What do past guests say about UMi Tulum?

UMi Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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UMi Tulum

Name: UMi Tulum
Address: Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, Estado de Quintana Roo, Mexico, 77780, Carretera Tulum-Boca Paila KM 8.5, Estado de Quintana Roo, 77780, Mexico
Rating: 8.6

Hotels

8.6

/10

Very Good

36 reviews

What Guests Say About Their Stay

Matthew

10.0

/ 10

The resort staff was exceptional—warm, attentive, and genuinely welcoming from the moment we arrived. A special thank you to Diego, Ricardo, and Marisol for their outstanding hospitality and impeccable attention to detail. Even our beach bar servers, Victor and Oscar, went above and beyond to make our stay feel personal and unforgettable. For anyone seeking an intimate, beautifully maintained resort in Tulum, this is truly the place to be.

erinn

10.0

/ 10

This place is so special. It is absolutely beautiful and the staff are incredible and so attentive. My fiancée and I stayed here mid November and the beach and water were so clean. The food and drinks were beyond delicious. Special thank you to Ricardo who made our stay at Umi extra enjoyable and upgraded our room. We will miss this place but definitely be back ❤️

Annik

10.0

/ 10

We had a great stay, the room ocean view with rooftop was amazing and the staff was very nice making sure our vacation was perfect, thank you for a great week!

In the Area

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Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Staying at UMi Tulum is a good choice when you are visiting Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in UMi Tulum

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What's around UMi Tulum

Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, Estado de Quintana Roo, Mexico, 77780

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Discover More About UMi Tulum

Location

Staying at UMi Tulum is a good choice when you are visiting Tulum.

About UMi Tulum

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from UMi Tulum exclusively for you.

UMi Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

Staying at UMi Tulum will surely satisfy you with its great hospitality and affordable price.

All facilities in UMi Tulum

Others

Things to Do

Romantic proposal packages
Outdoor pool
Private beach
Beach umbrella
Garden
Beach towel
Spa
Beach cabanas

Hotel Services

Tours
Multilingual staff
Laundry service
Luggage storage
Porter
24-hour Receptionist
Concierge

General

Smoking area
Parking
Reception hall
Terrace

Public Facilities

Others
Coffee shop
Restaurant

Food and Drinks

Bar
Breakfast

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in UMi Tulum

Important Note

Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
Pet fee: USD 50 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 15

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at UMi Tulum	14
Another facilities in UMi Tulum	Romantic proposal packages, Outdoor pool, Private beach, Beach umbrella, Garden

Frequently asked question in UMi Tulum

What are available facilities at UMi Tulum?

There are top facilites at UMi Tulum such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at UMi Tulum?

The standard check-in time at UMi Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00

Does UMi Tulum provide breakfast?

Yes, UMi Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of UMi Tulum?

UMi Tulum is a 2.5-star hotel.

How many rooms are available at UMi Tulum?

UMi Tulum has 14 rooms in total.

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More Reviews from Other Guests in UMi Tulum

Overall Ratings & Reviews UMi Tulum

Other sources (36)

8.6

Very Good

From 36 reviews

Cleanliness

9.2

Room Comfort

7.2

Service and Facilites

9.0

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Traveler Reviews UMi Tulum

Number of reviews per page

Top reviews

Matthew

Leisure with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

YARIV

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Great staff

YARIV

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Amazing stuff and amazing atmosphere beautiful room

erinn

Leisure with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Annik

Leisure with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

We had a great stay, the room ocean view with rooftop was amazing and the staff was very nice making sure our vacation was perfect, thank you for a great week!

Rahel

4.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Overall service was not what we expected in that pricerange. Had to switch rooms because of mold. Werent aware of the party music at the weekends

Takayo

Leisure

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Amazing staff, amazing food, perfect ambiance and a great location.

Anna

Leisure with Partner

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Such an amazing hotel, beautiful! Great location, great menu options, staff were great! We can’t wait to come back

Sunita

Leisure with Partner

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was included and it was a generous breakfast with fruit and yoghurt plus another breakfast meal on top, also juice and coffees included. We appreciated the long breakfast hours from 8am-1pm so we could take our time and relax. The food is very good quality and reasonable prices in the area. They really take care of nature and are animal friendly, caring for their environment. If there was 1 thing to advise to the hotel I would suggest to have umbrellas for the beach beds. When we laid on the beach, there was no umbrellas for shade so we had to move under a tree. Thank you to the Umi team for making it a great stay.

Katherine

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Overall the hotel was lovely - but I asked a few times why there was nothing being done to manage the outrageous mosquito situation and was told usually they do but they just weren’t now. Every other hotel and restaurant we visited throughout our stay had copal burning as the smoke keeps the mosquitos manageable. I left covered in horrible bites despite going through two bottle of spray. I would wake up with new ones. So… beware.

Meredith

Leisure with Partner

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.

Jordy

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!

Alisa

Leisure with Partner

4.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!

TRAKONNIE

Leisure Family

4.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.

Andrew

10.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.

JESSICA

Leisure with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.

Sheila

Leisure

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!

brandi

Leisure with Partner

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable. From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional. The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean. The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles! If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!

steven

10.0

/10

Reviewed 41 week(s) ago

Hotels.com verified review

Lovely hotel and restaurant

Kimberly

Leisure

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

Number of reviews per page

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