Grand Astoria Hotel

3/5

I just have problem with the bathroom. The water specifically

I don’t usually leave negative reviews, but I feel other travelers should know what to expect. The room appeared very dated and poorly maintained. The bathroom was the biggest disappointment. The shower holder was broken, making it difficult to shower comfortably. Many of the fixtures were covered in rust, corrosion, and heavy mineral buildup. The sink faucet and shower controls looked like they hadn’t been properly maintained in years. Cleanliness was also an issue. The bathroom mirror was dirty and spotted, and there was visible grime in several areas. The air-conditioning unit had noticeable dirt buildup inside the vents, which made me question how often it is cleaned. I understand that older hotels may not have modern facilities, but basic maintenance and cleanliness should still be a priority. Unfortunately, the condition of the room did not match what I expected based on the price I paid. The staff were polite, but the property’s upkeep needs significant improvement. Until major maintenance and renovations are completed, I would not choose to stay here again.

staff were solicitous and friendly

Poor check in service, room with sparse amenities, room is dirty looking, toilet and bath area is dirty. This is a dilapidated hotel.

Bathroom full of drain flies. Room not cleaned over 3 days. Airconditioner incredibly npisy. No soap or water in room.

The room is kept untidy. Mirror with stains and bathroom door are full of dust. There’s no shampoo and soap provided.

close to downtown

Staff was okay, though.

Don't get any rooms next to a wedding group. I had too bang on their door at 3am because I couldn't sleep. They thought it was their right too keep everyone else awake. Hotel staff did nothing except told me it was a wedding party. Explains why NONE of their parents wanted the room next too them.

Love the ambiance 👏

Fix the elevator in Tower 2. It closes very fast , I don't think the safety work's on the doors. I complained about it in 2019 and 2022 and it's still the same in 2024

i would refer to my relatives and friends to stay there

The place looks run down. Needs fresh paint. Pillows are flat. Bedsheet and towels are old and frayed. No iron. No cable. Breakfast is always late. Not worth the price I paid.

Not for people with disabilities

Just about okay. Nothing spectacular. Just also don't ask for extra pillows as they will charge you for them

Elevator is broken

Convenient

When there is a convention. The management should prepare the facilities like elevator, operating...

Not so good. I think just because I booked through Hotels.com, they gave me a second floor room next to the street. It was very noisy early in the morning. The room also smelled of dank and sewage that has not been cleaned in a long time.