely breathtaking sight, particularly at sunrise and sunset when the sky transforms over the water. The Deluxe Waterfront room is available with either a queen-size bed configuration or twin beds, comfortably accommodating two adults and one child. Décor is warm and inviting, with thoughtful design touches that reflect Sarawak's rich artistic heritage. Beyond the standard amenities found in the Superior Room, Deluxe Waterfront guests enjoy enhanced bathroom provisions and a seating area where you can relax and take in the panoramic scenery. This room type is especially popular with couples and families visiting Kuching for the first time, as the river view alone is worth the stay.

Suite

The

Suite

at The Waterfront Hotel Kuching represents the finest accommodation the property has to offer. Measuring approximately 560 square feet, each suite features a separate living area alongside the bedroom, providing generous space for relaxation and entertaining. Suites are uniquely designed, with individual layouts and furnishings that lend each one a distinctive character. Floor-to-ceiling windows deliver commanding views of the Sarawak River and the Kuching cityscape, while the living room area comes with comfortable seating, a work desk, and enhanced entertainment options. The bedroom is fitted with a plush king-size bed dressed in premium linens, and the oversized bathroom features upscale amenities. Suites can accommodate up to two adults and one child. Guests staying in Club Floor suites additionally enjoy exclusive access to the

Iridium Lounge

on Level 11, where complimentary all-day coffee and tea, evening refreshments, and the finest sunset views over Kuching await. For travellers seeking space, privacy, and a truly elevated experience, the Suite is the definitive choice.

Facilities and Amenities

The Waterfront Hotel Kuching is well equipped with facilities that complement its prime city-centre location. The hotel's

semi-outdoor infinity pool

, located on Level 4, is a standout feature — offering guests a refreshing swim with views over the surrounding Kuching cityscape. The pool is open daily from 8:00 am to 7:00 pm, making it ideal for a morning dip or a relaxing afternoon poolside session. Sun loungers and towels are provided, and the poolside area is a favourite spot for guests to unwind after a day of sightseeing.

Fitness enthusiasts will appreciate the hotel's

gymnasium

, situated on Level 5 and open daily from 7:00 am to 9:00 pm. The gym is equipped with a selection of cardiovascular machines and strength-training equipment, allowing guests to maintain their exercise routine while travelling. The extended opening hours are convenient for both early risers and those who prefer an evening workout.

Complimentary WiFi

is available throughout the entire property, including all guest rooms, public areas, and dining venues. The hotel also provides

free parking

for guests who drive — a valuable perk in Kuching's city centre where parking spaces can be limited. The hotel's position atop

Plaza Merdeka Shopping Centre

gives guests immediate access to a wide variety of retail outlets, a cinema, and additional food and beverage options, all without stepping outdoors. The entire hotel maintains a strict 100% smoke-free policy, ensuring a clean and comfortable environment for all guests, including families with young children.

Location and Getting There

The Waterfront Hotel Kuching

is situated along the Kuching Waterfront at 93100 Kuching, Sarawak, right in the pulsing centre of the city. Its location is nothing short of exceptional for travellers who wish to explore Kuching on foot. The iconic

Main Bazaar

— Kuching's oldest street, lined with antique shops, souvenir stores, and traditional craft vendors — is less than a five-minute walk from the hotel entrance.

Carpenter Street

, renowned for its colonial-era shophouses and vibrant street art, is equally close, as is

India Street

with its textile merchants and spice traders.

Culture lovers will find themselves spoilt for choice. The

Borneo Cultures Museum

, one of the largest museums in Southeast Asia, is a short walk along the waterfront. The

Old Court House

, the

Sarawak State Legislative Assembly Building

, the

Darul Hana Bridge

, and the

Astana

(the Governor's official residence across the river) are all within easy reach. The

Batu Jetty Ferry Terminal

, where you can catch a traditional tambang boat across the Sarawak River to explore the Malay kampung villages on the opposite bank, is less than 200 metres from the hotel.

