Red Planet Cagayan De Oro

Hotel may accept Early check in, subject to room availability, with additional fee.

Hotel may accept Late check out, subject to room availability, with additional fee.

GUIDELINES: Terminologies: * General Community Quarantine – GCQ * Modified General Community Quarantine – MGCQ * Authorized Persons Outside of Residence - APOR 1. Our hotels are following strict COVID-19 protocols for everyone's safety. 2. Under GCQ, no leisure stay is allowed in any of our hotels. 3. Under GCQ, all Red Planet Hotels are currently being used as quarantine facilities except for Timog and Davao. For more information, please contact us at phillippines@redplanehotels.com. 4. Under GCQ, select Red Planet Hotels may accommodate bookings for both quarantine and business purpose: a. Red Planet Manila Bay b. Red Planet Manila Ortigas For business purpose, this includes “guests whose travel is solely for the purpose of work or business in the interest of his/ her organization, employer, or company, and not for personal recreational or leisure purpose”. For this type of booking, the guest is required to present (2) of the following documents upon check-in: a. Current Company ID b. Endorsement Letter from the company c. Appointment letter d. Or similar to prove “business” purpose 5. Under GCQ, a negative Covid-19 test result, taken at least 72 hours prior to check in, is required from guests whose stay is related to business purpose. 6. Similarly, guests who fall under APOR will be required of relevant documents as applicable, including a negative Covid-19 test result, taken at least 72 hours prior to check in. APOR includes the following: a. Health and emergency frontline service personnel b. Government officials and Government frontline personnel c. Duly authorized humanitarian assistance actors d. Persons travelling for medical/ humanitarian reasons e. Persons going to the airport for travel abroad f. Anyone crossing zones for work/ business permitted in the zone, and going back home 7. Under GCQ, no children (14 years old or younger) nor senior citizens (59 years old or older) are allowed in any of our hotels unless for the purpose of self-quarantine. For quarantine purposes, the guest is required to present documents to the hotel to prove that he is waiting for a negative Covid-19 test result. 8. A Decontamination fee of Php500 per stay is collected based on the following: a. In the absence of a valid negative Covid-19 test result upon check-in b. For quarantine guests who have been found positive of the Covid-19 virus 9. Max Occupancy under GCQ: a. For Business purpose -2 persons per room b. For Quarantine purpose – strictly 1 person per room 10. Under MGCQ, Red Planet Cebu, Red Planet Cagayan de Oro and Red Planet Angeles may accommodate leisure, business, and distressed guests, except for quarantine purposes. 11. Max Occupancy under MGCQ: a. Cagayan de Oro: max of 1 person/ room. Twin sharing is allowed for guests who belong in the same household (maximum of 2 guests / room only). Proof / identification is required upon arrival. b. Angeles and Cebu: max of 2 persons per room 12. In line to the IATF protocols to reduce risk of transmission of the COVID-19, housekeeping services are limited in any community quarantine status. 13. In response to the Coronavirus (COVID-19), the property may request additional documentations from guests to validate their identity and/or purpose of stay, and other relevant information related to purpose of stay. 14. Our hotels have reduced reception operating hours. Latest check in time is at 10PM.

As part of the local government's contact tracing efforts amid the pandemic, please be informed of the requirement to utilize the HIGALA APP for guests who are entering Cagayan de Oro. Information about this, along with instructions are presented in the attached file for everyone's reference.