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Hotel Casa Dona Susana by Los Arcos

Name: Hotel Casa Dona Susana by Los Arcos
Address: Manuel M Dieguez No 171, Puerto Vallarta, Estado de Jalisco, Mexico, 48380, Manuel M Dieguez No 171, Estado de Jalisco, 48380, Mexico
Rating: 8.6

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8.6

/10

Very Good

1,000 reviews

What Guests Say About Their Stay

Taylor

10.0

/ 10

Really enjoyed my stay here, the location is great, loved having access to the bigger hotel and also having a more private roof top pool! Only downside was the bar was always closed so could only get drinks at the other hotel. A/C worked really well in the rooms and friendly staff. Overall it was great!

Fortunato

10.0

/ 10

It’s our second visit to Casa Susana, location is perfect, with beach beds and umbrellas included. Rooms are modern, clean and comfortable. Staff is kind and helpful. Breakfast buffet is very good. The rooftop pool and view are a perfect spot for sunset! We absolutely loved everything about our stay and will come back!

John David

10.0

/ 10

Not a five star hotel but at lest 4.9. The hotel gives you the flavor of Mexico while being conveniently located near the beach and fantastic restaurant's.

In the Area

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Manuel M Dieguez No 171, Puerto Vallarta, Estado de Jalisco, Mexico, 48380

Main Facilities

This accommodation offers:

Outdoor pool

Elevator

Garden

Multilingual staff

24-hour Receptionist

note: hotel was previously named Casa Dona Susana Hotel Casa Dona Susana by Los Arcos is a hotel is located at Puerto Vallarta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Casa Dona Susana by Los Arcos

Manuel M Dieguez No 171, Puerto Vallarta, Estado de Jalisco, Mexico, 48380

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Lobby Hotel Casa Dona Susana by Los Arcos

Exterior 2 Hotel Casa Dona Susana by Los Arcos

Discover More About Hotel Casa Dona Susana by Los Arcos

General
Near Los Muertos Pier

Location
With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Olas Altas Street - 0.1 km / 0.1 mi
Playa de los Muertos - 0.1 km / 0.1 mi
Los Muertos Pier - 0.2 km / 0.1 mi
Galleria Dante - 0.3 km / 0.2 mi
Olas Altas Farmers Market - 0.3 km / 0.2 mi
Olas Altas Beach - 0.3 km / 0.2 mi
Ambos Galeria de Arte y Artefactos - 0.3 km / 0.2 mi
Bay of Banderas - 0.3 km / 0.2 mi
Act ll Entertainment Stages - 0.4 km / 0.3 mi
Galeria Olinala - 0.4 km / 0.3 mi
Cuale Island - 0.6 km / 0.4 mi
Museo del Cuale - 0.7 km / 0.4 mi
Manuel Lepe House Museum - 0.9 km / 0.5 mi
Naval Historic Museum - 0.9 km / 0.6 mi
Los Arcos Amphitheater - 1 km / 0.6 mi

The preferred airport for Hotel Casa Dona Susana by Los Arcos is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13.7 km / 8.5 mi

Facilities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.

Rooms
Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.

All facilities in Hotel Casa Dona Susana by Los Arcos

Facility

Outdoor pool

Swimming Pool

Entertainment Facility

Functional Hall

Common Space

Lobby

Transportation

Limited parking

Things to Do

Outdoor pool
Garden

Food and Drinks

Snack bar

Connectivity

Free WiFi

General

Terrace

Public Facilities

Smoke-free area
Elevator

Hotel Services

Porter
Multilingual staff
24-hour Receptionist
Wedding service
Concierge

Accommodation Policy & General Information in Hotel Casa Dona Susana by Los Arcos

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 12:00 - to 12:00
Available rooms at Hotel Casa Dona Susana by Los Arcos	42
Number of floors in Hotel Casa Dona Susana by Los Arcos	4
Another facilities in Hotel Casa Dona Susana by Los Arcos	Limited parking, Outdoor pool, Garden, Snack bar, Free WiFi

Frequently asked question in Hotel Casa Dona Susana by Los Arcos

What is normal check-in & check-out time at Hotel Casa Dona Susana by Los Arcos?

The standard check-in time at Hotel Casa Dona Susana by Los Arcos is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00

What is the star rating of Hotel Casa Dona Susana by Los Arcos?

Hotel Casa Dona Susana by Los Arcos is a 3.5-star hotel.

How many floors does Hotel Casa Dona Susana by Los Arcos have?

Hotel Casa Dona Susana by Los Arcos has 4 floors.

How many rooms are available at Hotel Casa Dona Susana by Los Arcos?

Hotel Casa Dona Susana by Los Arcos has 42 rooms in total.

What do past guests say about Hotel Casa Dona Susana by Los Arcos?

Hotel Casa Dona Susana by Los Arcos is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Hotel Casa Dona Susana by Los Arcos

Overall Ratings & Reviews Hotel Casa Dona Susana by Los Arcos

Other sources (1,000)

8.6

Very Good

From 1,000 reviews

Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

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Traveler Reviews Hotel Casa Dona Susana by Los Arcos

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Top reviews

James Allen Saguinhon Pistorius

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

This location is not the location in the pictures, the pictures are for the location across the street. You have access to that property but the rooms at this location are smaller and older than those pictures. The staff are great, internet was good enough. Probably would have rated higher if the pictures weren't of the sister location

Marcos

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

My power went out randomly one day

Taylor

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Gregorio

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Excellent attention to the customers

Fortunato

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

John David

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Not a five star hotel but at lest 4.9. The hotel gives you the flavor of Mexico while being conveniently located near the beach and fantastic restaurant's.

Moses

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great place to stay all inclusive was great

Adrian

Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful Botique Hotel. Very Clean. Amazing Pool. Staff is very kind and helpful.

Robert

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Nice place. Nice location.

Justin

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Love this place

Anthony

with Partner

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Pros: Has Ac Clean Rooftop pool is very well kept Cons: 1. Door card needed to be replaced every single day of the 5 days I stayed here which was a hassle. 2. It’s 25 dollars USD extra per person for any additional person per night. That applies to visitors as well. (for us it was an additional 100 USD not anticipated, 2 people total in our room) 3. Our initial room was the superior room which flooded after me and my spouse showered back to back. Maybe 25-30 minutes total. They then replaced our room with a less desirable room not of equal quality. No refund or discount for this. Final thoughts: Meh it was aesthetic in photos but realistically I wouldn’t stay here again. Too much of a hassle

Ryan

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Rooftop pool and added breakfast.

Tony

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.

Irina

with Partner

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.

Malik Devendrakumar

6.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

It would be better if toothpaste and other toiletries are provided.

allen

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

The buffet is kinda what ever but its a good place to stay

herbert c

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Great staff! We love the location and return every year.

Stephanie Dawn

with Partner

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Having adults only, plus all inclusive, plus right in the heart of it all.. could not have asked for more. Say hi to Bendito for us!

Lawrence

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Our stay was great and we like staying here, but the rooms are a bit small and definitely need to be updated.

David

with Friends

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Loved the place. Very beautiful and comfortable! Clean and perfect location to enjoy the area

Number of reviews per page

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Bedroom 4 Hotel Casa Dona Susana by Los Arcos

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.