Getting to the hotel from

Kuching International Airport

is straightforward. The airport is located approximately 10 kilometres south of the city centre, and the journey takes around 15 to 20 minutes by car, depending on traffic conditions. Taxis are available at the official counter in the arrivals hall, with fares to the hotel starting from approximately RM 26 to RM 35.

Grab

, the popular ride-hailing app widely used across Malaysia, is another convenient and affordable option, with fares typically starting from approximately RM 15, depending on demand. There is no direct public bus service from the airport to the city centre, so a taxi or Grab is the most practical choice for most travellers.

Dining at The Waterfront Hotel Kuching

Dining at The Waterfront Hotel revolves around

Café Via Mare

, the hotel's signature all-day dining restaurant. Open for breakfast, lunch, and dinner, Café Via Mare serves a wide-ranging menu that spans both traditional Malaysian cuisine and international favourites. The restaurant's generous windows offer lovely views of the Sarawak River, creating a pleasant atmosphere for every meal. Breakfast is served daily in buffet style and is widely praised by guests for its variety — expect a spread that includes local Sarawak specialities such as

Sarawak Laksa

,

Kolo Mee

, and

Nasi Goreng

, alongside Western options like pastries, fresh fruit, eggs cooked to order, and a dedicated coffee station where baristas prepare freshly brewed beverages. For many visitors, the Sarawak Laksa at breakfast alone is a highlight of the stay.

For a more relaxed setting,

Kilig Bar Lounge

serves cocktails, mocktails, snacks, and light bites in a convivial atmosphere, often accompanied by live entertainment in the evenings — a wonderful way to wind down after a day of exploring. Meanwhile,

Zapatos The Lounge

offers refreshing cold drinks and snacks poolside, perfect for a casual afternoon treat. Guests staying on the Club Floor also have the privilege of accessing the

Iridium Lounge

on Level 11, where complimentary all-day coffee, tea, and evening canapés are served against the backdrop of a stunning panoramic Kuching sunset.

Beyond the hotel, Kuching is a food lover's paradise. The surrounding streets — particularly

Carpenter Street

, the

Open Air Market

, and the many hawker stalls along the waterfront — offer an extraordinary range of affordable and authentic Sarawak cuisine. From laksa to manok pansuh (bamboo chicken) to layered cake, the culinary discoveries are endless and all within walking distance.

Why Stay at The Waterfront Hotel Kuching

Unbeatable waterfront location.

Very few hotels in Kuching can match the sheer convenience and beauty of this property's position. Sitting directly on the waterfront promenade and atop Plaza Merdeka, you are at the geographic and cultural heart of the city. Everything that makes Kuching special — the heritage streets, the river, the museums, the food — is at your doorstep.

Stunning river views.

The Sarawak River views from the Deluxe Waterfront rooms and Suites are genuinely spectacular. Watching the sun set over the river from your room or from the Iridium Lounge on Level 11 is an experience that encapsulates the magic of Kuching and creates lasting memories.

Excellent dining with local flavour.

The breakfast buffet at Café Via Mare, featuring authentic Sarawak Laksa and Kolo Mee alongside international options, is consistently rated as one of the best hotel breakfasts in Kuching. For food-focused travellers, this is a significant draw.

Seamless access to shopping and entertainment.

The hotel's integration with Plaza Merdeka Shopping Centre means you have immediate access to retail therapy, a cinema, and additional dining venues — all without needing to step outside. This is particularly convenient during Kuching's occasional afternoon rain showers.

Ideal base for exploring Sarawak.

Beyond Kuching itself, the hotel's central location makes it an excellent launchpad for day trips to Bako National Park, the Semenggoh Nature Reserve (home to semi-wild orangutans), Sarawak Cultural Village, and the longhouse communities deeper in Borneo's interior. Tour operators are plentiful in the surrounding area, and the hotel's concierge can assist with bookings and arrangements.

