Casa Dona Susana

10/10 would recommend, 2 minute walk to the beach, and shops all around. Super pretty hotel the agriculture was beautiful.

Habitaciones pequeñas pantallas viejas horarios muy limitados de servicio de bebida y snack

This hotel is in a great prime location close to the beach a little outdated but the location is everything the staff is great thanks to Marisol at the front desk she was verry sweet and helpful I will come back soon love PV

The standard room door had no weather stripping around the door, which allowed insects to freely come into the room (wide gaps existed around most of the door). While the authenticity of the resort was appreciated, some of the rooms were in dire need of renovation (3 other guests were in my party and we each had separate rooms). A friend's shower flooded, leaving water in his entire room. Fixtures in my bathroom were broken (i.e., knob to open window) and I was unable to open to the bathroom window to let steam out. A friend's room had stains on the wall and bedding. The all-inclusive package is not worth the additional money. The variety in food was poor and you simply could not enjoy the dining experience due to birds defecating on the seats and table, while also attempting to eat your food. The panhandlers were excessive during every dining experience. The resort brought a hawk to deter the birds, but this was not done consistently. You'd be better off patronizing the local restaurants, which had great food. Also, guests should be aware that you are not allowed to have any visitors, which should be upfront. Friends visiting for the holiday at other resorts could not visit my friends and me. As a seasoned traveler, I do not think the experience warrants the money. My friends and I took this vacation to relax and had to deal with too many stressful issues (room issues, dining issues, panhandlers). The staff were pleasant overall, but I would never revisit this resort.

Yes

MUY BIEN

Very convenient , perfect location and the staff members were great.

Un espacio muy tranquilo para hospedarte

We enjoyed the area, love old Villarta! The room stayed nice and cool and we were lucky enough to receive a free upgrade for our special occasion. We would definitely recommend staying there.

Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.

Friendly staff. Great location to shopping,dinning easy walking to malecon

Muy buen hotel y seguro, es muy limpio, está ubicado cerca del malecón donde hay muchos restaurantes cerca, todo muy accesible, el personal es muy amable y respetuoso. 100% recomendable

Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.

Deberían de trabajar la comunicación con los empleados ya que cuando uno quería hacer uso de las instalaciones aunque solo era ir al baño no nos dejaban acceder por qué dicen que es aparte del hotel , cuando se supone que lo incluye , los empleados muy despotas

El cobro en dólares lo elevan y no lo hacen como en sus políticas que dice que lo toman como en BANCO DE MÉXICO,

Great location, access to all 3 sister hotel amenities. Awesome staff!

Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice

Excellent staff service

Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!

Genial