Britannia Hotel Edinburgh

Staff helpful ,clean room

It was okay thanks

Right from the moment we entered the room, there was a strong, unpleasant smell that stayed throughout our entire stay. There were also strange stains on the bathroom countertop, which didn’t give a good impression of cleanliness. The walls were extremely thin — we could hear conversations from people down the corridor and directly outside our room. We could also hear other room doors opening and closing, which made it hard to relax. The stay was mostly fine, but the noise early in the morning was a big issue. From around 6am, as our room was next to the lifts, we could hear loud clattering and banging, as well as staff talking while cleaning rooms on the floor. There was also a lot of noise from guests entering and leaving with their suitcases. Overall, the noise levels and cleanliness issues really affected the experience.

Receptionist not helpful

Staff were excellent. Room upgrade as lift to our room not working due to mobility problems. Free disabled parking and excellent value for money in central Edinburgh

Actually a lot better then expected. Slightly run down but clean enough

Great staff great room all round lovely stay would go again

Receptiom staff frienfly and helpful. Room nneded some wotk...paing scriffy and chipped, floor not completely clean, lop roll holdwr broken

Didn't have a car and didn't have breakfast .

Nice room, friendly staff

Staff rude

Mattress was awful- springs worn and felt like sleeping on bricks. Toilet did not flush. Shower was awful and went everywhere. Whole place smelt like mould. Rooms were old. Wifi did not work. Parking was very limited and the middle of a construction site and had to pay almost £8 for one day. Kettle was disgusting. House keeping came before 9am. Not worth the money at all. Needs some serious TLC. Book elsewhere.

The parking was fine but the room had a lot of mold. The mold was all around the window and in the shower.

For the price it was well worth a 4 the £20 dinner was good

When I tried to check in the staff wanted Photo ID which i did not have and they staff were particularly unhelpful.

The entire experience was terrible. The room did not look like the photos shown on Expedia. It was misrepresented. We paid a fair bit for this hotel and we found mould in the bathroom, carpet was disgusting and lifting; the vinyl floor in the bathroom was lifting; the bathroom door did not lock or even latch closed; beds were horrible and so uncomfortable (we actually slept fully dressed on top of everything); the hallways smelled. We complained and asked for a better room, but we were denied and were offered no sort of compensation. We actually left after one night even though we had paid for two because we couldn’t take it. Expedia should be showing more accurate pictures and give a better representation of the hotel.

Better heating system

The soap and shampoo privided -- what low quality!!! And what is it with that overly bright green light sbove the front door of the room? Great pillows though!

had a nice clean room and a good breakfast

This place was awful. We weren’t even comfortable putting our bags on the floor, so I put mine on an ironing board and my husband put his in the bathtub. The TV didn’t work and the curtains were falling off. During the night (which was very loud), cigarette smoke came through the air vent, which we couldn’t control. We would not have stayed a second night even though we booked/prepaid online, except that we didn’t want to waste any of our full single day in Edinburgh on relocating. We just left at 7 am and came back only when time to sleep. One plus was a gentleman who worked there who helped us figure out where to park our rental car.