Tips for Booking The Waterfront Hotel Kuching

Book early for river-view rooms.

The Deluxe Waterfront rooms and Suites with Sarawak River views are the most sought-after categories at this hotel and tend to fill up quickly, especially during peak travel periods such as school holidays, the Rainforest World Music Festival in July, and the Kuching Festival in August. If a river view is important to you, book as far in advance as possible and specify your preference for a river-facing room at the time of reservation.

Consider the shoulder seasons for the best value.

Kuching experiences relatively consistent weather year-round, but the months of March to May and September to November tend to see slightly fewer visitors, which can translate into more competitive room rates on Traveloka. The weather during these periods is still warm and suitable for sightseeing, making them excellent times to visit without the peak-season crowds.

Request a higher floor.

Given the hotel's elevated position atop Plaza Merdeka, even the lower floors offer decent views. However, higher floors provide more expansive panoramas of the Sarawak River and city skyline, so it is worth noting a preference for a higher floor when making your booking. Club Floor rooms on the upper levels also grant access to the exclusive Iridium Lounge — a worthwhile upgrade for travellers who value lounge privileges and premium service.

Take advantage of the free parking.

If you are planning to rent a car to explore attractions outside Kuching such as Bako National Park or the Semenggoh Wildlife Centre, the hotel's complimentary parking is a genuine advantage. Many city-centre hotels in Kuching charge for parking, so this added benefit can result in meaningful savings over a multi-night stay.

Check Traveloka for bundled deals.

Before finalising your booking, check Traveloka for flight-plus-hotel packages or promotional rates that may offer additional savings. Booking your accommodation together with flights to Kuching International Airport can sometimes unlock better overall value, particularly when travelling during off-peak periods. Additionally, keep an eye on Traveloka's member-exclusive promotions, which regularly feature discounted rates for properties in Sarawak.

All facilities in The Waterfront Hotel Kuching

Swimming Pool The Waterfront Hotel Kuching
Swimming Pool
Functional Hall The Waterfront Hotel Kuching
Functional Hall
Lobby The Waterfront Hotel Kuching
Lobby
Accommodation Services The Waterfront Hotel Kuching
Accommodation Services
Exterior The Waterfront Hotel Kuching
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Poolside bar
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Indoor pool
  • Sauna

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Transportation

  • Secure parking

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Waterfront Hotel Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Rooms by selected floor levels closed temporarily from 1-9-2025 to 31-3-2027.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Waterfront Hotel Kuching
208
Number of floors in The Waterfront Hotel Kuching
7
Another facilities in The Waterfront Hotel Kuching
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Waterfront Hotel Kuching

What are the check-in and check-out times at The Waterfront Hotel Kuching?
The Waterfront Hotel Kuching has a standard check-in time of 14:00 (2:00 PM) and check-out time of 12:00 (noon). Guests arriving before check-in may request early check-in subject to room availability and possible additional charges. Similarly, late check-out can be arranged by contacting the front desk in advance. It is recommended to inform the hotel ahead of time if you anticipate arriving outside of standard check-in hours to ensure a smooth arrival experience.
What room types are available at The Waterfront Hotel Kuching?
The Waterfront Hotel Kuching offers three distinct room categories across its 120 rooms. The Superior Room provides comfortable accommodation with essential amenities. The Deluxe Waterfront room is ideal for guests who want scenic views of the Kuching waterfront. For a more spacious and premium experience, the Suite offers upgraded furnishings and additional living space. All room types come equipped with free WiFi. Guests are advised to book early, especially during peak travel seasons, to secure their preferred room type.
Does The Waterfront Hotel Kuching have a swimming pool, gym, or other facilities?
The Waterfront Hotel Kuching is a 4-star property that offers several guest facilities including an on-site restaurant and complimentary WiFi throughout the property. The hotel is best known for its prime waterfront location, providing guests with scenic views of the Sarawak River. For specific enquiries about swimming pool, gym, or spa availability, guests are encouraged to contact the hotel directly or check the facility details on the Traveloka booking page before making a reservation.
Is parking available at The Waterfront Hotel Kuching?
For guests travelling by car, parking availability at The Waterfront Hotel Kuching may vary. As the hotel is situated in the heart of Kuching City Centre along the waterfront, there are parking options in the surrounding area. Guests are advised to contact The Waterfront Hotel Kuching directly prior to arrival to confirm whether on-site parking or nearby parking arrangements are available, as well as any associated fees. The central location also makes the hotel easily accessible by taxi and ride-hailing services.
Does The Waterfront Hotel Kuching offer breakfast for guests?
The Waterfront Hotel Kuching features an on-site restaurant where guests can enjoy meals during their stay. Breakfast availability and inclusions may vary depending on the room package or rate plan selected at the time of booking. Some rates on Traveloka may include breakfast while others may offer room-only pricing. Guests are encouraged to check the specific inclusions listed with their chosen rate plan on Traveloka or contact the hotel directly to confirm breakfast options, timings, and any additional charges.
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More Reviews from Other Guests in The Waterfront Hotel Kuching

