Grand Astoria Hotel

Value for money, this hotel is within the city proper, the room I booked is good for 1 person but it is more cheaper thanyou booked in the hotel.

Booked a room advertised as good for 2. Only got a single bed with 1 pillow and 1 towel. A staff also randomly used the hotel key card to open the room while we were inside and did not apologize properly. Also ordered in the restaurant a coffee machine caramel macchiato, but instead got an instant coffee that was just manually prepared by the staff on the counter. Service-wise, this hotel is 2/5. On the other hand, we were able to check-in earlier, the room we had was clean and the food we ordered from the restaurant was excellent. Highly recommending their Pansit Canton Guisado.

Clean hotel and affordable. I'd love to book again.

description provides everything they mention on the advert. the 3 weeks I stayed was comforting and the hotel staff were very accommodating. Well secured with a lot of spaces for parking if you were to rent a car or invite anyone to visit. Everyday of October was full of events in their hotel that kept me entertained. Worth the price with breakfast every morning.

poor customer service very poor

The room is clean and spacious. Staff were very accommodating. There were slight delays when we call for room service such us making up rooms but nevertheless, they work effeciently. Hotel is close to some tourist spots.

1. Toiletries not complete, 1 piece of soap, 1 toothbrush and 1 piece of shampoo all good for 1 use only. 1 towel. No comb, No cotton Buds, Blower not available. 2. Small Room, Clean, no news paper(as per advertised) 3. Broken Sink you will see a whole there. 4. No water bottle. There is a dispenser outside for free. 5 Having a hard time to connect to their slow free wifi. 6 Rude Receptionist - First day i ask the receptionist to connect me to wifi and she is so helpful and assisted me, she gave a new voucher for her to connect me to wifi. (Voucher is valid for 24hrs) The next day i ask a different receptionist (Princess) she told me to go back to my room which is on the other building and i have to climb to 3rd floor. And shes not willing to give another voucher instead, so that i will not go back to my room. It looks like shes lacking of customer service. Will never book here again.

long queue, no notification of the receptionist to notify the customer if the room is available from the waiting area. They Charged me Php500 for the lost access card for the room :(

Value for money. Clean room and good service.