8.7
Very Good
From 887 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
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Surroundings (10)
Staff Friendliness (8)
Distance to City Center (7)
Room Space (7)
Bedroom (7)
Wifi (6)
Bathroom (6)
Taste (6)
Variety (6)
Accessibility (5)
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Traveler Reviews The Waterfront Hotel Kuching

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Customer reviews
A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Fun, great staff, BF is always delicious, lots of choices and very easy access 👍
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The room is spacious and clean. The staff at the lobby are always welcoming. The location is great, short distance to the waterfront where you can have a nice walk and about 10 minute walk to Topspot food court with delicious seafood.
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Chan S. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
it was disturbing that renovations were ongoing at 1am. the toilet is too big & far away to take the tissue paper. Should put on the left side. not enough to hang clothes in the bathroom. borrow umbrella need to sign IOU. supply tourist information brochure.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Very impressive, but during breakfast at the restaurant, the waiter was slow to clean up and the drink glasses were empty without any replacements.
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U***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
clean, friendly staf and near to river and culture festival
1 people find it helpful
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
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L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 86 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
3 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 102 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
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Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 104 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
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N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 115 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
1 people find it helpful
aldrin q. i.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 120 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 200 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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1 people find it helpful
Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 218 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
2 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 236 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 287 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 299 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
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Lobby 4 The Waterfront Hotel Kuching

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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8.7
Very Good
From 887 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
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Surroundings (10)
Staff Friendliness (8)
Distance to City Center (7)
Room Space (7)
Bedroom (7)
Wifi (6)
Bathroom (6)
Taste (6)
Variety (6)
Accessibility (5)
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Traveler Reviews The Waterfront Hotel Kuching

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40
Customer reviews
A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Fun, great staff, BF is always delicious, lots of choices and very easy access 👍
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The room is spacious and clean. The staff at the lobby are always welcoming. The location is great, short distance to the waterfront where you can have a nice walk and about 10 minute walk to Topspot food court with delicious seafood.
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Chan S. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
it was disturbing that renovations were ongoing at 1am. the toilet is too big & far away to take the tissue paper. Should put on the left side. not enough to hang clothes in the bathroom. borrow umbrella need to sign IOU. supply tourist information brochure.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Very impressive, but during breakfast at the restaurant, the waiter was slow to clean up and the drink glasses were empty without any replacements.
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U***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
clean, friendly staf and near to river and culture festival
1 people find it helpful
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
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L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 86 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
3 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 102 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
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Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 104 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
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N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 115 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
1 people find it helpful
aldrin q. i.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 120 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 200 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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1 people find it helpful
Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 218 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
2 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 236 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 287 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 299 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
Read More
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Number of reviews per page
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40